Hi Everyone!
The tc-helicon.com domain is currently undergoing maintenance which is scheduled to wrap by the end of this week (2020-05-22). During this time the website may be unavailable.
This shouldn't affect the general operation of the GoXLR App or VoiceSupport 2, only their ability to check for the latest firmware updates.
We apologize for any inconvenience this may cause. Please report any issues in the support channels. Thanks for your patience!
PRODUCT LAUNCH!
Our new GO SOLO & GO TWIN mobile recording interfaces are available now! Whether you’re recording at home or in the wild, these ultra-portable audio-interfaces are the perfect tool for capturing vocals or instruments. Find out more here: https://bit.ly/GoTwin
Hi friends! We're working on the next Voicelive product, and we're wondering what you all want in it! What did you love about the VL3, VL3x, or the Voicelive Play series? What features do you want in our next Voicelive and what features did you never use in our previous ones? Do you use our looper a lot? Do you use steps and the hit button? Do you like the 3 page effect configuration on VL3/VL3x or would you prefer guitar and vocal effects to all be mixed on the same page?
Let us know what you want, because making something that works for you, our customers, is our top priority. 
How about a built in expression pedal?
A little difficult to use looper and get the rythm 100percent so I almost dont use it. Probable its me the problem is. My biggest issue with vl3x is the sound quality. When i use sharpness 50 that is recomended. I get a crispy sound that have whey to much trebble... I normaly just turn the whole thing off. Use the tc helicon mic also. It was a little better then my nta1. Shimmer effext for guitar is also welcome. And better gain control on the outs
Hi
features that we're missing from the vl3 were cc messages to control the looper externally.
cc message to clear all loops.
hope the feedback helps
thanks
@terryx that's an awesome idea, and something that we've been thinking about. We'd love to hear what more users think about having a built in expression/volume pedal... it would add a lot of size to the overall footprint of the product but if it's something you guys really want we'd consider adding it.
We use my VL3X to control the vocal delays and guitar patches live on click tracks (with count ins), using the built-in automation. However, we'd love if we could tack on a midi track, or something similar, that could send midi note changes to run our sequenced lights, instead of a computer. I scoured the web to see if VL3X could do it, but never saw anything clear.
That way, VLX3 is a live vocal, guitar, and lighting engineer.
Hey, everybody!
This is just a heads up that we've released a firmware update for Perform-VE. If you connect your Perform-VE to VoiceSupport 2, you'll be prompted to update to the new firmware version 2.0 build 76.
Here's the update's video:
And here's what's new in more detail:
Feature Updates:
Auxiliary input routed through looper:
The auxiliary input is now recorded into the looper along with the vocal signal. Once recorded into a loop, the auxiliary signal can be removed from a loop in the same fashion as vocals - hold the "Set" button and press the "loop" corner of the "Looper" button.
Moved drum sample triggers to MIDI notes:
Instead of using the previous MIDI CC's to trigger the drum samples, now particular MIDI notes sent on MIDI Channel 10 will trigger the drum samples. They are as follows:
MIDI Note 36 = C2 = Bass Drum
MIDI Note 38 = D2 = Snare Drum
MIDI Note 42 = F#2 = Hi Hat
Variable Gender Morphing:
The first Style on the Morph button (blue ring) now has a full ring of variable gender from constant to full keyboard mapping before going through 9 analog synth vocoder waveforms. This gives a nice gradient between formant-preserved and fully-instrumental.
Added the ability to ignore incoming MIDI CC's, PC's, and MIDI clock:
Hold the "Set" button while powering on your Perform-VE to ignore incoming MIDI Control Change, Program Change, and clock data. MIDI notes are still accepted in this mode. This is a volatile setting, so rebooting your Perform-VE will re-allow all MIDI data.
Enhanced behaviour of the XFX effect's Stutter style 1:
No more double-click, no pause/resume function, removed energy detection. Now it's much easier to create stutter effects.
MIDI/Lead mix stored in preset:
This used to be a global setting shared by all presets. Now, the MIDI voice level (blue) and LEAD voice level (green) are now stored per-preset.
Bug Fixes:
The Morph effect's Gender parameter is no longer applied to the Double effect
Fixed a bug where clipping an MP-75 or MCA100 could lock up the UI
More reliable detection of Switch-3 and Switch-6 on power-up
Hello, how to remap mp-76 buttons? And sample triggers only on channel 10?
Hi @inkie ,
Drum triggers are usually set to channel 10. Most midi controllers with pads may even work by default with the VK notes. You can find all the details on how to edit the MP-76 buttons on page 8 of the Perform VE user manual, but in short, once you're in "MP-76" mode (hold set and press "3" until set turns yellow) you can simply hold down the button you want to map on the MP-76, hold down the effect button on the VE you want to toggle, and then release both buttons.
I setted my launchpad pro mk3 to channel 10, and nothing happens after i trigger drums, even no midi indication on VE. ! And i figured out that Atack and Release are not saving in preset in firmware 2.0. That's very annoying to tweak it every time i switch the preset. Also, there is only a quick guide to download on the support page for PerformVE. And after i assigned the mp-76 button i don't understand how to clear the assignment, because i mapped it XFX instead of SAMPLE REC
Hi @inkie ,
We were having some issues with our website, but the manuals should be back on the website now! That should help with the MP-76 button mapping.
