My Voiceplay3 just powers up to a white screen, factory restet thru the headphone jack changes nothing. I've spent the afternoon trying to load voicesupport to my Mac but can't connect to a real TC Helicon download site and don't trust non genuine download sites.

I suspect my firmware has become corrupted. 

If i cannot get the maintaince screen, is it still possible to reload the firmware thru the usb port?

Any other solutions or suggestions would be welcome