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67,412 posts
  • New

    I bought a new Mac and installed Logic X. Now I can't record music from my m32R. My old solution (logic 9 and m32r) was working perfect. Where have I gone wrong? 

    0 7
  • New

    There are several projects I am planning to use the DM8000 or DM8500 for, but trying to find pragramming information is extremely challenging.  Before I spend that much money, I would like to have an idea that it will work and do what I want it to do.  I found the DM8000 manual which was helpful, and the Designer software has some limited help built in, but I have no idea how KONTROL interfaces with designer or how to program/use the touch screen on the DM TCE

    Thanks in advance for your help!

    0 12
    • Trent Perkins
      David Knighton Hello Trent Perkins,
      We actually have several webinar recordings on the DM series. I'll see about getting you access to these videos. They will eventually be hosted here in the Community.
      • Nov 6
      • Are there any Tutorials on the DM8500 and how to use DM KONTROL to program DM TCE?
        Trent Perkins That would be wonderful! Thanks!
        • Nov 6
  • New

    Hi folks.

    Is the KT-2A going to be available again? I'm keen to have one, but if not I will look at other options. Thanks.

    0 10
    • Sam Lawrence
      John Matthews Unfortunately as we do not directly sell products to end users we are unable to provide any information on pricing and availability of products. You will need to instead directly contact one of our resellers/partners and they will be able to advise you further. You can find the details of our international retailers/partners at the following link:
      • Nov 1
  • 2020-10-14

    Hi Folks,

    Would you please advise if we can insert the Klark Teknik DN 32 USB to Midas Pro 3 for multitrack recording?

    Which software you prefer in this case?

    Many thanks!

    0 17
    • Diem Tran
      John Matthews Hi Diem, the DN32USB is only compatible with M and X series consoles not Pro Series. You should take a look at the DN9630 if you want to record from Pro 3 to computer via USB.
      • Oct 14
      • Dn 32 USB & Midas pro 3
        Diem Tran Many thanks John
        • Oct 15
    • Diem Tran
      Joe Brindley Just got one of these and looking forward to putting it to use with our Pro2.
      • Nov 13
  • 2020-10-04

    Is it possible to purchase a new V2  processor/ bluetooth interface to install in older V1, We have a new V2 on order and what to use them as a pair. We have lost the app connectivity and have no way to update firmware, thouht this might  be our only fix.

    Cheers regards brad

    0 17
    • Brad Auld
      David Knighton Hello Brad Auld,
      The components between the two versions are not cross compatible. This would technically void your warranty as well, because it's not a modification we offer.
      • Oct 7
    • Brad Auld
      Brad Auld Thanks David so under warranty how do I get the ip2000 v1 to work properly as it no longer connects to control app and needs firmware upgrade . Your help in this would be appreciated.
      • Oct 7
      • Ip2000v1 to v2 retroetrofit upgrade (turbosound)
        David Knighton Hi Brad,
        The V1 systems don't support firmware upgrades at all. Only the V2 systems support firmware upgrades. Can you tell me whether you're using Android or Apple device? First thing you need to do is establish whether the speaker connects via Bluetooth. The app 'should' connect as long as the bluetooth function is working. You may want to try a different device, maybe from a friend or colleague just for the sake of testing.
        • Oct 8
  • 2020-09-28

    I purchased the 76-kt a few months ago. It's completely unusable due to the loud audio hiss. I was going to literally throw it away but then I thought of contacting you guys for help. I did create a ticket for technical support about a week ago but have yet to receive any reply whatsoever. The unit I have is completely useless. I mean just turning it on creates the most awful audio hiss. The higher the output, the worse the noise gets. I've tried everything from feeding it a hot input to avoid turning up the output level, to going through a gate to supress the noise but nothing seems to help at all because the hiss is very loud and can be heard behind the vocals or whatever I'm trying to compress. Any help?


    Thanks in advance. 

    0 11
    • Miguel Dejesus
      Nigel Turner Hi Miguel. This is definitely not right and we need to get your unit in for repair. What was the ticket number for the case you submitted and I will check where it is in the queue. I am surprised that nobody answered it as we do normally clear the queues within 24 hours. Let me know the case number and we can go from there.
      • Sep 27
      • 76-KT (audio hiss)
        Miguel Dejesus Thank you in advance Mr. Turner. This was the ticket number I was given: Ticket Number: CAS-141048-L2V5F9
        • 1
        • ·
        • Sep 27
      • 76-KT (audio hiss)
        Nigel Turner Hi Miguel. I have found your case. I have asked the guys in Vegas to take a look at it when they get in and reply to you.
        • Sep 28
  • 2020-09-22

    Hi, can I use the Klark Teknik DN9652 to convert a Dante signal into an AES50 signal? 

    Currently, I am hoping to replace our Behringer X32 board with a Yamaha TF5. Unfortunately, our X32 is connected to a Klark Teknik Dm8000 DSP which has an AES50 card, and the DSP is locked with a password. We wish that we could convert a Dante signal into an AES50 signal so that we won't have to mess with the DSP programming. Is this possible? 


    0 9
  • 2020-09-12

    I purchased kt2a last year. I like this product. but i bought new tube's and kenetek t4b. how do i calibrate gain reduction? Thank you very much.

    0 45
    • Alexey Zuev
      Alexey Zuev what resistor do you need to adjust? I have instructions for la2a but they are not similar inside. Thank you so much
      • Sep 12
      • Kt2a calibration.
        Pedro Rodrigues Hi Alexey, unfortunately we do not provide any information for self-repair to end users, never the less I can leave a photo with the correct positions of the vacuum tubes that will assist you on that stage of the process. and also the meter calibration process, to perform that you should following these steps:
        Disconnect any audio cables from the rear panel, then turn the unit on
        Select ‘Reduction’ on the Meter Select knob
        Adjust the calibration knob until the meter reads 0 dB
        Still we recommend contacting one of our partners to request assistance, please follow the link below to contact the partner that is closer to your location:
        • Oct 2
      • Kt2a calibration.
        Alexey Zuev Good afternoon, Rodriguez. this photo is not kt2a. And at the expense of information. I have a kt76 and had problems with it. a Musictribe support send me scheme last summer and I found the problem. now everything works great. It was for business. Do you have information that this is the same circuit as the LA 2A? I want to get the most out of this device. Thanks.
        • Oct 4
  • 2020-09-08


    0 23
      John Matthews Please click the "Support" button at the top of the page here. Then click on "+ Create a care ticket " you can then select "product registration" for case type and fill out the information. Hope this helps.

      • Sep 7
      SEITA TOKUSHIMA おそらく、製品登録できたと思います。確認ができればいいのですが・・。すぐにメッセージを送って頂きありがとうございます。
      • Sep 8
      SEITA TOKUSHIMA 製品登録の確認メールがすぐに届いていました。これで何の不安もありません。安心して使用できます。本当にありがとうございます。
      • Sep 8
  • 2020-09-01

    Is there a diagram to confirm which tube goes where, as the 12AX7 and 12AU7 are different in function. Thank you for your assistance.

    0 7
    • Jose Arana
      David Knighton Hello JoseArana.
      12AX7A is V2
      12AU7 is V1
      You should be able to spot the silkscreen on the PCB. It'll say V1 or V2 next to the tube socket.
      • Sep 1
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