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285,627 members
167,618 posts
  • New
    PeterDempewolff
    Newcomer - Level 1
    2022-01-03

    I have had my x18 for about 5 years now and have some issues that started out rare and now happen quite often or are perinent now. I want to find out if others are having similar issues and if there are fixes.

    • LR Mains mute: can not unmute mains. user interface lets you visually unmute, but they don't phyically unmute. My current fix is to make sure the button is visually unmuted then reboot the xair edit software. When reloaded and connected and the LR mains are now muted, and I can unmute them visually and they are phisically unmuted, we are good, if not, I turn the X18 off for 30 seconds or so then back on and reboot the software as well. This usuallly works unless I get multiple connection pop up winows (After it successfully connects, the connection window pops up again multiple times [this should be a separate isssue]). If this happens, then I restart the x18 until I get one successful connection. This extremely frustration when on a gig.
    • Headphone preamp channel dead. At first I thought is was a bad headphone jack adapter (3.5 to 1/4) because I could fix it by wigging the plug. Then I tried new headphones with a 1/4" plug: same result. So I thought is was the internal wire connection to the jack. Finally I lost the channel completely. Someone suggested that it could be the internal headphone amp. Any one else having this issue and/or know of any fixes?
    • Stray signal showing up. Since I purchase the X18 I have had a stray signal show up on channel 7 between -60 &-50 db with no input and no apparent change in the I/O patch tables. And now I am getting a signal bewteen -40 & -30  on channels 4 and 5 of the P16 ULTRANET sends meter which I cannot trace to anything specific. Not a real problem on channel 7, just interested if anyone else has experienced this.

    That's it for now. I am currently using the mixer for a church setup with about 5 active inputs for inhouse and 2-way Zoom. Zoom return is on stereo linked channels. The Zoom send is mixed through a monitor bus. I use another monitor bus to feed a separte room.

    Look forward to hearing from someone,

    Peter

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    0 14
    • PeterDempewolff
      Nigel67 Hi PeterDempewolff. There are quite a few issues that you are dealing with here. We will probably be able to help you more easily if you send us in a Technical Support Ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks.
      • Jan 5
  • New
    Vicvan
    Newcomer - Level 1
    2022-01-02

    Hola, a ver si pudierais echarme una mano.
    He adquirido hace poco una controladora x-touch, tengo desde hace tiempo la xr18 y quisiera conectarlas para mezclar pequeños shows en vivo, seguí todos los pasos de distintos videos e hilos de blogs donde se explica como hacer la conexión, he actualizado a la ultima version de firmware de la x-touch, tambien he actualizado el firmware de la xr18 he utilizado distintos cables ethernet, y no hay manera, nunca consigo pasar del "scan..." no se por que motivo, la x-touch no encuentra la xr18, debe ser algun problema mio, porque no entiendo mucho de este tipo de conexiones, pero me gustaria que alguien me ayudara. He hecho la inversion para pasar de trabajar en analogico a trabajar en digital, y así poder ofrecer un mejor sonido y soluciones a los artistas, y ahora me parece que es para mi gusto demasiado complicado. 

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    0 17
  • New
    ejm626
    Newcomer - Level 1
    2021-12-31

    Hello, I purchase a used voiceworks processor and would like to know how to mute the harmony with a foot switch. Does the Switch 3 able to do this ? Thanks,

    0 13
  • New
    ethank4401
    Newcomer - Level 1
    2021-12-30

    Needing support on if it's possible prevent a Stereo Bus Mix of Aux Inputs routed to an AES50 Output (DP48 mix) from being muted when the DCA that has  those aux channels assigned is muted?

    I’d like for the Bus Mix to not be muted in the in ear monitoring system —DP48, when the DCA that is controlling the aux channels is muted.

    I have it set to Pre. And I am noticing on the newest firmware update that the “Follow Mute” and “Always buttons” are no longer in place.

    Any assistance would be greatly appreciated.  Thanks!

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    0 12
  • New
    gregoryerba
    Newcomer - Level 1
    2021-12-30

    I am in the process of filing a formal complaint with The Better Business Bureau against Music Tribe. I am sharing this experience with all who will listen as a result of being disregarded by this company, in the hopes of helping customers know what to expect when dealing with repairs and warranties:


    Case Escalation | CAS-149861-F7V8G8


    I ordered what turned out to be a defective IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Alexander Lane and Musician Specialist Chad Saylor, and forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.


    Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.


    I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.


    Now, multiple emails & forum posts later, and I have received NO RESPONSE from Music Tribe.


    This has been a devastating & disheartening experience with Music Tribe.


