deepmind 12 - USB not recognised / driver error

by Jbear

2020-07-23

Hi all,


Hoping someone can help here.


Just recieved a brand new deepmind 12. Upon plugging into the USB the device is not recongised and appears no options to manually seek drivers.


Device manager confirms a code 43 error and the device is listed as unknown usb device.


Tried numerous troubleshooting options but can assume this is a hardware fault with the unit and it will require replacement.


Welcome any help.


Josh