• 2020-10-22

    Hi,

    I have two behringer nx 6000 they went into protection mode I hit the reset button but its still in protection what do I need to do.

     Thanks!

    0 6
    • Liliana Roberson
      Kyle Johnson Hi Liliana, Kyle here with Music Tribe. Unfortunately it sounds like the amplifiers will need to be repaired. Please contact us by clicking on the Support button at the top of the page. After clicking support, scroll down and select the Service option to submit a ticket.
      • Oct 22
  • 2020-10-19

    hi I just need my amp serviced I've really enjoyed the product and wanna fix it.

    0 10
  • 2020-10-04

    Hi, i have a tannoy definition subwoofer on its third amplifier board and can't get another, any ideas for a replacement amp and do the speakers work in phase ie both move out at the same time or push pull ie one one inwards and one out on the same note

    read more...
    0 6
    • clive abbott
      John Matthews Hi Clive, sorry to hear the problem with your definition. Can you please reach out direct to our service team via the Support button. They will be able to discuss options with you if you can provide details of the 3 previous repairs.
      • Oct 4
      • definition subwoofer faulty
        clive abbott Thank you, first two repairs boards were supplied via post under warranty and last repair involved sending the boards, both amp and power, to music tribe whereupon i was told there were no further replacements available, i am now thinking of fitting a third party amplifier but need to know how the speakers are wired, ie both push at the same time or push pull
        • Oct 5
      • definition subwoofer faulty
        clive abbott thanks
        • Oct 5
  • 2020-08-24

    Sign-up, join the Music Tribe Community Development Program and become a beta-tester! Become part of the team, help with testing upcoming products, tell the world about them in a video, and receive a free unit as a reward! You must meet these criteria:

     

     

      • great knowledge about equipment for recording (microphones, headphones, audio interfaces)

     

      • willing to test a beta product

     

      • willing to produce a video about the product

     

     

    In return, we reward you with a free finished product! If you want to help with creating the next big thing, please sign up here.

    If you have any questions, please let me know. You can sign up for multiple product categories at once.

    Cheers,
    Anna

    UPDATE: Sign-up now close!
    Thanks to everyone who signed up. We will review your applications shortly!

    read more...
    0 8
  • 2020-08-04

    All audio (Games, Spotify, Discord, Browser, Discord, and other media) is cutting off / stuttering for a split second before returning to normal. I have owned the GoXLR mini for about 1 month and haven't had a problem till today when this started and I have tried updating BIOS, changing USB ports, uninstalling / reinstalling drivers, disabled all other option besides GoXLRs in sound settings, and updating windows, all with no luck in fixing this issue.

    read more...
    0 14
    • Aiy Shad
      Alexander Lane Hi, could you submit this as a care ticket please? Click support at the top of the page, create a care ticket and select technical support. Then fill out the required fields, thanks!
      • Aug 6
  • 2020-06-15
    Hi all, it’s Anna here, Customer Branding Lifestyle Specialist here at MusicTribe. I’m looking forward to collaborating with you, girls and guys! If you have any questions, feel free to ask. Ciao!
    0 7
    • Anna Reccia
      Cecil Duke I've had nothing but trouble trying to put in a care ticket, first one says the issue was resolved but no one ever contacted me, and the second ticket isn't showing yet. Can I speak to someone to get a ticket to send the unit to Las Vegas for repair?
      • Jun 15
      • Welcome to MusicTribe Community!
        Alexander Lane Hi Cecil, could you send me details of the first ticket, case number ideally? I will forward this to the dev team also to look into. Thanks!
        • Jun 16
  • 2020-06-12
    Welcome to our new Music Tribe community 2.0, I’m Paul O’Farrell-Stevens, leader of the Music Tribe Customer Branding team. 

My highly-skilled team of Customer Branding Specialists are really looking forward too engaging, co-collaborating and co-developing new and exciting product content. We will be seeking new talent, fans and beta testers that want to join us to co-create inspiring content. We Empower, You Create
    read more...
    0 8
  • 2020-06-10

    Hi TC Helicon,

    Go XLR mini user here. I am enjoying the product and have had it since launch, it's working well, and the updates and support have been great so far.

    I would like to request a feature for the Go XLR App, a setting to have the App start minimized to system tray. My experience is that when I first start Windows the GOXLR App always pops up, but the reality is I just want it to start up in the background. It should only show up if I need to take an action, like the device wasn't detected. I don't normally need to change anything each time I start Windows, so there's no need for it to pop up each time

    You could slot this option into Global settings. It could be labelled "Start GOXLR App minimized to system tray".

     

    Bonus suggestion, to optimize Windows startup time, it might be possible to use a delayed startup for this app. I doubt that this App is the first thing users would need to use on startup, and delayed startup would be fine. I haven't looked into feasibility of that, so not sure what's involved, or if it's feasible (normally its an options for services rather than executables)

    And Bonus bug fix, I use a minimalist lighting scheme where I have the lights On when a button is active. e.g. If mute is on, the light is on, if it's off, there is no light. The bug is, on Windows startup the microphone mute button shows on, but it's not actually muted. Pressing the mute button to toggle it off, and back on does apply the mute. Not a major issue, but fix it if you want to. I would attach the profile, but your form only accepts images.

     

    Thx

     

    read more...
    0 190
    • Andrew Plummer
      Nic Jones Hi Andrew.

      Thanks for getting in touch and sorry for the delay in contacting you!



      This has been submitted previously as a feature request but I will drop it over again.

      Please also feel free to join our Helicon Gaming Discord server to discuss these topics with our community, but please be aware that this is not an official support forum;


      https://discord.gg/xzSgqH2
      • Jun 23
  • 2020-06-09

    Hello, I have just purchased a Go XLR Mini and I am having trouble with setting it up. I have watched a video from "Alpha Gaming" on Youtube but I cannot seem to get it working.

    I am trying to run a dual pc but neither my gaming pc nor my streaming pc acknowledges that the Go XLR is present when it's connected via input/output.

    So i tried going for 1 pc and even then I have a Hyper X Resolver s headset and I cannot get this working with both mic and audio. Is there something else I need to purchase in order to get both of these working?

    This is a bit long winded but thank you for your help

    read more...
    0 16
    • Stephen cavalier
      Nic Jones Hi Stephen.

      Sorry for the delay in contacting you

      Did you manage to get this resolved or do you still need support in setting up?

      Could you also please confirm what version of the app, firmware and driver you are using.



      You can also visit our Discord Server aswell to discuss topics with our community of gamers, but please be aware that this is not an official support forum;

      https://discord.gg/xzSgqH2
      • Jun 23
  • 2020-06-08
    0 613
    • James Newlyn
      James Newlyn

      Hey Guys, 


      New member here with first post. I just bought a TC Electonics Brainwaves and am trying to figure out how to do a very simple effect with it. For the time being I just want to run it mono with a detune effect. I just want the dry signal and 6 or 7 cent effect on it. No delay, no repeats, none of the 2nd's, 3rds, 4ths or other semi tones or octaves. Just a straight forward 6 or 7 cents that I can mix in. I drove all over this town to find the appropriate cable and have downloaded the tone print app. But I can's find where you can set individual cents. Can anyone help? Thank you,


      James

      • Jun 7
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