    I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

    To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

    Greg Erba (323)385-6184

     

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    0 9
  • New
    gregoryerba
    Newcomer - Level 1
    2021-12-30

    I am in the process of filing a formal complaint with The Better Business Bureau against Music Tribe. I am sharing this experience with all who will listen as a result of being disregarded by this company, in the hopes of helping customers know what to expect when dealing with repairs and warranties:


    Case Escalation | CAS-149861-F7V8G8


    I ordered what turned out to be a defective IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Alexander Lane and Musician Specialist Chad Saylor, and forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.


    Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.


    I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.


    Now, multiple emails & forum posts later, and I have received NO RESPONSE from Music Tribe.


    This has been a devastating & disheartening experience with Music Tribe.


    I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

    To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

    Greg Erba (323)385-6184

     

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    0 10
  • New
    billydacue
    Newcomer - Level 2
    2021-12-29

    i am not affiliated with music tribe support

    0 12
  • New
    Nickgriese
    Newcomer - Level 1
    2021-12-29

    I sent in a behringer rx1202fx rack mounted mixer for repair several weeks ago after emailing back and fourth with the music tribe care team. I have had several issues with this mixer already and had already replaced the unit. After the same issue of a faulty fx processor happened once again. I spoke with customer support specialist Matt Smith, who has promised me several times over that past month that I will be upgraded to an XR18 digital mixer. Matt has promised me since December 13th, 2021 that I will be receiving tracking info in 24-48 hrs. Over 15 days have passed now with continuous emails prolonging delays and promising the unit will be mailed any day. I need this issue escalated to a supervisor, it has become negligent at this point. I am unable to run my mobile dj business without a mixer and am losing money. 

     

    [MUSIC Tribe Care] Behringer - RMA: 382051  - CAS-502551-S0L6H5 - CRM:0049800004528

     

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    0 54
    • Nickgriese
      gregoryerba Good luck to you with your repair. I myself am in the process of filing a formal complaint with The Better Business Bureau against Music Tribe. I am sharing this experience with all who will listen as a result of being disregarded by this company, in the hopes of helping customers know what to expect when dealing with repairs and warranties:


      Case Escalation | CAS-149861-F7V8G8


      I ordered what turned out to be a defective Turbosound IP3000 from Musictribe through ebay. It took months of forms, documenting videos of the defect, multiple emails to Alexander Lane and Musician Specialist Chad Saylor, and forum posts right here before I was given a "repair number". I then had to drive this massive unit over 2 and a half hours to a repair facility in Irvine CA, only to be told they were backed up for months, and that Music Tribe had left them with several of these units and that they were baffled by Music Tribe's lack of communication as well.


      Many emails, calls, and forum posts later, I finally got the unit sent to the "Las Vegas Repair Facility", and a couple of weeks later it was delivered to me, and I unboxed it to find the subwoofer literally beat up, all four corners damaged. It proved functional... for two shows, then, no sound.


      I have been fired from two venues as a result of the unit failing twice in mid-performance, and have lost thousands of dollars in wages as a result of cancelled gigs due to not having a functional PA, because of this endless bureaucratic nonsense and completely shoddy repair work.


      Now, multiple emails & forum posts later, and I have received NO RESPONSE from Music Tribe.


      This has been a devastating & disheartening experience with Music Tribe.


      I should not have to go through this horrible repair process anymore, for what is obviously a completely defective IP3000. The only way this gets resolved at this point is sending me a new IP3000 and a massive apology. As for the lost wages, stress, and embarrassment I've been put through... well, there it is.

      To Musictribe: I would appreciate being contacted in person at this point. Not holding my breath, but do the right thing.

      Greg Erba (323)385-6184
      • December 29, 2021
    • Nickgriese
      Nigel67 Hi Nickgriese. I have contacted the colleague who is dealing with the case and asked him to e-mail you with an update on your replacement unit as soon as possible. I can only apologise for the inconvenience this has caused.
      • December 29, 2021
  • New
    guitarman182
    Newcomer - Level 1
    2021-12-26

    I own a behringer X32 compact. Recently we have experenced crackling through our main speakers even when the main output is muted. We isolated it to out 7, which is main L. Not sure what we need to do for repair but if anyone has ideas I an open to suggestions!

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    0 24
    • guitarman182
      Nigel67 Hi guitarman182. Please raise a Service Ticket and we can book in your repair at one of our local repair centres to you. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. A colleague will then get back to you with an RMA number and advise the local service centre to you. Many thanks.
      • December 29, 2021
  • Eu45
    Newcomer - Level 1
    2021-12-25

    Hola a todos, me gustaría saber alguien que a tenido estas dos mesas midas mr18 y midas m32r, si los efectos de la midas mr18 tiene la misma calidad que la midas m32r, soy solista con la midas mr18 creo que va bien,  pero si se que los efectos tiene más calidad de sonido en la m32r, iría a la m32r, si se escucha igual me iría a ma mr18, ya que es más cómoda para transportar y ocupa menos, gracias anticipadas, saludos 

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    0 8
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