Defective 6262 Infinium

Hello, I purchased a Bugera 6262 Infinium guitar amp head from Adorama Camera. It was shipped to me and arrived when they said it would. Upon plugging everything in the first time I found the lead channel to be very faint and almost completely inaudible. The clean/crunch channels work great but I am not paying for an amp that only halfway works.


Now, that being said: I contacted the dealer and was told to get in contact with Bugera as Bugera would send me a retube set. I called the support number and got an automated voice directing me here, which is completely ridiculous. Human interaction is needed for some cases, even in today's tech savvy society. 


I have an email out to support and figured I'd post here, any help is greatly appreciated!