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215,309 members
88,416 posts
  • New
    alenramos
    Newcomer - Level 2
    2021-02-26

    Hello, i have a problem from factory with my umc22. I created a ticket for warranty but no response at all for now. I wanted to know how was your experience with behringer costumer service and technical support cause mine was really bad. i don't live in the USA but I bought the usb interface in an authorized reseller and i talked to them and their willing to help me with my case and even contact Behringer themselves. I'm talking about not only my passion here, but my job and my only income at this moment. I can't work with a faulty interface that's been like that since using it for the first time. I tested it with other computers and the problems persist. Do you know if Behringer will be willing to help me with this? Cause i need a new one which actually works from the moment i get it. The warranty for my product is supposed to be of 3 years, so i'm covered. I never touched it, opened it, nothing. It didn't even drop down or got hit once since i got it, never. But the noise, the crackling with the volume knob and the fact that sometimes I have to reconnect it for it to actually turn on is driving me crazy. And don't let me start with the driver topic. Asio4All for me at least is not good, but it's the only option they give, it's crazy they don't give their costumers proper dedicated drivers. So that's it, this problem is bothering me for a long time and Behringer doesn't help at all at least till now. Please, tell me your experiences with the costumer service so I know if there's a chance of getting the unit replaced. Thank you and have a nice day y'all! 

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    0 3
    • alenramos
      Joeljohn1992 hello alen, i hav not contacted behringer customer service nor technical team as i use headphone amp and patchbay from behringer. however the noise that comes while turning the pre amp knob is common in starting range audio interfaces.i have a native instrument komplete audio 6 and that too bring up the crackling noise however it does not remain once pre amp is fixed to a particular level . UAD,RME have really good pre amps that is by far the best i have experienced.also asio4all is universal driver from windows and all driver compatible with windows are being connected through Asio4All drivers.
      • 3 hours ago
    • alenramos
      alenramos Thanks for the reply, Joel. The problem is i didn’t spend money on a device for it to have noise problems even if it is of a low range price. And the thing about not turning on sometime when i connect it to USB 2.0 as it’s stated by Behringer is not acceptable. I hope Behringer gives me a solution or i’ll have to take more actions. Thanks for the reply and have a nice day!
      • 3 hours ago
  • New
    mikedominico212
    Newcomer - Level 1
    2021-02-26

    I've got a TC Electronics Finalizer Express that I'm looking to have the knobs replaced with stepped potentiometers... any suggestions on who might do that? Thanks in advance.

    0 3
  • New
    RobertoTallerico
    Newcomer - Level 1
    2021-02-16

    HI,

    I HAVE HAD PROBLEMS TO CONNECT MY MIXER DJX700 TO THE AUDIO INTERFACE UCA 222.

    THE MUSIC COME OUT FROM JUST ONE CHANNEL.

    CAN YOU HELP ME?

    0 11
    • RobertoTallerico
      RexBeckett Hi Roberto, is your problem during playback from a PC or recording to it? Which operating system is running on your PC?
      • Feb 16
    • RobertoTallerico
      RobertoTallerico Hi Rex, the problem is during the playback from a mac using Traktor
      • Feb 16
    • RobertoTallerico
      RexBeckett Do you hear both sides if you use headphones on the UCA222? Have you tried connecting the UCA222 outputs to monitor speakers or anything else?
      • Feb 16
    • RobertoTallerico
      RobertoTallerico I cannot share pic
      • Feb 17
    • RobertoTallerico
      RobertoTallerico i connected output and input to line
      • Feb 17
  • New
    Fran63
    Newcomer - Level 1
    2021-01-31
    I have bought the UMC404HD audio interface, I have cubase elements 11, I have installed the drivers as the instruction manual says in windows 10, I have the control panel in version 4.59.0 and when I play a project, a clipping sounds every bit time, does anyone know how I can fix it? With the generic asio it did not happen to me and with the ultranova either, which is the keyboard that I have connected.
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    0 4
    • Fran63
      RexBeckett Hi Fran63, try increasing the size of the ASIO buffers. You should be able to do this through Cubase's device options.
      • Jan 31
      • clipping on umc404hd
        Fran63 Thanks for your response RexBeckett. Finally it seems that the problem has been solved. I had it connected to a usb 3.0 cable and I suppose it gave more power than necessary to the connection, because changing it to another with a 2.0 socket solved it.
        • 1
        • ·
        • Feb 1
      • clipping on umc404hd
        RexBeckett I'm glad that you found a solution. USB 3.0 is supposed to support USB 2.0 devices but it is known for causing problems with audio interfaces.
        • 1
        • ·
        • Feb 1
  • New
    Blackisdark
    Newcomer - Level 1
    2021-01-27

