my electronic drum set is damaged

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Hi Behringer staff, my name is Samantha Robles, I bought and electronic drum set last august 2020 the serie model is XD80USB, my snare has no sound when played and the rimg shot is activated when the snare does. both pads are active when I only play the snare, and the problem is that the snare has no sound. 


Where can I go here in Mexico to an official customer service to check my problem?. I appreciate your response as soon as you can. 


Greetings!!