Tone Print crashes during update Windows 10

New
2021-04-13

I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.


Windows task manager shows the app as not responding.


This is in the event viewer.


 


The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 34a8
Start Time: 01d7301d4c9a7c88
Termination Time: 14
Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown