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  • New
    Armandovh
    Contributor - Level 1
    2022-09-17
    MUSIC Tribe Care] Behringer - RMA: 376933  - CAS-157554-W9Y7D6 - CRM:01337000009... | DJ and Production

    I am waiting for the answer about the guarantee of my equipment, it has been a damaged lemon from the beginning, I sent it to the guarantee and after a long time it arrived the same.

      I need your help my email is [email protected]

    I hope your help. Armando Velázquez

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    • Armandovh
      NicJonesMT Hi Armando. I have forwarded this message on to our service team and asked if they can reach out to you and advise you further.
      • Sep 22
  • New
    CarstenBürgel
    Contributor - Level 2
    2022-09-05
    Windows 11: After install Voicelive Software says that there is no internet conn... | DJ and Production

    Hello

    After installing the Voicelive Software 2 on my Minix Mini PC with Windows 11, and starting it up, it says:
    There is no internet connection...

    After that it closes by itself. It is repeatable.


    Of course there is an internet connection. 

    I am using an Voicelive 3 Extreme and I would like to backup it an all my user settings!
    Otherwise everything is lost, if there is a problem with the Voicelive 3 Extreme.

    Where is the fault?

    Thank you.

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    • 6 Replies
      Oldest
    • CarstenBürgel
      CarstenBürgel Wow, that many people around here? :(
      • Sep 5
    • CarstenBürgel
      NicJonesMT Hi Carsten.
      Our Development team are aware of this issue with Voicesupport 2 and are currently in the process of resolving this. Unfortunately we cannot give a timescale of how long this will take.
      • Sep 8
    • CarstenBürgel
      Reneduisburg Das ist nicht gut,ich komme hier nicht weiter wenn der Server nicht funktioniert
      • Sep 9
    • CarstenBürgel
      Reneduisburg Wenn das Montag immer noch nicht klappt gebe ich die Kiste wieder zurück, so macht das kein Spaß
      • Sep 9
    • CarstenBürgel
      CarstenBürgel

      Hello Nic.
      For me it is a bad solution that the start of the software is made mandatory dependent on a connection to the TC Helicon server.
      We should be able to start the software and at least without a connection to the server, save and write back your settings and setups.
      And in case we would need a connection to the server for something specific, it should be possible to connect the software to the TC Helicon server, but in no case before, and certainly not artificially forced when starting the software!

      Please pass this wish over to your Support. Thanx.
      • Sep 9
    • View later comments
  • New
    Scootierabbit63
    Newcomer - Level 2
    2022-09-01
    Turbosound ip200 repair | DJ and Production

    I have a Turbosound ip2000 that I have been using for the last six years in my shows and recently it stopped working. I have taken it to a repair place in my area, but nobody seems to be able to work on it. Can someone direct me to a repair shop that can fix it? I live in Raleigh NC. Thanks!

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    • Scootierabbit63
      Nigel67 Hi Scootierabbit63. If you are the first owner, then the ip2000 may still be under warranty. Unfortunately, if the repair centre that you took it to has opened the speaker and tried to repair it, then the warranty will be voided. To find the Authorised Turbosound Repair Centre closest to you, please go to this link (https://www.turbosound.com/buy.html?type=POS) and choose one in the Country which you reside. If there isn't one, please contact our Super Partner for the Country in which you reside (https://www.turbosound.com/buy.html?type=STORE). If the repair shop that you took the speaker to didn't work on it, then please open a Technical Support ticket and we will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Please include a copy of your proof of purchase (invoice), a return shipping address and a contact number. Many thanks
      • Sep 5
  • New
    byronjazz
    Newcomer - Level 1
    2022-08-18
    TC-Helicon, Voicelive Play | DJ and Production

    I purchased this unit and my control knob just stop working. So I can't make any adjustments on my unit to anything.

    Can someone in this world help ME?

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  • New
    Dukegwary1284
    Newcomer - Level 1
    2022-07-31
    problem with Midas stage box. the mute all automatically goes off and on my DL32... | DJ and Production

    problem with Midas stage box. the mute all automatically goes off and on my DL32. Please how do I fix this

