• 2020-08-24

    Sign-up, join the Music Tribe Community Development Program and become a beta-tester! Become part of the team, help with testing upcoming products, tell the world about them in a video, and receive a free unit as a reward! You must meet these criteria:

     

     

      • great knowledge about equipment for recording (microphones, headphones, audio interfaces)

     

      • willing to test a beta product

     

      • willing to produce a video about the product

     

     

    In return, we reward you with a free finished product! If you want to help with creating the next big thing, please sign up here.

    If you have any questions, please let me know. You can sign up for multiple product categories at once.

    Cheers,
    Anna

    UPDATE: Sign-up now close!
    Thanks to everyone who signed up. We will review your applications shortly!

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    0 1
  • 2020-08-04

    All audio (Games, Spotify, Discord, Browser, Discord, and other media) is cutting off / stuttering for a split second before returning to normal. I have owned the GoXLR mini for about 1 month and haven't had a problem till today when this started and I have tried updating BIOS, changing USB ports, uninstalling / reinstalling drivers, disabled all other option besides GoXLRs in sound settings, and updating windows, all with no luck in fixing this issue.

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    0 6
    • aiyshadaiyshad
      Alexander Lane Hi, could you submit this as a care ticket please? Click support at the top of the page, create a care ticket and select technical support. Then fill out the required fields, thanks!
      • Aug 6
  • 2020-06-10

    Hi TC Helicon,

    Go XLR mini user here. I am enjoying the product and have had it since launch, it's working well, and the updates and support have been great so far.

    I would like to request a feature for the Go XLR App, a setting to have the App start minimized to system tray. My experience is that when I first start Windows the GOXLR App always pops up, but the reality is I just want it to start up in the background. It should only show up if I need to take an action, like the device wasn't detected. I don't normally need to change anything each time I start Windows, so there's no need for it to pop up each time

    You could slot this option into Global settings. It could be labelled "Start GOXLR App minimized to system tray".

     

    Bonus suggestion, to optimize Windows startup time, it might be possible to use a delayed startup for this app. I doubt that this App is the first thing users would need to use on startup, and delayed startup would be fine. I haven't looked into feasibility of that, so not sure what's involved, or if it's feasible (normally its an options for services rather than executables)

    And Bonus bug fix, I use a minimalist lighting scheme where I have the lights On when a button is active. e.g. If mute is on, the light is on, if it's off, there is no light. The bug is, on Windows startup the microphone mute button shows on, but it's not actually muted. Pressing the mute button to toggle it off, and back on does apply the mute. Not a major issue, but fix it if you want to. I would attach the profile, but your form only accepts images.

     

    Thx

     

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    0 74
    • Andrew Plummer
      Nic Jones Hi Andrew.

      Thanks for getting in touch and sorry for the delay in contacting you!



      This has been submitted previously as a feature request but I will drop it over again.

      Please also feel free to join our Helicon Gaming Discord server to discuss these topics with our community, but please be aware that this is not an official support forum;


      https://discord.gg/xzSgqH2
      • Jun 23
  • 2020-06-09

    Hello, I have just purchased a Go XLR Mini and I am having trouble with setting it up. I have watched a video from "Alpha Gaming" on Youtube but I cannot seem to get it working.

    I am trying to run a dual pc but neither my gaming pc nor my streaming pc acknowledges that the Go XLR is present when it's connected via input/output.

    So i tried going for 1 pc and even then I have a Hyper X Resolver s headset and I cannot get this working with both mic and audio. Is there something else I need to purchase in order to get both of these working?

    This is a bit long winded but thank you for your help

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    0 15
    • Stephen cavalier
      Nic Jones Hi Stephen.

      Sorry for the delay in contacting you

      Did you manage to get this resolved or do you still need support in setting up?

      Could you also please confirm what version of the app, firmware and driver you are using.



      You can also visit our Discord Server aswell to discuss topics with our community of gamers, but please be aware that this is not an official support forum;

      https://discord.gg/xzSgqH2
      • Jun 23
  • 2020-06-06

    Hi,

    Can I use the Asus ROG Theta headset with the GoXLR. It's a USB  type C connection but will it work if I connect my pc and GoXLR via a 3.5mm  jack cable?

    Thanks in advance,
    EmperorStorky

    0 23
    • Peter Keijzer
      Nic Jones

      Hi @EmperorStorky 

      if you have the 7.1 then I dont think it will be possible as it only has a USB connection. 

      If you have the Electret then this will be useable with the GoXLR as it has a TRRS to TRS splitter cable included. 

      • Jun 7
  • 2020-06-06

    I recently purchased a goxlr mini and use it for streaming to twitch. I have had it less than a month, and I am starting to have random crashes with it. It will completely reboot, shutdown the goxlr app and restart it. It is making it really difficult to stream. Any help would be appreciated.