Which notes are you playing on the midi controller? Is it the same 3 that trigger the drums?
Yes I'm using this
Channel 10
MIDI Note 36 = C2 = Bass Drum
MIDI Note 38 = D2 = Snare Drum
MIDI Note 42 = F#2 = Hi-Hat
And what about Evenlope Attack\Release settings that are not saving into the preset?
Keep it simple for your at-home and on-the-go recording and performance setup! Go Guitar Pro and Guitar Rack for iOs are the ultimate guitar player's companion. Guitar Rack for iOS puts your pedalboard & amp preferences into action without any additional gear on hand. All you need is an interface to connect your guitar to your iOS device and GO Guitar Pro is the perfect fit.
GO Guitar Pro works seamlessly with Guitar Rack to deliver high-quality audio & unrivaled guitar effects. When you plug GO Guitar Pro into Guitar Rack, you'll gain instant access to the entire collection of effects, amps, speakers, monitors, mics, and cabinets available in the app! With GO Guitar Pro, your line-in instrument can be connected to a multitude of devices, both for inputs and outputs. That means your GO Guitar Pro will send an audio signal through USB as well as the 3.5mm output for functional versatility. Plus, GO Guitar Pro has both headphone and a 1/4" output for monitoring through a speaker.
Guitar Rack for iOS: https://apple.co/2MlUR5X
Go Guitar Pro In Stores:
B&H: https://bhpho.to/2lOGx9W
Sweetwater: http://bit.ly/2kHOFck
Thomann: http://bit.ly/2kyKgbN
Hoped that Guitar rack would work with the basic "Go Guitar"( as promissed in the TC-Helicon adverdtisements) but it does NOT.
Guitar Rack does not recognize the basic "Go Guitar"and all amp's and efffects remain locked because of this regretably.
I do not understand whu amp's and effects are blocked anyway, but especially why it does not recognize the TC-Helicon's "Go Guitar" device at all..
TC Helicon is proud to introduce the ultimate all-in-one iOS app for guitar players, Guitar Rack! Guitar Rack for iOS is a virtual pedalboard and amplifier for guitar, packed with iconic effects, a built-in recording interface, and endless combinations of your favorite sounds.
With Guitar Rack, you can build your effects, practice, record, and play all in one place on your mobile device! Featuring over 60 masterful recreations of the industry's most iconic effects, all ready to use. Just plug in and play!
Guitar Rack for iOS is available now on the iOS App Store. Full features can be unlocked with the purchase and connection of select TC Helicon products ➡️ https://apple.co/2MlUR5X
Features
DESIGN YOUR RACK:
PLAY ALONG:
PERFORM AND RECORD:
--- --- --- --- ---
Go Guitar: https://amzn.to/2E2c92t
Go Guitar Pro: http://bit.ly/2Z0Kgjo
Go Vocal: https://amzn.to/2E6RNVL
Guitar-Rack-Thumbnail.jpg
Nice, just tried it without a Go guitar interface....
Really like the graphical interface interface.
is the polyphonic tuning feature only available with the Go Guitar interface ? Works only chromatic when using the app with an iRig interface.(tuner is set to "Poly" in settings)
Cheers,
Mike
Hey @TC-Mike,
The polyphonic tuner actually isn't accessible with Go Guitar. The polyphonic tuner is locked by default along with the majority of pedals and amp sims and other elements. Unfortunately with Go Guitar being an analog device, it isn't able to unlock Guitar Rack. Go Guitar Pro however does unlock Guitar Rack and would give access to the polyphonic tuner. There is a Knowledge Base article here listing all the gear that is capable of unlocking Guitar Rack. Cheers!
Please bring back the old forum, or at least a forum of some sort. With 30+ years in the IT-industry I totally get the need for unified solution across Music Group brands, but this isn't it. I haven't come across this particular software solution before, thankfully, but I can hardly remember seeing anything less fit for purpose. A good user-forum can be a great asset to manufacturer, resellers and customers ... virtually a stairway to heaven. This I'm afraid, is more like the highway to hell 
Please new forum link........
Good morning,
My name is Sam Slough. I’ve had issues concerning warranty on Turbosound monitor and no reply from the community manager, coving specific subject on my Pro 6. This is pathetic how your service, knowledge base, search engine on the web site works and how you are treating YOUR CUSTOMERS to say the least. So, as in the email sent to Turbosound in England, and since I can’t get a response on my case #00961154 nor information of service centers which service my Pro 6, in 2 days, your not going to like the, in full, international video. I’m going to post of the destruction of the worthless monitor, which is NOT being properly handled under warranty. 2 days after that, your really not going to enjoy, a backhoe destroying a MIDAS PRO 6. If anyone, can not get information, with some ease, and surly not going to from your company, information of valuable, expensive equipment and this places the CUSTOMER, which owns the equipment, unable to use or service equipment, then lets put it on the international public stage.
Thank you for your time
Sam Slough
601-750-9666
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