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  • New
    Newcomer - Level 1

    1. purchased 2 x SD16 off amazon on Apr 5, 2022

    2. had to wait for X32 to be back from service, on May 14, (Amazon return expired on May 5)

    3. hooked up both to X32, one worked fine, and the other was transferring no input signal.

    4. got connected with Dale from service reception, explained what happened, and tried all the possible methods to get it worked, but No success. (Exchanged emails around May 15, 16)

    5. Dale decided to pass the issue to the Service team on May 17, 

    6. I asked if I could get a replacement instead of getting it repaired since the unit was faulty due to a possible failure of QC. 

    7. No response from nobody since then, even Dale himself. (Sent out emails on 17th, 18th, and 20th of May)

    8. I have my defective SD16 sitting at my desk, wondering where these service guys are at.


    What should I do? any suggestions?


    0 3
    • bassjun
      Nigel67 Hi bassjun. I am sorry for the delay in our Service Team getting back to you. I have sent them a message asking about your case to be answered. The reason why Dale hasn't replied to you is because he has passed the case to the Service queue. The e-mails you have sent him have gone into the ticket that is in the Service queue and Dale will not be advised of them.
      • May 22
  • New
    Newcomer - Level 1


    i have a DL16 that needs repair.  i made a support ticket, but haven't gotten any reponse.  does anyone have any tips for getting Midas warranty repair authorization? 



    1 8
    • halfnormal
      Nigel67 Hi halfnormal. Please could you let me know the ticket number and I will look into why you have not received a response yet. Many thanks
      • May 17
      • getting Midas warranty repair
        Nigel67 I have found your case number CAS-590728-W4R1D2 and can only apologise for the time that it is taking for the Service Team to set up a repair for you. I have messaged the Team now and asked them to reply as soon as possible. Very sorry for the inconvenience this is causing.
        • May 18
  • New
    Contributor - Level 2

    Here is the setup and I am getting various replies that either are not working or not applicable

    I tour with a x32 Rack in case with S32 . Most shows I run FOH and Mons myself on the one console sub groups 1-12 monitors and 13 - 16 as FOH outputs.

    There are times I need to give FOH to the venue and in these cases I give a digital split from (B) port and that is that as they are driving FOH that is not attached to my equipment. Easy as no returns via AES50 port to stage box.

    The one scenario I cannot seem to get the correct routing for is as follows

    x32 Rack as MON on stage with S32 Stage Box. I prefer to keep the gain control at MON as we will always control our stage BUT can lock gain and have HA shared.

    At FOH I want a simple cat 5 to a FOH position where they will get stages 32 INPUTS  as well as the band of 4 returns to stage for Talkback, Sub, Left and Right, 


    I have tried every configuration and I cannot find the one that allows the MON console to  drive 12 outputs on S32 for stage monitors and IEMS and S32 channels 13 - 16 be driven from FOH for mains, anyone I would appreciate it

    0 9
    • DavisClapp
      Nigel67 Hi DavisClapp. Have you tried contacting the Technical Support Department as they will be able to advise you further with your set up. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket.
      • Mon at 11:10 PM
  • New
    Newcomer - Level 1

    Hello when you update the firmware on an x32 does change everything  to default settings like eq and buses

    0 5
    • JGWALL
      Nigel67 Hi JGWALL. Yes, the surface will reset back to a default state and no show / scene will be loaded. On major upgrades you will also find that shows / scenes / presets will get deleted, i.e like a factory reset. I would always advise that you back up the shows, presets, etc to a USB stick before performing a software upgrade to any piece of electronic equipment. If you just want the surface to be set back to a default state, then you can just click on initialise console.
      • May 16
  • New
    Newcomer - Level 1

    Evening Folks...double new and greener than grass to this so please excuse any slips in decorum/ protocol. Looking for some help in trying to pin down a particular vocal sound/ settings. 

    Right or wrong, I want to sound like post Oasis/ solo Liam Gallagher when I sing through my voicelive play. Is there a kind and clever soul out there that may have already built up a 'patch'* and can share settings based on Voicelive play profile ?.. or even just a steer in terms specific effect types used?


    0 2
  • New
    Newcomer - Level 1

    So windows did an update the other night and now I cant launch M32 edit? It starts up then quickly shuts down.

    can someone please help me with this

    0 2
  • New
    Newcomer - Level 1

    Does anyone know if something exists or is in the works that allows a monitor engineer to take advantage of the ultranet system? I know that the p16m exists and there is another model that allows two mixes per device, but is there something that allows you to use a m32 or x32 to mix and send out mixes to the whole band over the ultranet network? If there isn't it would be super handy! Not all venues want to use the personal mixing system and it would be nice to see a system that allows an engineer to mix the iem's for the band over ultranet.

    0 5
  • New
    Newcomer - Level 1

    Behringer x32 producer mixer, my sdcard cannot mount, what is the solution, I have tried updating the firmware but it can't

    0 13
    • nank010879agus
      Nigel67 Hi nank010879agus. Can you confirm how this occurred please? Was it after an upgrade or just powering on the console one day? It looks like either the micro sd card has failed or possibly needs reseating. Please can you raise a Technical Support ticket and we will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • May 8
  • New
    Newcomer - Level 2
    I would like to start/ stop clicks (*.wav) with a footswitch (roland FS-5U for example) in the musicians in ears monitors. 
    I use an X32 Rack.
    How can I do?
    0 6
    • panetta_c
      RichG_ Unfortunately this can not be done with a simple footswitch like a Roland FS-5U. I've not tried this, but I believe it can be done using a Midi controller connected to the X32. The X32 will need to have the X-Live card (The expansion card with two SD card slots). Sending PC's on Ch 7 will load different 'Sessions', then different CC's on Ch 7 give you control over Stop/Play/Etc.
      • May 2
  • New
    Contributor - Level 2

    I'm sending Midi commands and Audio from an iPad to an X32. Is there a way to echo these commands on the X32's Midi Out?

    0 5
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