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172,368 posts
  • New
    Newcomer - Level 1

    Hi Folks,

    I am looking for a new DN370, if you have it please share.

    My mail: [email protected]

    Thanks in advance.


    0 11
  • New
    Newcomer - Level 1


    I'm trying to submit a Technical Support Care Ticket for my DN32-LIVE Card which is in my Midas M32R Console.

    But always when I try to submit it, at the very bottom it says: "Please Fill Required Fileld"

    (Also seen in the Attachment)


    Can someone please help me what am I doing wrong?

    0 16
    • GianniboyPianist
      Dale_M It may be the top field, just select one of those rather than two, if it doesn't work try another web browser.
      • Mar 9
      • Can't submit a Care Ticket
        GianniboyPianist Hello Dale,
        thank you for the response, I answered to it few days later but now I see it didn't go through....
        I tried your suggestions, but unfortunetely both did not work.
        • Apr 23
  • New
    Newcomer - Level 1

    dose anyone know what the 2 small silver stick strips are for

    0 10
  • New
    Contributor - Level 3


     Ive installed the DN32 live card in my M32C, updated firmware, installed a pair of sd cards, formatted both, and can't get signal to or from the card. 

    0 17
    • staceyhainey
      Paul_Vannatto Assign the signals you want to go to the SD cards in the Routing, Card screen (typically the same as the assignments in the Routing, Inputs screen (in Record mode). To play from the X-Live, in the Routing, Inputs screen select the Play mode and assign the Card banks of 8. Then in the X-Live setup screen set the routing to Automatic.
      • Feb 14
  • New
    Newcomer - Level 2

    Greetings!  I recently had an installation where the network was changed from one IP network to another.  3 out of 4 DM TCEs easily adapted and found the new network automatically.  A fourth has reverted back to 169.254.whatever, and I have no idea how to get it back to the network everything else is on.  I cannot find it in DM Kontrol, even if I rescan for devices.  Any help?

    As I am at the job site and really want this to be finished, a quick response would be amazing!


    0 11
  • New
    Newcomer - Level 1

    Can i plug my dl 32 directly to dn9630 and then to my  DAW over usb and use the dl32 and the dn9630 like and interface

    0 12
  • New
    Newcomer - Level 2

    Good Day, how to use AEC in DM8500?

    0 27
    • Joinville
      PedroRodrigues Hi Joinville, please ponder that the DM8500 DSP offers a library of processing modules that can be deployed and configured remotely by using the DM8500’s PC software. You can build the entire processing structure and signal routing using the remote software, and then compile and send to the DM8500 DSP.
      Please search on the library of processing modules with a Group Name AEC with module Name Acoustic Echo Cancellation.
      Each AEC Module support 6 AEC Modules, up to 24 channels totally and each AEC module tail length setting options: 150ms with 4 channels or 300ms with 2 channels and each AEC Module can set individually and offers a convergence up to 100 dB/sec. I hope this helps. Thank you
      • Jun 14
  • New
    Newcomer - Level 1


    I managed to grab a DN3600. I added it to my guitar rig. It does a worderfull job :)

    However I cannot manage to add it to my midi setup. I use a Roland midi as HUB and use a 5pin to 3pin cable to connect the EQ to the HUB.

    The manual is not clear if it respond to regular midi message as a standalone device or if it require a specific setup (as of the master/slave section). I tried the omnichannel and different channel setups... it doesn't respond to any messages.

    Anyone have any idea ? 


    0 16
    • mheroux
      Dale_M Many thanks for your post, the midi is not used outside of the DN3600 world, please see the statement from the user manual.
      • December 28, 2021
  • New
    Contributor - Level 2

    My DN9650 with USB card was working fine with my Mac and Pro1 until I moved it. It is kept in a rack with 2 DL153 stageboxes. Once it was hooked up in the new location, it does not recognize AES50 connection. After checking and swapping cables around I determined that the cable is not my problem.

    The led just flickers on the back of the unit and the Pro1 does not recognize it as connected.

    I am hoping for someone to give me some pointers for troubleshooting this issue. 
    The DN 9650 has never toured. In fact it has only been moved one time. It is very pampered

    0 15
    • JeffreyBridges
      JeffreyBridges I am proud to admit that the problem was me! I had plugged the Duracat into the “Control” port and NOT the #1 aes50 port.
      All is fine
      • December 19, 2021
  • New
    Contributor - Level 1

    Stage box not showing up in the IO box & device updater then My dl251 status light is yellow so I I'm not getting control of the stagebox gain 

    0 46
    • MitchellAA
      GaryHiggins I recall issues with older DL251's where you needed to update their firmware using certain specific procedures. I'm guessing the DL251 firmware is not the latest version older model or otherwise. Waiting on Santa to bring me both a DL251 and an HD96.....and I could be waiting a very long while :-)
      • December 11, 2021
    • MitchellAA
      Dale_M Hi there, please try going to Menu/Update Manager/Sync IO this should refresh then it will scan any IO boxes connected and they should appear telling you want version they are currently running (this may take some time) it should then be ready for selection for upgrade, the HD96 should be on the latest 1.17 and it will update the IO box itself, please note you can only use 2 cables from the DL251 not the 3.
      • December 11, 2021
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