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182,476 posts
  • New
    shibiwan
    Newcomer - Level 1
    2022-02-07

    I have my XR18 set up to connect to my PC via USB and it was working well. Today comes around and my PC does not seem to even detect the XR18 is plugged into the USB port. Tried it on two other laptops (one PC and one Mac) with the same results. The mixer itself is still working properly from the audio standpoint, even connects to the X-Touch (both are connected via Ethernet), just nothing USB-related works, so it no longer functions as a USB interface.

    Tried restarting both the PCs and the XR18 and still the same.

    Any ideas on fixing this or should I contact support/service for warranty work?

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    0 13
    • shibiwan
      Nigel67 Hi shibiwan. It does appear that your XR18 has developed a fault with its USB port. Your laptop didn't do an upgrade between being connected to the XR18? Is it a direct connection between the computers and XR18, you are not using a USB hub or USB converters? Have you tried another USB cable? The only other thing to suggest is a factory reset of the XR18 and see if the USB port starts working again. To do this, you need to locate the hole in the front panel in the access point logo. With the unit powered, push something through the hole and you will feel a click as a switch activates. Hold the switch in for 12 seconds and when you release, the unit will reset. You will then need to set the unit back up again and check the USB port. If this still fails to bring the USB back to life, then submit a Service ticket and a colleague will be able to advise on getting the XR18 repaired. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks.
      • Feb 6
    • shibiwan
      shibiwan The XR18 is directly connected, and I did the same thing when I tested with the other computers too. I did try several cables to make sure it wasn't the cable. My X-touch works with my computer so I tried to connect the XR18 through the USB hub ports on the X-touch with no success either.
      • Feb 7
    • shibiwan
      shibiwan I'm extremely disappointed by the response I recieved from the service team. I had contacted them after further troubleshooting (tried the factory reset) and was informed that my 6-month old XR18 was "no longer under warranty" even though I had promptly registered the product, and that I had to send the unit in and pay for the repairs.
      • Feb 7
      • XR18 - USB suddenly stopped working
        Nigel67 Hi Shibiwan. I have just checked your case regarding the warranty claim. The XR18 was purchased as a B-Stock, and our Warranty Terms and Conditions are that the warranty is non transferrable, it is for the first owner only. Amazon should have advised you of this when selling the item that there was no manufacturer warranty. I also apologise for the fact that the Service Team did not advise you of this reason thus causing your aggrievance. You need to contact Amazon and take up the warranty situation with them as I do not know what warranty they provide for B-stock units, and ask them to repair the XR18 for you.
        • Feb 7
  • New
    M1zterium
    Newcomer - Level 1
    2022-02-07

    Does anybody know when the drivers are coming out? Or should I downgrade to windows 10?

    0 20
  • New
    DomitianX
    Contributor - Level 2
    2022-02-06

    I'm trying to redo my home recoridng setup and use my X32/S32 as my interface for Logic and also be the sound output for my MacBook.

    I got the MacBook to be able to output iTunes and system sounds to the X32 using the Aux in remap Card 1-2 and selected Play.

    I have output 7 and 8 of my X32 Compact handling the main outputs to my monitors. 

    Now here is where I am trying to figure out how I would do the rest of my routing so I dont have to change things between when I am listneing to music and recording.

    I would like to be able to use all 32 channels of the S32 as the XLR inputs for Logic for recording my band and friends. 

    But that brings up some questions that I am just going to spitball here:

    1) Since Card 1/2 is remapped to channel 1/2 on the X32, would I be better using the headphone out of my MacBook Pro and map it to Aux 5/6 RCAs on the back of the X32 like I would using my phone for house music at a gig? That frees up channel 1/2 on the X32 for controlling 1/2 on the S32. Or is there a 3rd option I'm not thinking about? I dont like the idea of "losing" 8 channels because of the card inputs just to play L/R out of my Mac.

    2) Can I use output 15/16 on the X32 to output to my monitors while still using the S32 as the inout preamps for recording? Or do I need to use output 15/6 on the S32 instead? Can I mix them like that?

     

    Thanks!

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    0 14
  • New
    Tbear
    Newcomer - Level 1
    2022-02-06

    I have a Behringer XENYX 1002B 10-Input Mixer. I need to clean the controls, especially the sliders, using a plastic safe contact cleaner. Has anybody done this? Any tips?

