Error reading on new RC4 footswitch. Any help?

by ecksha


I just received my new RH450 with RC4 and unpacked. When I plugged in the RC4, a "E_" appeared in the RC4 display and nothing else worked. The amp works normally and the present, mute work fine from the front of the amp. I have tested the cable with a volt meter and it seems to work. Anyone know of a way to reset the settings to factory fresh? The amp/ftswitch was purchased new and was still bagged/sealed when I opened the boxes. Could this be warranty work already, only after 2 hours???? Not amused!!!!