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182,483 posts
  • New
    Newcomer - Level 1

    Hello, I use the UMC204. 

    I use a bass with a link on the computer. I can hear the bass on the phone and on the main ouput but not on the playback output (small speaker bose).

    On the phone and the main output I hear everything : bass, computer

    On the playback output I have only the sound of the computer.

    I use the driver output 1-2 on windows 10.

    I capture also the midi piano on the computer. It's a real nice appliance.

    Thank you for your help


    0 10
    • jeanBiron
      NicJonesMT Hi Jean. Please be aware that the RCA Playback outputs on the back of the UMC will only playback the USB input from your computer. It will not give you any of the direct input from your Bass and will also bypass the main output pot so needs to be controlled from your computer.
      What I would recommend is connecting your speakers to the Main outputs (Not RCA) and set the Mix pot to 12 o'Clock. This way you will hear your direct input and USB audio.
      • Jul 27
    • jeanBiron

      Thank you for the reply.

      • Aug 1
  • New
    Newcomer - Level 1

    Hello to all.

    I am trying to connect a "M-Vave Chocolate" midi footswitch to Ableton Live.  In the "Link Tempo Midi" window of Ableton, there are lots of options to choose from, and I do not know what to do.....!

    Could anyone help please?

    For ease, I attach a picture of the M-Vave Chocolate" footswitch, and a picture of the "Link Tempo Midi" window on Ableton.

    Thank you for your assistance with this issue.



    0 30
    • Michel2000
      NicJonesMT Hi there.
      This is the wrong forum for the M-Vave Chocolate.
      For assistance with this product and Ableton you would need to contact the manufacturer of this product or Ableton directly.
      • Jul 27
  • New
    Newcomer - Level 1

    I've recently started using a Beat Buddy midi sync with my VLX3 on stage.  I've followed what instructions I've been able to find relating to midi sync and looping in Quantized.  75% of the time it's pretty seemless and works very well.  I utiize a switch 6 pedal on stage and have the first three buttons mapped to LRecPlay, LStopErase, and Erase all; buttons 4-6 are guitar related.  

    When the looping function seems to have a hiccup; I've noticed the display screen flashes Q Rec A; then REC A.  This causes an issue with the timing of the loop.  I can't find anywhere what Q Rec A means.  It seems to put a short pause in the beginning of the loop, which throws the timing of the loop completely off.  Any help is much appreciated.  


    0 5
  • New
    Newcomer - Level 1

    Hi Tribe,

    There is a [shift] and fine tune of control macros in daws that have an inability to be saved internally
    via automation recording, that can be of great use in the module hardware environment

    Hardware modules using ethernet based software control in a DAW, to fine tune presets that can be saved in the module via cv,
    which when saved and re-selected in the module, will tweek all of the control sources (KNOBS) into place, so that the
    preset would not be lost,

    this presents a great oppertuninity to be able to find presets that where unable to be found via commen practice.

    it does however presetnt a problem, these presets can only be static so thats the limitation.

    finding a way for the internal software to recieve the cv recordigs of the control and implimenting it
    via the software as the static starting point creating a lock that can be adjusted may be the solution.

    hence no need for elaborate screens in the module just a small screen of insight.

    1 3
    • Gravitymike
      Gravitymike missing one of these understandings and holding something back is an example of bad business practice
      • Jul 10
    • Gravitymike
      Gravitymike harnessing that kind of fixed emission and collecting it, and slapping it over people like its some kind of sport, i find all so common so often in many ways shapes and forms, it also comes with a free muzzle, and at time a dead brain, now it's my mental illness and im being whipped through services compiling with bad practices whilst also making cash.
      • Jul 10
      • Hardware Modules And Synths Using Ethernet Software Control
        Gravitymike personally robbed everyday, is existence employment. nope only existing when ?
        • Jul 10
  • New
    Contributor - Level 2

    I'm looking at buying a guitar amp with an effects loop that does not have any controls to adjust send or return signal levels and sends the output signal at "line" levels rather than "instrument" levels. Intended for rack effects rather than guitar pedals.

    Will the X5 take a hot "line" level signal without clipping in the A/D/A conversion processes? 

    0 6
  • New
    Newcomer - Level 2

    Sent my speaker in for repair Agust 2021 and been trying to reach out to them via phone and email but no response, Its cowardly unprofessional

    0 17
    • vahidtaba
      ChrisEdwards1 Hi vahibtaba, I'm sorry to see you have had no response on your case. I will go ahead and escalate this to the correct team for you.
      • Jul 7
  • New
    Newcomer - Level 1

    Hi, my umc22 has stopped working. I've reset and reinstalled drivers but instrument channel doesn't work at all. Umc is now showing as a USB microphone input. I believe this relates to the last Windows 10 updates, any ideas? 

    0 11
  • New
    Newcomer - Level 1

    Hi everyone,

    i just bought a factory new Deepmind 12  and I am super satisfied with the sound and everything works fine using headphones.

    Yet, when plugging the audio out into either

    1) My Guitar Amp / Bluetooth Speaker (PositiveGrid Spark, original 19V switching-power-supply) both
    1-a) aux input
    1-b) Guitar input

    2) My trusty 90'es JVC Stereo System

    3) an USB-Soundcard (on a laptop with Charger plugged in)

    ... and even more mains-powered devices of all sorts, with Euro and with Schuko style plugs (I live in Germany) into the wall, in different wall outlets in my flat, even one pulling the fuse for every other room/appliance. In any of the cases

    I get a high-pitched, sometimes slightly pitch shifting, often periodically pulsing whine.

    I used several audio cables and adapters without any success of fighting this noise.

    The problem seems quite similar to

    Yet there are some differences: The noise occurs even when the unit is turned off! When I unplug the power cable there is a mains humming instead of the noise. The noise seems to peak at 1,94 kHz. (see attached screenshot from a phone app and phone recording)

    Depending on the used output jack, audio device and (and its input jack), the noise is either quite subtle or even louder than the instrument on half volume. In any case it is never fully gone.

    It has no correlation with anything on the device (fan speed, wheel LEDs, VCA and its noise floor, ...) - as said it is even present when the Power swithch is on 0.

    Now for the stranger part:

    When taking the screenshot I noticed that the activity on my phone chipset (or display/display driver) altered the noise quite audible. The screenshot below shows this effect (of a previous screenshot) right in the middle of the spectrum flow.

    So the whine seems to be picking up EM interference maybe because some kins of shielding? grounding? does not work propperly. I am no electronics person, so this might all be the wrong conclusions.... I have never experienced something like that with other audio equipment (e.g. Behringer Crave). I had also done a full calibration but the problem persists.

    Another fun fact that puzzles me: The moment I pull the charger out of my Notebook (to which the USB soundcard is connected), the audio level coming from the deepmind drops drastically. What is going on there?

    Does anyone have any idea? Am I doing something terribly wrong? Or is it a case straight for returning the device?


    0 11
    • evilefi
      NicJonesMT Hi there. Can you please click support at the top of the page and submit a tech support ticket.
      • Jul 5
  • New
    Newcomer - Level 1

    I recently got a new iPad. Loaded TonePrint app. And the app does not recognize any of your user made TonePrints. 

    what can I do to get this to recognize the TonePrints so I can edit them?

    thanks in advance.


    0 11
    • rdenker
      ChrisEdwards1 Hi rdenker, If you have previously created your custom TonePrints via the editor on another device than what youare experiencing is correct. The TonePrint editor is not capable of transferring/recognizing custom TonePrints that have been made on another device.

      For example if I made a custom TonePrint on my iPhone stored it into the Plethora and then connected the Plethora to my PC I would not be able to recall that TonePrint.
      At this moment in time the only way around this would be to create multiple versions of your custom TonePrint across all devices.

      Being able to recall custom TonePrints on multiple devices is a feature request already on the Dev teams list and they are looking into this, however, I cannot confirm if or when this will be implemented.
      • Jun 29
  • New
    Newcomer - Level 1

    Hi , I can't get the internal Metronome to work with the Backingtrack .

    It is possibile ? Or it only works with the Looper ?

    I've seen in the User manual this :

    Under Output setting :Backing Track setting With the Backing Track setting, Backing Tracks are routed to the guitar outs. If both outputs are connected, the signal is in stereo. If one is connected, the signal is summed to mono. This mode allows you to have a two-component Backing Track where “the click” is sent to one ¼” output and “the track” to the other. These signals can then be independently routed wherever you Setup VL3X – Reference manual (updated 2015-10-20) 161 wish. Usually, you will have “the track” go to the front-of-house mixer and “the click” to a stage/ monitor mix (or the drummer). If you’re listening to Backing Tracks over your headphones, you’ll hear hear the split tracks as described here, with “the click” on one side and “the track” in the other. 

    Thanks for the Answer

    0 38
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