TC Helicon Perform-V Not Beaming

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I have recently perchased a TC Helicon Perform-V and am unable to beam effects from the app.


I have tried it so many times, with different devices and only managed to get it to work once but never again.


I have now downloaded the voice support app for mac and am able to import effects to the unit via usb although voice support doesn't have as many preset options as the perform-v app does.


Is there a way to get the beaming to work or can I get access to the full range of presets via a usb?


Is this a common issue with this product or should I send it back for a replacement which works with beaming effects?


Thanks