    Thank you.

    0 14
  • New
    Marimba65
    Newcomer - Level 1
    2022-02-06

    Hello,

     

    I am using the XENYX X1204USB and I am very satisfied with it.

    Now I want to start recording on my computer and want to sing into the XENYX X1204USB and than recording this on my pc.

    Actually my pc does not recognized the XENYX X1204USB. I guess I need some software to activate the audio interface. Where can I find this software?

    I have connected already the pc with the XENYX X1204USB. In the direction from pc to XENYX X1204USB it works already. But not in the other direction. For excample when I want to record my singing on audacity.

    Any suggestions to this?

     

    thx

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    0 57
  • New
    TomGavranovic
    Contributor - Level 2
    2022-02-05

    Hi

    Please look in attachment picture ( routing instruments scheme)

    I have two problem:

    1. sound from Synthesizers can be heard on main speakers while sound card (XR18) is NOT connected to my computer (Ableton)

    2. Problem with humming noise (ground loop noise?)

    Main reasone why i have conneted synthesizers through Ableton is to record separate loops from each one and then send it to main mix in Logic Pro

    Please advise for better routing and for ground loop noise problem.

    Thank you in advance.

    Tom

     

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    0 8
  • New
    FagnertenHove
    Contributor - Level 2
    2022-02-01

    Hi, 

    The m32 Edit and Xair software can't find my m32 or xr18 while scanning the network. When I use the "manual ip" and "rescan" it finds the mixer immediatly. I also have mixing station software, it worked perfect, but since a month I can't get it to connect to my mixer, not even with the manual ip function. I tried it on 2 different routers with 2 different mixers (1 m32c and 1 xr18). What could be the problem? I have a macbook pro 2012, some weeks ago there was an update.

     

    Kind regards,

    Fagner

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    0 26
  • New
    AgusArum
    Newcomer - Level 1
    2022-01-31

    Hi Guys. 

    I want to get Behringer QX1002USB.

    I'm using it to do live streaming (audio and video using phone app) . I want to know if i'm using the USB output from the mixer, and go straight to iphone (lightning input), will it work? Or do i have to use irig? 

     

    If someone know about this, please please please let me know....

     

    Thank you so much!!! 

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    1 68
  • New
    P4SCVL
    Newcomer - Level 1
    2022-01-29

    Hello guys.

    I have the Behringer U-Phoria UMC204HD and obviously I'm a newbie in advanced sound technology.

    I bought the interface with the idea, I have two seperated recording devices in Windows.

    Now I understood, that I only have "In 1-2" as a recording device and Input 1 is on the left channel and Input 2 is on the right channel.

    Is it possible to split this recording device into two seperated recording devices like "In 1" and "In 2"?

    I also heard of the ASIO technology in some programs. They can seperately use the channels, but my programs don't use that and can only detect Input 1 / the left channel.

    Already tried to use different driver software from https://www.behringer.com/product.html?modelCode=P0BK0

    Googled a lot, but did not find a solution yet. Do you have any idea?

    Thank you in advance! ^^

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    0 20
    • P4SCVL
      Nigel67 When you registered your UMC204HD within 90 days, you would have received a free license to download Traktion or you can download Audacity free of charge and even though you set up the UMC in the preferences as stereo, you can still record to 2 mono tracks, so you get Input 1 to the first track and input 2 to the second track
      • Jan 29
  • New
    cristsitou
    Contributor - Level 1
    2022-01-29

    Hi I own this monitor and one of doesn't oppperate, but it lits the stand by orange led, which normally turns green when open. It can not get off the saffety orange mode to opperate mode.

    An electronic technician can'e get around its circuits and need the circuit map or desing of this speaker.

    Anyone has it or propose something?

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    0 25
    • cristsitou
      Nigel67 Hi cristsitou. Did you also submit a Technical Support Ticket as I answered it over the weekend. I am sorry, but we are not permitted to distribute schematic diagrams. You are in Greece? If so, please contact our Tannoy partner Omikron Electronics and they will be able to service your speaker.
      Omikron Electronics
      31 Dervenion & Posidonos
      Metamorfosi
      Greece 14451
      +30 211 300 9280
      https://www.omikronelectronics.gr
      • Jan 30
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