Sub N Up not accepting Toneprints or connecting through USB

by tdubu

2019-07-19

My Sub N Up will not accept Toneprints through my guitar. It will also not work when connected through the USB port when plugged into my laptop or iPad. When I start the Toneprint app, I don't see the pedal as being connected, the serial number doesn't appear and I can't bring up the template editor. Also when I do use the pedal its very gritty and overdriven in every mode. Does anyone know of a firmware update or a way to hard reset the pedal? Thanks!