EXTENDED DELAYS. RMA REPAIR/REPLACEMENT

New

I sent in a behringer rx1202fx rack mounted mixer for repair several weeks ago after emailing back and fourth with the music tribe care team. I have had several issues with this mixer already and had already replaced the unit. After the same issue of a faulty fx processor happened once again. I spoke with customer support specialist Matt Smith, who has promised me several times over that past month that I will be upgraded to an XR18 digital mixer. Matt has promised me since December 13th, 2021 that I will be receiving tracking info in 24-48 hrs. Over 15 days have passed now with continuous emails prolonging delays and promising the unit will be mailed any day. I need this issue escalated to a supervisor, it has become negligent at this point. I am unable to run my mobile dj business without a mixer and am losing money. 


 


[MUSIC Tribe Care] Behringer - RMA: 382051  - CAS-502551-S0L6H5 - CRM:0049800004528