Statistics

249,449 members
126,457 posts
  • New
    NateBuker
    Newcomer - Level 1
    2021-08-26

    I've had a Ditto x4 for about 9 months and it's worked fine but I recently rearranged my pedalboard and my Ditto x4's indicator LEDs now show steady green on power up and the unit is unresponsive. I've tried making sure the SD card is seated properly and have attempted a firmware update however the Ditto wouldn't connect. Interestingly when restarting with the loop switch 1 depressed, loop 1's light goes off and the rest glow red/green simultaniously -- steadily and the unit is still unresponsive.

    Looking for qualified input before I try and re-image the internal SD card.

    read more...
    0 21
  • New
    DocM60
    Newcomer - Level 1
    2021-08-25

    Hi.

    I opened a ticket for a repair under warranty to a faulty Behringer Ultragraph Pro FBQ1502HD in Victoria Australia. The ticket was closed with little to no support for a service centre in my area nor even country. That's a rather bad business model. Can anyone assist me to find a service centre please?

    read more...
    0 21
    • DocM60
      Nigel67 Hi DocM60. I am very sorry that your ticket was not replied to. It is possible that someone did reply and the reply ended up in your spam / junk folder. Please can you look there. What was your case number? For Warranty Service, please contact the shop that you purchased the unit from and they will arrange the warranty repair, otherwise please contact our Superpartner in Australia who are Australis.

      AUSTRALIS MUSIC GROUP

      UNIT 1, 1-11 Sydenham road

      Marrickville

      Australia 46100

      (+)61 2 9698 4444

      [email protected]
      • Aug 25
      • Warranty/Service in Australia?
        Nigel67 I have just checked the ticketing system and can see that your e-mail was replied to on the 24th, so i think this must have ended up in your spam / junk. I see you also submitted a second ticket last night, but this has yet to be answered.
        • Aug 25
    • DocM60
      DocM60

      Email received -----"Please be aware that you are located in an unsupported territory.
      This means that for further assistance you will need to directly contact your nearest reseller or distributor and they will be able to advise you further.
      If you click on the below links and then press the "Buy" tab, this will give you a full list of our international resellers and service centres who can assist you." ---------Frustration as this is an unrepliable email sent, and the link just sends me back to the start. A 'dead end' ticket in actuality. Thanks for the info Nigel67, appreciate your effort. The "buy tab" sheds no light at all. It's a pain to just get a repair sorted out. I await replies to email and phone message I left. The seller was of no help either.

      • Aug 26
  • New
    PatFeldhusen
    Newcomer - Level 2
    2021-08-24

    When will automix expand to all channels like the x18? This would make a great asset for theater productions. 

    0 14
    • PatFeldhusen
      DavidKnighton Hello Pat,
      The reason it hasn't happened is probably due to available DSP resources. If they had enough resources to make all channels capable of automix, I'd imagine the software engineers would have done it from inception. Realistically though, users are not screaming for this feature to be added, so it's probably of little priority at present. If a large enough community were outspoken about a need for this feature, then they may decide to take action on it.
      • Aug 31
  • New
    Electrik
    Newcomer - Level 1
    2021-08-24

    How can I run separate channels to my Bose T1 tonematch. I don't want to use the thru input for the guitar which would lose the harmony effect. I would like to use two channels on the mixer one for guitar and one for vocals both coming from the TC Helicon.  Thanks!

    read more...
    0 17
  • New
    pfuentes
    Newcomer - Level 1
    2021-08-23

    Hello,

    We are currently dealing with an issue of sharing the same gain structure for our FOH/monitor and online broadcast mix. We are using a Midas Pro2, DL251, and DL155. We are also mixing "in the box" for online broadcast in a studio not close to the location of the stageboxes. 

    What recommendations would you give for separating the gains for each mix. I recently saw we could use a DL451 splitter and feel this may work. Is there any other AES50 device, besides a mixer, that can remotely control the DL451's separate preamps (a computer or software)? This would be useful to be able to control the gains, independently of the FOH gains, for the online broadcast mix from the studio instead of locally at the DL451.

    Any help and insight would be much appreciated. 

    read more...
    0 10
    • pfuentes
      Nigel67 Hi pfuentes. I think that the splitter that you are referring to is the DL431. This is no longer in manufacture but if you were able to get hold of one would be a good choice. It has transformer balanced outputs just for broadcast use. This is the link to the webpage https://www.midasconsoles.com/midas/product?modelCode=P0AFB The broadcast outputs are fixed gain Mic pre-amps, or you could use the electronically balanced outputs which have variable gain Mic pre-amps that can be controlled from the DL431 front panel or the console. The other unit you could use is the DL231 https://www.midasconsoles.com/midas/product?modelCode=P0AUZ This does not have the transformer balanced outputs but does still have 24 electronically balanced outputs that could feed your Broadcast console. The unit has 2 mic pre amps and all 24 outputs can be assigned to either. Although the DL231 doesn't have an adjustable gain pot on it so you can adjust gains locally, it would be possible for the broadcast sends to connect the PRO2 up to the DL231, adjust all the gains to a set level, and then disconnect the PRO2. The gains on those pre amps will then stay set, even over a power cycle and any fine adjustments can be made on the Broadcast console. before we go any further, you have mentioned the FOH/Monitor set up. Is the PRO2 doing FOH and Monitor, or do you have another console for that purpose, and what is it? Also, how many input channels are you looking at as this may affect which IO boxes you can use. Have a read through of the DL431 and DL231 manuals from the links above and give more details on your set up and I will help further. Many thanks
      • Aug 24
    • pfuentes
      pfuentes

