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215,309 members
88,416 posts
  • New
    alenramos
    Newcomer - Level 2
    2021-02-26

    Hello, i have a problem from factory with my umc22. I created a ticket for warranty but no response at all for now. I wanted to know how was your experience with behringer costumer service and technical support cause mine was really bad. i don't live in the USA but I bought the usb interface in an authorized reseller and i talked to them and their willing to help me with my case and even contact Behringer themselves. I'm talking about not only my passion here, but my job and my only income at this moment. I can't work with a faulty interface that's been like that since using it for the first time. I tested it with other computers and the problems persist. Do you know if Behringer will be willing to help me with this? Cause i need a new one which actually works from the moment i get it. The warranty for my product is supposed to be of 3 years, so i'm covered. I never touched it, opened it, nothing. It didn't even drop down or got hit once since i got it, never. But the noise, the crackling with the volume knob and the fact that sometimes I have to reconnect it for it to actually turn on is driving me crazy. And don't let me start with the driver topic. Asio4All for me at least is not good, but it's the only option they give, it's crazy they don't give their costumers proper dedicated drivers. So that's it, this problem is bothering me for a long time and Behringer doesn't help at all at least till now. Please, tell me your experiences with the costumer service so I know if there's a chance of getting the unit replaced. Thank you and have a nice day y'all! 

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    0 3
    • alenramos
      Joeljohn1992 hello alen, i hav not contacted behringer customer service nor technical team as i use headphone amp and patchbay from behringer. however the noise that comes while turning the pre amp knob is common in starting range audio interfaces.i have a native instrument komplete audio 6 and that too bring up the crackling noise however it does not remain once pre amp is fixed to a particular level . UAD,RME have really good pre amps that is by far the best i have experienced.also asio4all is universal driver from windows and all driver compatible with windows are being connected through Asio4All drivers.
      • 3 hours ago
    • alenramos
      alenramos Thanks for the reply, Joel. The problem is i didn’t spend money on a device for it to have noise problems even if it is of a low range price. And the thing about not turning on sometime when i connect it to USB 2.0 as it’s stated by Behringer is not acceptable. I hope Behringer gives me a solution or i’ll have to take more actions. Thanks for the reply and have a nice day!
      • 3 hours ago
  • New
    GHRoberts
    Newcomer - Level 1
    2021-02-26

    Can't submit any tickets to support, as the Brand dropdown doesn't populate - need my Voicelive screen replaced and can't find a way to do it

    Any ideas?

    0 1
  • New
    mikedominico212
    Newcomer - Level 1
    2021-02-26

    I've got a TC Electronics Finalizer Express that I'm looking to have the knobs replaced with stepped potentiometers... any suggestions on who might do that? Thanks in advance.

    0 3
  • New
    regank97
    Newcomer - Level 1
    2021-02-25

    I was performing a firmware update and it crashed and somehow it won't read my rD 8 anymore,

    When I turn on my laptop it makes a sound that there's a usb device connected, and in zadig driver

    0 1
  • New
    ambard9
    Contributor - Level 2
    2021-02-24

    Hi, 

    I few of my channels to the P16 from the X32 come from busses instead of the channel direct out. The bus channels will not allow the signal to flow to the P16 when I mute the channel being sent to the bus on the FOH x32. All of my direct out channels continue to send the signal to the P16 whether the X32 channel is muted or not. I want my busses to do the same thing.

    What do I need to do differently? Channel sends to bus are post eq. All P16 tap points are also post eq. Scene is attached.


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    0 1
    • ambard9
      RexBeckett Hi ambard9, that is the way that channel-to-bus sends work on the X32. If you mute the channel, it also mutes the bus send. If you mute via DCAs, and the DCA Groups mute option is off, it does not mute the bus sends.
      • Wed at 8:24 AM
    • ambard9
      ambard9 Thanks for the clarification. I was hoping a different tap point for channel to bus send would fix the problem. I will relay to the rest of my group. Thank you.
      • Wed at 12:22 PM
  • New
    efrib
    Newcomer - Level 1
    2021-02-23

    hello
    my device works ok
    I want to know the details of the different scales used in the manual mode (1 2 3 and minor too)
    thank you

     

    Edit

    Got it ! but it was hard to found :

     

    0 11
  • New
    joeshut777
    Newcomer - Level 1
    2021-02-21

    I REGISTERED MY BEHRINGER UM2 ORIGINALLY 10 DAYS AGO .. NO EMAIL OR TRACTION CODE RECEIVED.

    TICKET NO. CAS-425132-K2V3Q7

    0 11
  • New
    UnityofNoise
    Newcomer - Level 1
    2021-02-21

    Are these compatatble or did my XR18 jsut become a brick?  i need to know this asasp becuaes i have jobs depening on it.

    thanks

     

    0 3
  • New
    joeyskye
    Newcomer - Level 1
    2021-02-20

    I have recently purchased UMC-404HD to connect an external microphone for Teams and Zooms calls but I am having issues on how to route the audio output to hear the call via headphones ; I have not tried to connect speakers to the Audio interface. Any suggestions ?

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    0 7
    • joeyskye
      RexBeckett Hi joeyskye, try this:

      Select the UMC404HD USB Returns 1/2 (aka USB Audio Codec) as playback output for Zoom. This can be done with the Zoom app or by making it the default playback device in Windows Sound settings.

      On the UMC404HD, have the Monitor A/B button out. Turn the Phones level up.
      Use the Mix control to set the mix of live input to USB playback. Clockwise increases the level of USB playback.
      • Feb 20
      • Connecting UMC-404HD to Microsoft Teams and Zoom
        joeyskye Thanks Rex I work with a Mac and PC as well as NDI audio so the routing can get complicated ; however your instructions have been spot on for the UMC404HD which the manual has not documented which would require another two page of illustrations ... Thanks for your help.
        • Feb 21
      • Connecting UMC-404HD to Microsoft Teams and Zoom
        joeyskye I would be happy if anybody in the group has used Zoom and/or Teams with NDI setup using their UMC-404HD ?
        • Feb 21
  • New
    Cbrainum
    Newcomer - Level 1
    2021-02-17

    Hi,

     

    I just received a Xenyx 1222USB mixer and the LED next to the TAP button for FX is blinking.  I have tried pressing it many times but cannot get it to stop blinking.

     

    Thanks for any advice in advance,

     

    Corey

     

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    0 6
    • Cbrainum
      KyleJohnson Hello, Kyle here with Music Tribe. the TAP button should be blinking, it is the TAP Tempo used for the time based effects. You can tap it repeatedly to set a new Tempo for the effects module.
      • Feb 17
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