1. purchased 2 x SD16 off amazon on Apr 5, 2022

2. had to wait for X32 to be back from service, on May 14, (Amazon return expired on May 5)

3. hooked up both to X32, one worked fine, and the other was transferring no input signal.

4. got connected with Dale from service reception, explained what happened, and tried all the possible methods to get it worked, but No success. (Exchanged emails around May 15, 16)

5. Dale decided to pass the issue to the Service team on May 17, 

6. I asked if I could get a replacement instead of getting it repaired since the unit was faulty due to a possible failure of QC. 

7. No response from nobody since then, even Dale himself. (Sent out emails on 17th, 18th, and 20th of May)

8. I have my defective SD16 sitting at my desk, wondering where these service guys are at.

What should I do? any suggestions?

Here is the setup and I am getting various replies that either are not working or not applicable

I tour with a x32 Rack in case with S32 . Most shows I run FOH and Mons myself on the one console sub groups 1-12 monitors and 13 - 16 as FOH outputs.

There are times I need to give FOH to the venue and in these cases I give a digital split from (B) port and that is that as they are driving FOH that is not attached to my equipment. Easy as no returns via AES50 port to stage box.

The one scenario I cannot seem to get the correct routing for is as follows

x32 Rack as MON on stage with S32 Stage Box. I prefer to keep the gain control at MON as we will always control our stage BUT can lock gain and have HA shared.

At FOH I want a simple cat 5 to a FOH position where they will get stages 32 INPUTS  as well as the band of 4 returns to stage for Talkback, Sub, Left and Right, 

I have tried every configuration and I cannot find the one that allows the MON console to  drive 12 outputs on S32 for stage monitors and IEMS and S32 channels 13 - 16 be driven from FOH for mains, anyone I would appreciate it

Evening Folks...double new and greener than grass to this so please excuse any slips in decorum/ protocol. Looking for some help in trying to pin down a particular vocal sound/ settings. 

Right or wrong, I want to sound like post Oasis/ solo Liam Gallagher when I sing through my voicelive play. Is there a kind and clever soul out there that may have already built up a 'patch'* and can share settings based on Voicelive play profile ?.. or even just a steer in terms specific effect types used?

John 

Does anyone know if something exists or is in the works that allows a monitor engineer to take advantage of the ultranet system? I know that the p16m exists and there is another model that allows two mixes per device, but is there something that allows you to use a m32 or x32 to mix and send out mixes to the whole band over the ultranet network? If there isn't it would be super handy! Not all venues want to use the personal mixing system and it would be nice to see a system that allows an engineer to mix the iem's for the band over ultranet.

I would like to start/ stop clicks (*.wav) with a footswitch (roland FS-5U for example) in the musicians in ears monitors. 
I use an X32 Rack.
How can I do?
Chris