      Hi Nigel. Thank you for responding. Greatly appreciated. I saw that some vendors still offer new DL431's. Will contact them o see if they still sell them. We are in need of 3 DL 431's (64 inputs). I also saw a video where a Midas Sales Representative stated that the mic pre's can be controlled remotely through a PC (https://www.youtube.com/watch?v=F9Rw_1kFjSQ). I just wanted to confirm this. And thank you very much for the insight on using the DL231's. I had not thought of connecting and setting the gains for the broadcast mix and then reconnecting to the front of house system. Can the PRO2 control both sets of gains at the same time or would I have to connect and reconnect from both the A and B mic pre's? Yes, the same PRO2 controls our FOH and monitors (which are 2 wedges and the rest are on P16m's in-ear monitor mixers). We just use aux mixes and send those to the wedges and P16m's. Let me know if you have any other questions on our setup? Again, many thanks for your help.

      • Aug 24
  • New
    DwaynePatterson
    Newcomer - Level 1
    2021-08-23

    Looking to get a cost to repair my PMP6000.

    Does not stay turned on,

    fans not working 

    plf lights staying on.

    Where can I get service repairs?

    I live in Ontario.

    Dwayne

    0 12
    • DwaynePatterson
      KyleJohnson Hello, Kyle here with Music Tribe. For service information please click Support at the top of the page and then click Service Request to submit a ticket.
      • Aug 23
  • New
    Woodsedge
    Newcomer - Level 2
    2021-08-23

    Hard to believe they have built this console and have goone this ong without an Ipad solution. 

    Please add to this post if you would like to see an Ipad app. Lets put some pressure on the development team to get it done.

    I could build it in OSC if I could get a control Kit from Midas.

     

    PLEASE HELP MIDAS. It is an industry standard to have remote control in Large venues and for stage mix control.

    read more...
    1 16
  • New
    HenkGrimsell
    Newcomer - Level 1
    2021-08-23

    Hi

    I have an X32R and have been using an Apple Airport Express router with it. The only issue I keep running into is that the iPad app randomly disconnect from the mixer but the iPad stays connected to the wifi router. I then have to restart the unit to regain app connection. Frimware is up to date, app is up to date. 

    Any thoughts? 

    Kind regards Henk 

    read more...
    0 9
    • HenkGrimsell
      RexBeckett Hi Henk, there have been similar problems reported by other Airport Express users on both X32 and XAir mixers. I suggest that you try a different router.

      Another option is to try the iOS version of the Mixing Station app. Many of us have found that this gives more reliable results. There is a small in-app charge when you first connect to the console but it is a small price for such a well-featured and well-supported app.
      • Aug 23
  • New
    jpearce
    Regular Contributor - Level 1
    2021-08-23

    Hello, I used to have an x32 full size mixer which had the FX plugin stereo/dual combinator you could insert on a bus or main LR.  However, I recently acquired the x32 rack model for convenience of size using the digital app mixing interface, but I can't find the same FX plugin stereo combinator that was on the full size x32 mixer.  Interestingly, on x32 wiki neither the full size x32 nor x32 rack FX descriptions have it listed but it is definitely on the x32 mixer. 

     

    Can someone confirm or explain how to get the FX plugin stereo combinator on the x32 rack model?  

     

    Thank you!

    read more...
    0 18
    • jpearce
      Nigel67 Hi jpearce, the Combinators is only available in slots 1-4. If you are unable to find it, please can you make sure that the Rack is running the latest firmaware version and can you post a picture showing the FX options for one of the first 4 slots. It should be between the Precision and Dual Combinator. Many thanks
      • Aug 23
  • New
    TommyV1
    Newcomer - Level 1
    2021-08-22

    Hello,

    The tweeter in one of my speakers blew out so I ordered a new one from your company.  It arrived quickly.  I was able to pull the cabinet apart and access the bad tweeter with no problem.  The issue I am having is that the tweeter will not lossen.  It simply spins in place, also it is quite difficult to turn, I have to use a wrench.  Any suggestions?  

     

    Thank you, 

    Tom

     

    read more...
    0 10
    • TommyV1
      KyleJohnson Hello, Kyle here from Music Tribe. I recommend contacting our Service team. Please click on Support at the top of the page and then click Service Request.
      • Aug 22
Go to page