Vss3 license problem. URGENT.


I am unable to transfer license from old machine to new machine because the hard drive failed and I had no back up  .
all I want is a fix for this problem. I need a new license!!!   Support tickets just don't work   .  I really am desperate having to post this in an open forum   .   Find below some proof of my purchase   

Time of purchase: 21/11/2018 14:13:02 (Central European Time)

Product: VSS3 NATIVE

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The TC Electronic team