• 2020-08-04

    All audio (Games, Spotify, Discord, Browser, Discord, and other media) is cutting off / stuttering for a split second before returning to normal. I have owned the GoXLR mini for about 1 month and haven't had a problem till today when this started and I have tried updating BIOS, changing USB ports, uninstalling / reinstalling drivers, disabled all other option besides GoXLRs in sound settings, and updating windows, all with no luck in fixing this issue.

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    0 3
    • aiyshadaiyshad
      Alexander Lane Hi, could you submit this as a care ticket please? Click support at the top of the page, create a care ticket and select technical support. Then fill out the required fields, thanks!
      • Thu at 1:26 AM
  • 2020-06-15
    Hi all, it’s Anna here, Customer Branding Lifestyle Specialist here at MusicTribe. I’m looking forward to collaborating with you, girls and guys! If you have any questions, feel free to ask. Ciao!
    0 4
    • Anna Reccia
      Cecil Duke I've had nothing but trouble trying to put in a care ticket, first one says the issue was resolved but no one ever contacted me, and the second ticket isn't showing yet. Can I speak to someone to get a ticket to send the unit to Las Vegas for repair?
      • Jun 15
      • Welcome to MusicTribe Community!
        Alexander Lane Hi Cecil, could you send me details of the first ticket, case number ideally? I will forward this to the dev team also to look into. Thanks!
        • Jun 16
  • Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
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    0 4
  • 2020-06-10

    Hi TC Helicon,

    Go XLR mini user here. I am enjoying the product and have had it since launch, it's working well, and the updates and support have been great so far.

    I would like to request a feature for the Go XLR App, a setting to have the App start minimized to system tray. My experience is that when I first start Windows the GOXLR App always pops up, but the reality is I just want it to start up in the background. It should only show up if I need to take an action, like the device wasn't detected. I don't normally need to change anything each time I start Windows, so there's no need for it to pop up each time

    You could slot this option into Global settings. It could be labelled "Start GOXLR App minimized to system tray".

     

    Bonus suggestion, to optimize Windows startup time, it might be possible to use a delayed startup for this app. I doubt that this App is the first thing users would need to use on startup, and delayed startup would be fine. I haven't looked into feasibility of that, so not sure what's involved, or if it's feasible (normally its an options for services rather than executables)

    And Bonus bug fix, I use a minimalist lighting scheme where I have the lights On when a button is active. e.g. If mute is on, the light is on, if it's off, there is no light. The bug is, on Windows startup the microphone mute button shows on, but it's not actually muted. Pressing the mute button to toggle it off, and back on does apply the mute. Not a major issue, but fix it if you want to. I would attach the profile, but your form only accepts images.

     

    Thx

     

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    0 36
    • Andrew Plummer
      Nic Jones Hi Andrew.

      Thanks for getting in touch and sorry for the delay in contacting you!



      This has been submitted previously as a feature request but I will drop it over again.

      Please also feel free to join our Helicon Gaming Discord server to discuss these topics with our community, but please be aware that this is not an official support forum;


      https://discord.gg/xzSgqH2
      • Jun 23
  • 2020-06-09

    Hello, I have just purchased a Go XLR Mini and I am having trouble with setting it up. I have watched a video from "Alpha Gaming" on Youtube but I cannot seem to get it working.

    I am trying to run a dual pc but neither my gaming pc nor my streaming pc acknowledges that the Go XLR is present when it's connected via input/output.

    So i tried going for 1 pc and even then I have a Hyper X Resolver s headset and I cannot get this working with both mic and audio. Is there something else I need to purchase in order to get both of these working?

    This is a bit long winded but thank you for your help

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    0 15
    • Stephen cavalier
      Nic Jones Hi Stephen.

      Sorry for the delay in contacting you

      Did you manage to get this resolved or do you still need support in setting up?

      Could you also please confirm what version of the app, firmware and driver you are using.



      You can also visit our Discord Server aswell to discuss topics with our community of gamers, but please be aware that this is not an official support forum;

      https://discord.gg/xzSgqH2
      • Jun 23
  • 2020-06-08
    0 608
    • James Newlyn
      James Newlyn

      Hey Guys, 


      New member here with first post. I just bought a TC Electonics Brainwaves and am trying to figure out how to do a very simple effect with it. For the time being I just want to run it mono with a detune effect. I just want the dry signal and 6 or 7 cent effect on it. No delay, no repeats, none of the 2nd's, 3rds, 4ths or other semi tones or octaves. Just a straight forward 6 or 7 cents that I can mix in. I drove all over this town to find the appropriate cable and have downloaded the tone print app. But I can's find where you can set individual cents. Can anyone help? Thank you,


      James

      • Jun 7
  • 2020-06-06

    What is the RMS per channel in 8ohms load? Thank you!

    0 25
  • 2020-06-06

    Hi,

    Can I use the Asus ROG Theta headset with the GoXLR. It's a USB  type C connection but will it work if I connect my pc and GoXLR via a 3.5mm  jack cable?

    Thanks in advance,
    EmperorStorky

    0 23
    • Peter Keijzer
      Nic Jones

      Hi @EmperorStorky 

      if you have the 7.1 then I dont think it will be possible as it only has a USB connection. 

      If you have the Electret then this will be useable with the GoXLR as it has a TRRS to TRS splitter cable included. 

      • Jun 7
  • 2020-06-06

    I recently purchased a goxlr mini and use it for streaming to twitch. I have had it less than a month, and I am starting to have random crashes with it. It will completely reboot, shutdown the goxlr app and restart it. It is making it really difficult to stream. Any help would be appreciated.

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    0 26
    • Tyler Johnson
      Nic Jones

      hi @wldfire34 
      Could you please open up a technical support ticekt (Hit support at the top) and provide as much information on how the device is setup and how it is behaving as possible (Other connected devices/specs of your computer/app version etc) . 

      If you are also able to could you try to capture this happening and upload a short video to a file sharing platform, and then include a link to the video in the case? 

      • Jun 7
  • 2020-06-05

    For my Outputs, I have a headphone connected to the GoXLR and have all audio except for Mic routing to Headphones. The problem is when audio output becomes too low, such as someone talking while music is playing, I will only hear the person talk, and then my headphones will mute the background music once they are done talking. My assumption is that the Mic Gate setting is applying itself to my headphone output, but I have no idea how to prevent that.

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    0 24
    • Aaron Koning
      Nic Jones

      hi @Koningkrush Could you open a technical support ticket by hitting support at the top. 
      If possible could you also try and provide a short video of this happening and exactly how your GoXLR is setup? 

      • Jun 7