    Good morning all ,

    i have another question as you can see im a real novice to music production , but i really like it , i was wonder if i have a td3 sr , a korg volca kick , behringer umc 204 hd  , and m-audio axiomair 32 , i try to set it up on ableton , or any daw , my problem is i can't control the sound of my 2 toy from my daw , do you think i should get a beginner mixer  where i can use them to make my jam , if yes how to plug ( a draft of it could help) as i don't really know nothing , and i don't have amp etc just a subwoofer .

     

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    0 5
    • Blackisdark
      john0121 You can find a lot of good entry level mixers in the Xenyx range on the website all with quick start guides showing setup and connections. Whatever you connect to the Xenyx can be recorded to your computer via the USB interface, it's worth noting that the interface records a stereo copy of the Main Mix signal. You can use your UMC204 in the same way you just won't have any mixer controls. If you need help setting this up then please fill out the tech support form via the Support button at the top of the page and a member of the team can advise.
      • Feb 1
  • New
    MellMurda
    Newcomer - Level 1
    2021-01-19

    When i power up the mixer, the led lights flash on & off. Is there a solution to fix this at home or do i have to send it to the company?

    0 8
    • MellMurda
      DavidKnighton Hello Mell,
      Flashing lights on power up usually indicates a power related defect. Suggest clicking the SUPPORT link and submitting a SERVICE REQUEST.
      • Jan 19
  • New
    joolsefordays
    Newcomer - Level 1
    2021-01-19

    So it is responsive for the first few seconds and then the buttons stop responding but are still lit. Tried turning it off and on again.

    0 11
    • joolsefordays
      Nigel67 Hi, I would suggest trying a factory reset, then trying a software upgrade and if this doesn't work click on the support tab at the top of page and in the new page that opens scroll down to the Service tab and submit a ticket for repair. To reset the unit back to factory settings, press and hold the DOUBLE and HARDTUNE buttons while powering up.
      • Jan 18
  • New
    amberbell333
    Newcomer - Level 1
    2021-01-18

    I purchased the behringer xenius audio interface and it registers through my computer but not through my music program. I am using the usb and I have tried audio settings and it does not register for recording. Please help I really want this to work

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    0 24
    • amberbell333
      Nigel67 Hi Amberbell333. What OS and DAW are you running? If you can see the audio coming into your computer, then this is probably going to be a setting on your DAW.
      • Jan 17
  • New
    Tony88
    Newcomer - Level 1
    2021-01-17

    What is the correct Driver for the Q502USB mixer? I have windows 10 installed and my DAW is Tracktion Waveform or PreSonus

    Studio 5

    0 17
  • New
    Sorca8
    Newcomer - Level 1
    2021-01-15

    Hola,

    Acabo de comprar un X-Touch One, enciende correctamente, pero cuando lo conecto al pc mediante USB no funciona, no la reconoce, la version del Firmware es 1.04 y quiero actualizarla, pero, no lo reconoce el PC y no puedo hacer con ella absolutamente nada,

     

    Alguien ha tenido este problema? sabriais ayudarme? 

     

    Un saludo y gracias... 

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    0 15
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