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305,335 members
189,617 posts
  • Vistor_jose
    Contributor - Level 1
    2020-05-18
    I need the firmware of my ditto pedal mic looper. By mistake, I loaded the firmware of the ditto looper (no mic). And can't finde the update of the ditto mic looper
    0 78
  • michaelmacareno
    Contributor - Level 1
    2020-05-17

    Can I save a recording onto my laptop from my ditto loope .  The first ditto peda. 

    0 67
  • ajeiras
    Contributor - Level 1
    2020-05-17

    Hi Guys, I have one D-TWO and after some minuts it freeze, and I need to turn off and turn on to work again for some more minuts. What can be the problem?

    I´m already have check the power supllay and I have the voltages are correct .

     

    Best Regards

     

    José Cardoso Portugal

    read more...
    0 66
  • CadeColeman
    Contributor - Level 1
    2020-05-12

    I can not use the xlive on the x32. It keeps saying i need to make a session but i do not know how. 

    0 66
    • CadeColeman
      RexBeckett

      Hello @CadeColeman , welcome to the community.


       


      First check the firmware versions of the console and X-Live card. These are shown on the Setup -> Global page. The X-Live firmware should be A12. The console firmware could be V3.09 - V3.12 or V4.02.


       


      The cards should by SDHC Class 10 types with a maximum size of 32GB. Make sure that you format the SD cards using the built-in tool: Setup -> Card -> Utility -> Encoder 1.

      • May 12, 2020
  • OZ6YM
    Contributor - Level 1
    2020-05-11

    Hello!!
    I have a ADA8000 with a broken NET-transformator.
    The primary winding is DEAD.
    To find a new or make a new??
    I need DATA for the secundary AC-Voltage/current, or a servicemanual.

    Please HELP!!! Send to [email protected]
    Thanks... OZ6YM...

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    0 123
    • OZ6YM
      NicJonesMT

      Hi @OZ6YM 
      Unfortunately we do not provide any schematics or service documents for our products. This is because we do not support or assist with self service repairs. 

      What I would recommend doing is opening a Tech support ticket (Hit Support above) and the tech team can then advise you further on how to have this repaired by an approved service centre. 

      • May 11, 2020
  • JohnnyO
    Contributor - Level 2
    2020-05-10

    Hi everyone. Anyone know where or if it's even possible to purchase blank TC Electronic Smorgasbord of Tone series pedal enclosures and knobs? Looking to complete a project for personal use that would match the 4 TC pedals already being used. Thank you!

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    0 104
    • JohnnyO
      NicJonesMT

      Hey @JohnnyO 
      If you open a parts request above (Hit Support) then someone from our parts team can advise further. 
      As far as I am aware you should be able to get some Pot covers but in terms of the physical cases/enclosures I dont think that these will be available. 
      Again the best option is to open a spares ticket and they can then advise you further. 

      • May 11, 2020
  • rojocinco
    Contributor - Level 1
    2020-05-10

    Hi, I have to change the lights of two vumeters on my TUBE ULTRAGAIN T1953, the needles run well , but the two backlights of the two warmth needles don´t turn on, I don´t know I f I have to change all this vumeters, only the leds or any type of lights , or if the problem could come from any power suply for these two vumeters. Is only estetic , but I wanto to fix it to sell the unit. I´m not talking about the tube backlights , I´m talking about the vumeters. I show them in a photo:

    IMG_8173.JPG
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    0 304
    • rojocinco
      NicJonesMT

      Thanks for getting in touch @rojocinco 

      I would recommend opening a Technical support ticket above (Just hit Support) and someone on the tech team will be able to advise you further. 
      Just to make you aware, we do not provide any information or assistance for self service repairs and are not liable for any damage or injury that may occur as a result. We always recommend sending your product to an approved service centre for any repairs. 

      • May 11, 2020
  • klassik80
    Contributor - Level 2
    2020-05-06

    Hello, do anyone know where I can get parts for Lab Gruppen fp10000q (right side dust filter & grill cover) ?

     

    0 106
    • klassik80
      AlexLane

      Hi @klassik80 ,


       


      You should be able to purchase these from us, please put in a support ticket using the button at the top of the page and contact our parts team.

      • May 5, 2020
    • klassik80
      klassik80

      Hi, Alex. thank for the reply. I've submitted a support ticket, but no reply. I also contacted the parts companies here in the US but they are requesting a part(s) number, which I don't see before they can help.  I only have the model and serical numbers. Any help is much appreciated!

      • May 6, 2020
    • klassik80
      AlexLane

      Hi @klassik80 ,


       


      With the whole Covid-19 situation I would expect a bit of a delay on the team getting back to you, if it's been more than 3 days or so please pop me a message and I can chase up the case number. 


       


      FYI, please tag me with the @ key when replying so I get a notification of the post, otherwise I might miss it!

      I will send you a PM with what I think the part number is, might help your enquirery with the service centers.

      • May 6, 2020
    • klassik80
      klassik80

      @AlexLane  Hi, hope all is well with you. No luck, I sent several email to the US websites inquiring about the parts and no reply. And Im still waiting for a answer to the care ticket. 


      Thank you


      Austin

      • May 11, 2020
  • Invers
    Contributor - Level 1
    2020-05-01

    Hi community, are there spare parts available for the Behringer MS40? I overloaded the speakers and one seems to be broken. Thanks 

    20200501_223115.jpg
    0 263
  • tdobson99
    Contributor - Level 1
    2020-04-29

    Do you manufacture a version of the TA 312S that does not have the on/off switch?

    0 135
    • tdobson99
      DavidKnighton

      Hello @tdobson99 ,


      David Knighton here with Music Tribe support.  Currently, at the time of writing this response, there is no alternative model for the TA312S that does not feature a switch.  A few suggestions though.  If you take some black tape, you can tape over the switch in the ON position so that users and presenters don't make use of it.  If you were savvy with a soldering iron, you might be able to bypass the switch altogether, or even super glue it in the ON position, however doing so will likely void the product warranty.


       


      Does this reponse answer your question?  If so, please provide kudos and mark the reponse as a solutions so that other community members may rely on this information.

      • April 30, 2020
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