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249,492 members
126,503 posts
  • New
    drfwfwiz
    Newcomer - Level 1
    2021-07-13

    help! tech support please call me at 612 363 0321  my gawd! i am on a jobsite. dead in the water. getting my ass kicked in a bar. no audio. just kdid a fw upgrade to a dm 8000 . i need to get an ultranet module plugged in to the software file in dm designer version 3.1.1.1  not finding the module anywhere in the dropdowns. please help!

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    0 43
    • drfwfwiz
      trentperkins This is NOT intuitive, but if you drag the DM8000 icon onto the screen, you will also see the Ultranet Output module as well as the 10 input channels and 6 output channels. hope that helps!
      • Jul 13
  • New
    PaulDonald
    Contributor - Level 1
    2021-07-13

    Hi all, completely stumped, i have no input signal on any of the channels whatsoever, tried factory reset, updated firmware but no input getting through or showing on the meters. It is as if the preamps are not working. An suggestions?

    0 34
    • PaulDonald
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact our technical support team directly. Click on Support at the top of the page, then Technical Support and fill out a ticket.
      • Jul 13
  • New
    captc4
    Newcomer - Level 1
    2021-07-13

    Hello,

    We had one of our front of house drivers go out at a show last night and was hoping you might be able to assist sourcing a replacement.
     I checked for 6 Ohm's and there was no reading. Bad driver.
    We are trying to get this back in action before our show next Friday and will pay expedited shipping.
    The speaker is a Turbosound TMS 153
    The part is a TS-76T300AS
    6 ohm 3" Titanium H76-00000-95289
    Any help to find something that will work is greatly appreciated. 
    Maybe a replacement diaphragm ? I am willing to change out the horn if need be, its a rectangle 9" x 14" 
    Or a replacement driver to work in the mean time ? The 4 bolt pattern is 3 5/16" which is probably a metric size.
    Thanks
    Chris
    Napa City Nights Summer Concert Series
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    0 27
    • captc4
      Nigel67 Hi captc4. Please contact our spares department and they will be able to assist you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Let me know the ticket number and I will make sure that it is submitted and can ask a colleague if they can prioritise it.
      • Jul 12
  • New
    Elibako96
    Newcomer - Level 1
    2021-07-12

    I have just bought the XENYX 802, I have the DDJ400. I will be using the XENYX for better signal strength for my controller and live gigs. I need the best advice on what correct cables I need for the main out. I have XLR female to male but do I also need male to female if I am to connect to speakers ? If so can someone send me links for the correct cables as I've spent enough money on cables. 

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    0 37
  • New
    Corto
    Newcomer - Level 2
    2021-07-08

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    0 56
    • Corto
      RexBeckett Hi Corto, click the User 1 or User 2 button and then click on Edit (with big tick). Click on the channels, buses, Matrix and DCAs in the order that you want them displayed. You can also select Blank to separate groups. Finally click on Edit again.
      • Jul 8
    • Corto
      Corto

      Thanks for your reply RexBeckett ;
      I actually did find my way to the Edit button and discovered all it can do, and felt very stupid at having not noticed it before.
      However I then discovered that the Edit button works not only on the 2 User layers, but on every single fader layer ; and you can wreak havoc on the entire console.
      So I searched, and didn't find a way of saving the state of the fader layers, and have determined that they are independent of scene load/save, which I find very unhealthy.
      I have also noticed the last fader layer at the bottom which doesn't have the same edit box as the others, and finally identified it as being the "DCA-spill" layer ; rather a strange way of doing things, and I'm looking forward to checking it in an operational situation.

      • Jul 13
    • Corto
      Corto

      I must add that I just got a helpful reply back from John at Music Tribe support, confirming : "Sorry no way to save layouts at this time, the app will open with the last known settings though. Happy to pass this along to the dev team for future iterations of the app."

      • Jul 13
  • New
    tedf0rd73
    Newcomer - Level 1
    2021-07-07

    Where can I get the current XAir 18 app download for the Galaxy A7?

    0 41
    • tedf0rd73
      KyleJohnson Hello, Kyle here with Music Tribe. The X Air and MX-Q apps can be found in the Google Play store.
      • Jul 7
  • New
    myk247365
    Newcomer - Level 1
    2021-07-05

    At a gig.  Connected Mac X-AIR app to the XR18 with AP wireless connect without a problem.  Then went to connect the USB for recording which took a little longer than expected, but did connect within a minute.  I can see the X18/XR18 device in the Audio Devices window of the Audio MIDI Setup utility. Open Logic Pro X to set up a new recording session.  Less than a minute later, the X18/XR18 device disappears from the Audio Devices window of the Audio MIDI Setup utility. Logic Pro X puts up the usual "The last selected audio interface is not available" dialog.  I dismiss that.  Now Logic Pro X freaks out, continually showing the previous dialog and a dialog about the number of MIDI devices changing.  Given this, I try replugging the USB cable, the X18/XR18 device briefly shows in the Audio Devices window of the Audio MIDI Setup utility then disappears.  So I try a known good USB cable.  No response from the X18/XR18.  By now instruments and mics are plugged in and working, X-AIR app is working fine.  I try another Mac, (same OS etc...) no response from the X18/XR18.  We do the gig without recording.

