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269,834 members
149,584 posts
  • New
    dct170
    Newcomer - Level 1
    2022-01-24

    Cant seem to resolve this issue:

     

    Tube Life Monitoring System - Red LED lights always flashing.  Replaced the old power and preamp tubes with new JJs.  Same issue LED lights continue to flash.

     

    Has anyone had this same issue?  If solved please share.

     

    Dave T

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    0 7
    • dct170
      Nigel67 Hi dct170. Please send a ticket to our Service Team and they will be able to advise you with regards to what is causing your issue. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Tue at 11:01 PM
  • New
    JeffSepeta
    Contributor - Level 2
    2022-01-23

    The MIDI 2.0 spec has finally been approved, so I'm encouraging all the vendors of the hardware and software I use to consider adding MIDI 2.0 support this year. It's backwards-compatible with the existing MIDI spec for note-on, note-off, and SysEx, but it adds support for many more values than 0-127 so we can finally have standard MIDI control for smooth faders and knobs. As several of my Behringer synthesizers support flash ROM updates, I'm hoping this is something we can see happen in 2022. There's 6 months until summer NAMM - let's get on it!

    https://www.midi.org/specifications/midi-2-0-specifications

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    0 0
  • New
    Whodunit
    Newcomer - Level 1
    2022-01-20

    Hi guys, 

    Just got used a TC Electronic - Nova Drive.

    I really like a couple of the setting the previous owner has programmed.

    How can I see the parameters so I can recreate and archive the settings, before I strat tweeking?

     

    Thanks Mike

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    0 10
  • New
    les297
    Newcomer - Level 1
    2022-01-19

    I cant figure out how to rout an xlr input to the the right and left xlr output. Need technical support.

    0 2
    • les297
      Nigel67 Hi les297. As default, an analogue input is routed to the Main L and R, and in turn the Main L and R are defaulted to the Main L and R output XLRs on the rear of the mixer (OP XLRs 7 and 8). I would therefore Initialise Settings - Mixer which will set everything to default. Plug a cd player, microphone, etc into input XLR1, turn up the gain to you can see metering. Push the input fader up, push the master fader up and you should see metering on the main L and R outputs. You will also get Main L, R audio from the XLR 7 and 8 outputs. You can also find videos on the internet showing you how to set up an X32 Rack. Many thanks
      • Jan 20
  • New
    Mikey333
    Newcomer - Level 1
    2022-01-18

    A couple years ago I called TC Helicon for help setting up my Play Acoustic, a fine unit, but a real bear to set up. They helped a lot getting my rig running.
    Today I return to TC Helicon for help and see four people with headset Phone microphones/earpieces at the top of the page BUT NOT ONE SINGLE PHONE NUMBER FOR ANYONE TO CALL, as I did last time.
    Does this mean we are now only helping each other on a forum? No more live chat with a tech there? Is this a cost-cutting move?
    I'm now really doubting TC Helicon's sincerity at helping its customers.

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    1 10
    • Mikey333
      Nigel67 Hi Mikey333. I am sorry, but there is no telephone support at the present time. You can however contact our Technical Support Team through our Care Portal ticketing system, where they will help you through any questions that you have. To contact the Tech Team, please click on the Support tab at the top of the page. In the new page that opens, scroll down and click on the Technical Support tab. Fill out the ticket and a colleague will come back to you with an answer. Many thanks
      • Jan 18
  • New
    Mikey333
    Newcomer - Level 1
    2022-01-18

    How is it possible my Play Acoustic vocal AND guitar are mixed together on the VOCAL output? Is there a setting I need to undo?
    I have seperate inputs to both vocal and guitar - plus seperate outputs for both to my PA. Yet when I shut off the guitar I still clearly hear it in the vocal channel.
    I'm trying to add a new Fender Smolder pedal to my pedalboard and finding, though tat pedal works fine straight into an amp or my PA, it is NOT working fine (half strength) when put before the Play Acoustic or after it!
    I'm about to give up and pull my guiter entirely from my Play Acoustic and just use it for vocals.

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    0 5
  • New
    sachin1
    Newcomer - Level 1
    2022-01-18

    With settings Tweed and Clean there is no noise...but swtching to BRIT or Calif using hi gain gives conitnous strong Hum/Rustle noise... While changing in MOD switch click /clip sound comes from speaker...kindly suggest a solution...

    0 6
  • New
    ldc666
    Newcomer - Level 1
    2022-01-18

     I have just wrongly upgraded it mannually via a syx file for Voicelive Play, the blue one, downloaded on the official website. Then, it led to a certain situation that Voice Support2 considered it as blue one, not the white one any more. The preset pack was thought to be changed and yet the original functions such as those for guitar or something else were totally lost. I have searched for the right and original GTX firmware but could not find any. Please help me and send me a right firmware to renew it as a true GTX. My email is [email protected] THX!!!

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    0 1
    • ldc666
      ldc666 Much need to go back to be the white gtx again. Much thx for all of your immediate help.
      • Jan 18
    • ldc666
      ldc666 CAS-523018-K3W8D9
      • Jan 18
  • New
    B5215
    Newcomer - Level 1
    2022-01-17

    I have a Morningstar MC3 plus BluGuitar mercury and a plethora figured out the BluGuitar ok but cannot seem to get the plethora to work. Just want to switch boards. Played around and can make it switch with the 3 BluGuitar setting I have but it's switching the wrong boards? How do I for example say when I press button A on the MC3 I want board number 22 and button B I want board 11 for example. I thought about moving the boards to the slots I seem to be able to switch but don't think you can move the boards around. I think just to control Boards is a pc change and should be easy? Don't need to control the individual pedals as I guess if they are on when I return to the board it will still be on.  Please help I have spend 2 weeks off and on and getting nowhere.

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    0 6
  • New
    Kennydagardener
    Newcomer - Level 1
    2022-01-16

    I have a Kurzweil sp88x and a Surface 7 (fully docked). What more hardware / software do I need to get started with Midi?

    0 4
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