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    0 29
    • Tyler Johnson
      Nic Jones

      hi @wldfire34 
      Could you please open up a technical support ticekt (Hit support at the top) and provide as much information on how the device is setup and how it is behaving as possible (Other connected devices/specs of your computer/app version etc) . 

      If you are also able to could you try to capture this happening and upload a short video to a file sharing platform, and then include a link to the video in the case? 

      • Jun 7
  • 2020-06-05

    For my Outputs, I have a headphone connected to the GoXLR and have all audio except for Mic routing to Headphones. The problem is when audio output becomes too low, such as someone talking while music is playing, I will only hear the person talk, and then my headphones will mute the background music once they are done talking. My assumption is that the Mic Gate setting is applying itself to my headphone output, but I have no idea how to prevent that.

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    0 25
    • Aaron Koning
      Nic Jones

      hi @Koningkrush Could you open a technical support ticket by hitting support at the top. 
      If possible could you also try and provide a short video of this happening and exactly how your GoXLR is setup? 

      • Jun 7
  • 2020-06-03
    Hi, I casting desktop from my laptop and windows to my tv. The video works fine, but audio it is very poor quality, i hear sound but it is without bass. There is no problem with streaming tab, everything workings perfect.  How I can fix problem with poor quality sound on desktop streaming?
     
     
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    0 21
    • Jim Hudson
      Ed Coonagh

      Hi,


      What version of windows?


      How are you casting, chrome etc?


      What is the make and model of your TV.


      Do you have a Chromcast HDMI dongle or similar to try as an alternative?


       


       


       


       

      • Jun 3
    • Jim Hudson
      Dana Herring

      When you select the cast desktop option, the whole computer properties/software is being mirrored. You might have some software running in the computer that compromise the compatibility of the audio which is not compatible with the Chrome browser.


      Try this:



      • On the address bar, type: chrome://flags/

      • Search for: Mirroring Services

      • Set to Disable

      • Relaunch the Chrome browser.

      • Reboot Computer.


      Btw, can you suggest some laptops that would be good for streaming and playing games? Do you have any experience with gaming laptops? 

      • Jun 5
  • 2020-05-29

    Hello  i have  a problem  when i stream or make Records   then i  have  the music or  game sound bad sound.  

    It sounds like you have water in your ear, some of it bleeding, and you can also get it from your default settings. Can someone help me. Here I have the link to an example where you can hear it enormously. here is the link to my video https://www.twitch.tv/videos/635202594

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    0 61
    • Björn egal
      Nic Jones

      Hi @derbaerliner 
      Sorry for the delay in contacting you. 
      Did you manage to resolve your issues? 
      I just tried to access your link and got an error saying the content has been removed. 

      • Jun 3
    • Björn egal
      Björn egal

      Here   i make some pics 


      I have  2 Stream  setup 


      GoXLR with USB on Stream PC  at creative Labs ZXR 


      and onboard Sound Stream PC


      ----------------------------------------------------------------------


      your defaults setting make the same 


       


       

      sound.jpg
      • Jun 4
    • Björn egal
      Björn egal one more thing i connected my headset audio out to the goxlr headset sound was ok. so it can only be due to the stream or or obs
      • Jun 4
  • 2020-05-27

    So this is a full list of the equiptment im using

    Xbox one x
    Behringer x1222 USB Mixing Desk with XLR Condenser Mic
    The mixer is plugged into my PC and Xbox
    I stream my xbox gameplay using obs and he xbox pc app (NO CAPTURE CARD)
    I have a Microsoft usb splitter in my controller to split the mic and sound

    When I stream i set up the xbox and the app to party >Speakers and Headset

    When streaming the stream picks upmy mic and same sound but doesnt hear anyone else in the party

    Please help

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    0 45
    • mike115
      Nic Jones

      Hi @mike115 
      sorry for the delay in contacting you.
      Did you manage to get your rig working? 

      Personally what I would do is have your Mic in Channel 1 on your xenyx and then try to get your hands on a TRRS to Dual TRS splitter cable (similar to this https://www.amazon.co.uk/CablesOnline-4-Position-3-Position-Splitter-IP-AY12C/dp/B00N03ZYUU)

      With the above splitter, connect the TRRS section to your Pads mic port, and then the headphone side to one of the line inputs. This will then allow you to have your chat mic, party chat, and game audio sent via USB to your broadcast PC.
      Finally connect the mic side of the splitter to one of the Aux outputs on the console. What you can now do is build a separate mix of what is being sent back to the party. 

      Does the above make sense? 
      If not please let me know and I can try to elaborate. 

      • Jun 3
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