New to Behringer with Neutron issues..

New

Hello.  I purchased a neutron a couple of months ago and have only recently started using it.  I've used it about 3 times since and got great sounds out of it. Then the following day,  I turned it on and it and the Lfo knob was "stuck." I could physically move it but it wouldn't change shapes. Then I noticed the Osc 1 wave shapes wouldn't switch either.  I did the three button hold and power on to do the reset/calibration but it would just boot up normally.  I updated to the recent software and that didn't fix it either.  Like I said,  I've only used it about 3 times or less and it's no longer responding.  I get noise out of it, but only drones. I did the initial patch and I could barely hear it. Thank you in advance!