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    • 2 Replies
      Oldest
    • Dukegwary1284
      Nigel67 Hi Dukegwary1284. The Mute All button will automatically switch off as soon as the DL32 syncs with the Mixer. The only way to Mute all the inputs is to press the Mute All button again. The QSG advises that MUTE ALL button mutes all inputs for safely connecting and disconnecting cables while the PA system is still on. Keep the button depressed while patching cables on XLR inputs 1-32. The button’s red light will turn off shortly after releasing it, indicating that the inputs are now active again. https://mediadl.musictribe.com/media/PLM/data/docs/P0BMD/QSG_MI_P0BMD_DL32_WW.pdf If the Mute LED is switching on and off without someone pressing it, then this is indicating a bad connection between the DL32 and the console. Try a different CAT5E STP cable (which from the picture your cable isn't and could be causing an issue), try plugging into the AES50 B port on the console and if that doesn't work, I would advise sending in a Tech Support ticket and we will be able to help your further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
      • Aug 1
    • Dukegwary1284
      Dukegwary1284 Ok thanks. Will try
      • Aug 1
  • New
    Dixiedean
    Newcomer - Level 1
    2022-07-25
    Ditto mike looper problem | DJ and Production

    Hello everyone..

    Im in desperate need of help.. i have the ditto mike looper which has a fault.

    The pedal itself works fine if the switches on the box itself are used by foot/ hand... when i use my mp75 mic it will not operate the looper at all.  It is ( not )  the mic or the lead as i have plugged them into my friends identical ditto looper and they work fine..  i have also done the sequences of pressing the switches when powering up or in the other reverse way but still nothing..

    If anyone can help i will be very  grearfull.

    Thanks ..

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      Oldest
    • Dixiedean
      NicJonesMT Hi DixieDean.
      Please click support at the top of the page and submit a technical support ticket.
      • Jul 27
  • New
    Michel2000
    Newcomer - Level 1
    2022-07-21
    Connecting a "M-Vave Chocolate" midi footswitch to the Ableton Live software. | DJ and Production

    Hello to all.

    I am trying to connect a "M-Vave Chocolate" midi footswitch to Ableton Live.  In the "Link Tempo Midi" window of Ableton, there are lots of options to choose from, and I do not know what to do.....!

    Could anyone help please?

    For ease, I attach a picture of the M-Vave Chocolate" footswitch, and a picture of the "Link Tempo Midi" window on Ableton.

    Thank you for your assistance with this issue.

    Best.

    Michel2000

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    • 1 Replies
      Oldest
    • Michel2000
      NicJonesMT Hi there.
      This is the wrong forum for the M-Vave Chocolate.
      For assistance with this product and Ableton you would need to contact the manufacturer of this product or Ableton directly.
      • Jul 27
  • New
    OhneJ
    Newcomer - Level 1
    2022-07-18
    Looper issue with VL3X and Switch 6; Beat Buddy | DJ and Production

    I've recently started using a Beat Buddy midi sync with my VLX3 on stage.  I've followed what instructions I've been able to find relating to midi sync and looping in Quantized.  75% of the time it's pretty seemless and works very well.  I utiize a switch 6 pedal on stage and have the first three buttons mapped to LRecPlay, LStopErase, and Erase all; buttons 4-6 are guitar related.  

    When the looping function seems to have a hiccup; I've noticed the display screen flashes Q Rec A; then REC A.  This causes an issue with the timing of the loop.  I can't find anywhere what Q Rec A means.  It seems to put a short pause in the beginning of the loop, which throws the timing of the loop completely off.  Any help is much appreciated.  

    Jon

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  • New
    vahidtaba
    Newcomer - Level 2
    2022-07-08
    No Response CAS-478841-W7D3M6 - CRM:0048700001440 | DJ and Production

    Sent my speaker in for repair Agust 2021 and been trying to reach out to them via phone and email but no response, Its cowardly unprofessional

    0 17
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    • 1 Replies
      Oldest
    • vahidtaba
      ChrisEdwards1 Hi vahibtaba, I'm sorry to see you have had no response on your case. I will go ahead and escalate this to the correct team for you.
      • Jul 7
  • New
    Maestro108
    Newcomer - Level 1
    2022-06-17
    Finding Support Ticket Help | DJ and Production

    I am newly registered on the site. Can someone PLEASE help me find where my Tech support ticket number is in this labyrinth??

      Or tell me why my X Touch One is stuck in UP mode even after succesfully installing the 1.10 firware???

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    • 1 Replies
      Oldest
    • Maestro108
      Nigel67 Hi Maestro108. When you submitted your ticket you should have received an automated response with your ticket number. Please check your Spam and Junk folders.
      • Jun 18
      • Finding Support Ticket Help
        Nigel67 I have seen your case in a colleagues queue. Looks like you have been trying to send a video through. I will ask a colleague to pick it up as he is not back in now until Wednesday.
        • Jun 18
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