• 2020-06-18
    Hello and welcome to the Music Tribe Community, my name is Alexander Lane. I am the Corporate, Education and Government Specialist working in the Customer Solutions team and based in the UK. Happy to help out with any CEG related questions, projects or anything else I can assist with.
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    2 14
  • Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
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    3 9
  • 2020-03-10

    Hiya, 

    During rehearsals today for the students music show week we lost a whole bank of channels 1-8 on our midas m32 desk. Just wondering if this is something that's happened to anyone else before and if so what kind of repair was needed?  Would be really grateful for any advice. 

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    0 104
    • Ceri
      Rex Beckett

      Hello @Ceri , welcome to the community.

       

      It sounds like there is a hardware problem on your M32. I suggest that you raise a Care ticket for Service Repair explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Also make sure that you fill-in every required field on the Care form.

      • Mar 10
  • 2020-02-25
    Have spent two days trying to register my turbosound equipment...nightmare...I'm disgusted how difficult and rediculus it is. Not impressed....may take my business else where. Contact number 804 723-4791.... Need a person to help.
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    • George Bond
      Gary Higgins

      @Jammingeorge You will have a better chance of playing pick up sticks with your butt cheeks than getting that call Meaning if someone calls from Turbosound it would be pretty special. I hope they do for your sake!! It's too bad this has to be that hard. I was there myself a few weeks back. We are all sympathetic to this issue BUT this is a USER forum... sometimes employees check in but that is the exception not the rule...

       

      Try this, while logged in, select your user icon top right corner, then select "my profile" from the drop down. When in your profile, hit "support" up at the top. You should see the Care Portal open and a list of open (or resolved) tickets listed. If you are lucky you might see your registration as resolved. If you click on the case # you get more details. Don't expect the confirmation email, I don't think mine is ever coming (been about 3 weeks now) BUT it IS registered....hope you get some resolution!

      • Feb 25
    • George Bond
      Rex Beckett

      @Jammingeorge wrote:
      Have spent two days trying to register my turbosound equipment...nightmare...I'm disgusted how difficult and rediculus it is. Not impressed....may take my business else where. Contact number 804 723-4791.... Need a person to help.

      @Jammingeorge 

      I'll send you a PM with a suggestion that may help.

      • Feb 25
  • 2020-02-22

    We have three Crestron systems that have a Behringer XAIR XR18 Mixer. As of right now, there is no way we can control these mixers using Crestron SIMPL Windows. We are using a dedicated application to control audio in these spaces (XAir). Do you know if there is a Crestron module or some way other way (TCP/IP, etc) we can control this mixer(preferably using SIMPL)?

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    • Joshua Gonzalez
      Paul Vannatto

      Hi Josh @NYCCT_Josh 

      Welcome to the forum. This question has come up occasionally over the years. Unfortunatley the X-Air and X32 digital consoles do not communicate via TCP/IP. Instead it uses UDP via ethernet and uses the OSC protocol for its control commands. 

       

      • Feb 22
  • 2020-02-12

    Hello, Please let me know if the Tannoy CVS 6 6-Inch Coaxail in ceiling Loudspeaker is comparable to the Tannoy 8001 4240.  I need to replace 4 Tannoy 8001 4240s.

    0 132
  • 2020-02-10

    Who do I email in order to submit a Country of Origin request, to obtain a statement identifying the COO for Behringer products? This is required for Supply Chain Risk Management assessment. I've submitted tickets, but they all seem to disappear into a black hole that I cannot access, and I've recieved no response on them.

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    0 154
    • Joseph Tatroe
      Alexander Lane

      Hi @jtatroe ,

       

      Firstly, apologies for late reply on this, the support portal is the correct way to request this.

       

      In future, please contact me with your case number and I will chase it up for you.

      • Apr 20
  • 2020-01-23

    Dear Behringer,

    I'd like to ask for your requirements and expectations, which charities I can connect you to regarding this programme. I'd like to get in touch and connect you with some organizations in the Hungary area.

    Thanks!

    Best regards,

    David

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  • 2020-01-19

    Hello,

    This is Özgür from cabroX Stage Technologies. We are producing new generation stage boxes that collect and securely stores the cables. We are planning a new product include dibox that collect line(jack) cable. We want to use Klark Teknik's dibox in this product and we want to cooperate with Klark Teknik. Who is the right person to discuss cooperation?

    Please check our products: www.cabrox.com

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    0 136
  • 2020-01-10

    Hey,

    since I have a non-technical request I'm trying to contact help@musictribe.com as prescribed in the imprint on https://community.musictribe.com/privacy-policy

    However, something seems wrong with Music Tribe's (presumably) Office365 DNS configuration, as all mail (I tried from different source servers) is rejected with

    host musictribe-com.mail.protection.outlook.com [104.47.126.36]   SMTP error from remote mail server after RCPT TO:<help@musictribe.com>:   550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [PU1APC01FT060.eop-APC01.prod.protection.outlook.com]

    Is this being looked into?

    Has anyone else tried mailing them lately and had success?

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