No Authorization Code for MD4 HD Native after 5 days


I purchased MD4 HD Native plugin on July 23 and I still don't have any authorization code. I've opened a ticket and I was asked to provide aa screenshot of the payment, which I did on July 24 and I got no more replies.

I'm using the trial now, but I'd like to receive the full version since it's a digital purchase and we're living in 2021