    At home, I try the first(suspect) cable.  USB connection is unstable, the X18/XR18 device shows intermittently in the Audio Devices window of the Audio MIDI Setup utility.  Eventually, it stops showing up at all.  I try the known good cable, no response.  Reboot the XR18 with good cable.  the X18/XR18 device shows up in the Audio Devices window of the Audio MIDI Setup utility and the USB connection is stable.  Try the suspect cable again and I'm able to recreate the behavior.  Once the the X18/XR18 device no longer shows in the Audio Devices window of the Audio MIDI Setup utility, there appears to be no way to reinitialize the USB connection without power cycling the unit.

    I hope this helps.

    <opinion>

    This behavior is unacceptable in a live sound/recording environment.  Power cycling something in the middle of an event can cause serious damage as it can be extremely difficult to make sure all affected equipment is muted or turned off. 

    This will likely require a firmware upgrade.

    This kind of testing needs to be done and this behavoir documented in the XR18 and X-AIR manuals.  The word "troubleshooting" isn't even in the manuals that I could find.

    </opinion> 

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    0 40
    • myk247365
      Nigel67 Hi myk247365, I am sorry to hear of the USB issue that you are experiencing. Was this the first time that you had tried the USB connection or had it been working previously? It does seem as though you have an XR18 with an intermittent USB socket or USB circuitry. Are you using a USB hub? If so, can you try the connection without it. Please also try another USB connector on your MAC. If you go into system preferences on your Mac and then the Sound tab, then the Input tab, when the connection has failed, is the XR18 still viewable as an input device or has it disappeared? To be able to repair your unit, please can you fill out a Technical Support ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. We will then be able to advise you further.
      • Jul 5
    • myk247365
      myk247365

      thanks Nigel, I had used the USB connection on and off for two years without any issues. There's no hub involved. When the device disappears from the Audio Devices window of the Audio MIDI Setup utility, it doesn't show in the Sound Control Panel Input tab either. However, having used a new USB cable for several hours without issue, I think the problem is solved. I just wanted to document the behavior so anyone searching would find something. Is there somewhere I should report this so the behavior can be tested and fixed in a firmware release?

      • Jul 6
      • XR18 intermittent USB not working
        Nigel67 You can send the Technical Department a ticket and advise them of the issue. To do this, please click on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Having read your reply, I think that this is more likely to be a USB connector issue where the pins on the connectors were wearing out making intermittent contact. This will happen eventually with constant use. I do not think that it is a software issue, but please send in a ticket and the Tech Team will look into it for you. Many thanks
        • Jul 6
  • New
    JimMenges
    Newcomer - Level 1
    2021-06-30

    I have followed many videos and still can't get my nighthawk router to connect to my X32. I installed the router on my home network and it worked fine. Is there a router delete on the X32 that will clear any routers previous information? Other people have connected their routers to my board? I can't figure this out, thanks for the help!

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    0 44
    • JimMenges
      Nigel67 Hi Jim. Have you plugged your computer directly into the ethernet port and checked that the port is still working? It could be that the port has broken since the last person connected to it and the reason that your router does not work. You can factory reset the mixer. This will clear all settings. Make sure you have backed up all your scenes, presets, etc as they will be deleted. Check your ethernet cable isn't broken. Are you setting the network settings to DHCP? This is the easiest way to begin with. Also do a factory reset on your router just to make sure you have a clean start. I am not sure whether you have seen this article, but this is a very clear way of setting your wireless router up. https://dbbaudio.com/2016/behringer-x32-wifi-setup-networking-guide/
      • Jul 1
  • New
    Edennis201
    Contributor - Level 1
    2021-06-30

    Hello. My delay randomly turns up without me touching anything. It's delay in FX4 slot. Controlled by DCA8. The physical fader doesn't move by itself but see it move on my iPad screen. It happens at random times and even when I'm not hooked up to the iPad and don't have a router plugged in. I've triple checked all of my routing and I can't find an issue there. Been running FW 4.2. Just went to 4.6. No change. 
    Anyone experienced this? It's a gen 1 X32 but everything else works great. 

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    0 51
    • Edennis201
      Nigel67 Hi Edennis201. I do not recognise this as a previously reported bug. We are going to require a show file / scene and some video if possible showing the bug happening. It will be easier if you can open a Technical Support Ticket and we can converse through that. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. many thanks. As a test, can you assign the delay to another DCA and fader and see if the same thing happens. Just to rule out an issue with the DCA8 circuitry or fader.
      • Jun 30
  • New
    tswade13
    Newcomer - Level 1
    2021-06-29

    Anyone know when Behringer is going to update X Air Edit to work on Big Sur?

    0 40
    • tswade13
      Nigel67 Hi, tswade13. X Air Edit is already working on Big Sur. What is the issue that you are experiencing?
      • Jun 29
    • tswade13
      tswade13

      When I open app, it says developer needs to update the app. Got around it by control clicking on the app, but otherwise Big Sur won’t open it.

      • Jun 29
      • X Air for Mac Big Sur
        Nigel67 Was X Air Edit already installed when you updated to Big Sur? If so, I would try uninstalling and then re-installing the XAir Edit software. You may come up against a security issue when re-installing the software, but this link explains this and you should follow the instructions under the heading 'Allowing Specific Applications'. https://support.apple.com/en-gb/HT201642. Apart from that, if your unit is running the latest firmware and the X Air Edit software is the latest version, then there should be no issues. I haven't come across the issue you describe.
        • Jun 29
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