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234,968 members
110,684 posts
  • Nico12
    Newcomer - Level 1
    2020-08-27

    Can I get spare parts for the dn370 equalizer front panel and case + price.

    0 27
    • Nico12
      Nigel67 Hi. Please go to the support tab at the top of the page and submit a spares ticket. One of my colleagues will then reply to you regarding availability.
      • August 27, 2020
      • Dn370 equalizer replacement front panel
        Nico12 Hi, ask for the price for the dn370 equalizer front panel and case still waiting for price quote, is there a problem.
        • September 16, 2020
      • Dn370 equalizer replacement front panel
        Nigel67 Hi Nico12. Could you let me know the case number and I will investigate further for you. I can only apologise for the delay.
        • September 16, 2020
      • Dn370 equalizer replacement front panel
        Nico12 Hi Nigel, The case number is cas-133497-K8k0H6
        • September 18, 2020
      • Dn370 equalizer replacement front panel
        Nigel67 Hi, I have messaged the spares team leader and asked her to look into why you have not received a reply. I have asked her for someone to reply to you Monday morning.
        • September 18, 2020
  • diggedy
    Newcomer - Level 1
    2020-08-11

    Hi

    Is there a change to get a Manual for my DM50?

    Thanks for any help.

     

    One Diggedy

    0 77
    • diggedy
      Dale_M Are you referring to a user manual? If so can you submit a support ticket with FAO DALE MINAKER in the subject line as I am unable to share the PDF via this platform. ;)
      • August 11, 2020
    • diggedy
      Dale_M I've not received your email yet?
      • August 11, 2020
    • diggedy
      diggedy Not? I send it about one houer later
      • August 11, 2020
    • diggedy
      diggedy FAO DALE MINAKER Case No: CAS-128587-J9M9C2 CRM:0120000064107
      • August 11, 2020
    • diggedy
      diggedy Dear Diggedy Dee ,
      Thank you for contacting us. Your inquiry FAO DALE MINAKER is now assigned to Case Number CAS-128587-J9M9C2 .
      Our Team will endeavor to respond to you as soon as possible.

      Your CRM Team
      • August 11, 2020
      • Klark-Teknik - DM50 - Owner Manual
        Dale_M Many thanks I have just found it, I will reply shortly!
        • August 12, 2020
  • MichaelDeming
    Newcomer - Level 2
    2020-08-07

    Hello-

    I just installed a DN32 Dante card in a Midas M32C.  The M32C recognizes the card but when I plug the primary ethernet port to my cisco switch or go directly from laptop to secondary port, there is no network activity leds' flashing so the Dnate Controller software v.4.2.3.1 isn't picking it up.

    Am I missing a step somewhere?

    Any advise would be greatly appreciated.  Thank you.

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    • MichaelDeming
      GaryHiggins Do you have the latest firmware installed? Dante virtual soundcard installed? I have the X-Dante version but it is not presently in any machine (put in a X-Live) so I'm a bit foggy on it. What are you using for M32 clock? Needs to be EXp Card.
      • August 8, 2020
    • MichaelDeming
      MichaelDeming Thank you Gary.
      • August 8, 2020
    • MichaelDeming
      MichaelDeming I am using the card for the clock. The Midas is on firmware version 4.02. I must be missing a step as the M32C acknowledges the DN32 Dante card. I'm just not getting any activity lights on the primary or secondary ports. I using a Cisco unmanaged switch and can see my other Dante devices via Dante controller software with no problem.
      • August 8, 2020
    • MichaelDeming
      GaryHiggins OK, only other thought is the firmware for the card, I looked earlier and it was giving a "bad file" message of some sort. I have not used my XDante card in a while, the firmware is the same. I may have it or you could check the Behringer site, it's there v4.08
      • August 8, 2020
    • MichaelDeming
      MichaelDeming I can't access the card through the primary or secondary port via Dante Controller software to even see what version it is on. The card is brand new right out of the box. If the M32C didn't recognize the card is installed, I would think I had a dead card. I am not using a virtual IP card in this setup. Thank you for your suggestions.
      • August 8, 2020
      • KT DN32-Dante
        GaryHiggins Last thought, try lowering the m32 firmware to 3.11 or 12, could be you can then connect the card and upgrade firmware of the Dante card, then move back to 4.02 firmware on the m32. It is possible 4.02 won’t recognize the older firmware...probably not, but possible
        • August 8, 2020
      • KT DN32-Dante
        MichaelDeming Thank you. I will try that. I can't find any information on a factory reset on the M32C. I also own the actual M32 console and have factory before with no problem. Never have had any connectivity issues with that console. Thank you!
        • August 9, 2020
  • chipd95613
    Newcomer - Level 1
    2020-08-01

    I just got the new bluetooth receiver.   It specs "TRS unbalanced" outputs on 1/4" jacks.   What does this mean?  TRS jacks are not used for mono unbalanced signals.  Is this a misprint?  Or do i need to make special TRS to TS cables to run unbalanced properly?

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    0 34
    • chipd95613
      DanielPaine You are quite right! There seems to be a misprint. The jack outputs are unbalanced and should read TS. You would use a standard jack cable to run signal correctly. I believe TRS cable would work but it's my understanding that the signal would still be unbalanced in this instance
      • August 18, 2020
  • SCAD
    Newcomer - Level 1
    2020-07-30

    We have several clients begging us to get in touch with Klark Teknik. They're all waiting for another shipment of KT2A. When will this be expected?

    0 141
    • SCAD
      Nigel67 I am sorry, but we have no visibility of the products that the Fulfillment Centres order, or when they will be receiving them. The local reseller for your country will be able to find out all the details for you.
      • August 7, 2020
  • JimmyValenza
    Contributor - Level 2
    2020-07-27

    OK is there anyone from KT/Midas that can tell me what cat five cable to use running, two DL231 stage boxes through a Klark Teknic DN9520 to Midas M32 and on occasion using the Behringer wing, I have been using and unshielded CAT5e with my  Midas Pro2 to the DL231's and it works great 

     

     I have as of yet have not used the M32/WING on the 9620, Options are,  1. use Cat5e on the stage to 9620 FOH and CAT5(shielded) to 9620 connect both desks, 2. reg Cat5e un-shielded from 9620 FOH to stage and 9620 UTE to both consoles, 3 un-shielded to all............

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    0 48
    • JimmyValenza
      GaryHiggins I’m not FROM KT or Midas but you should use shielded cable for both the M32 and Wing along with ethercons. I know the Pro series mixers and stageboxes don’t require it but those 2 mixers do. Not sure where you jump off the stp bandwagon for your other gear when used together. I would play it safe and use STP with ethercons everywhere, ground/shield connected on both cable ends. It won’t hurt your Pro mixer or DL231’s to do that and be safe all around.
      • July 27, 2020
    • JimmyValenza
      JimmyValenza I already figured that the two 9620's to the Consoles/DL231's each end would be shielded (I have two 5 ft Cat5 shielded on each 9620 to to DL231's to consoles) does the 9620 to 9620 require Shielded or un shielded?
      • July 27, 2020
    • JimmyValenza
      JimmyValenza What is the DN9620 cable requirement from Box to Box(DN9620 to DN9620) or does this change with what consoles are being used?
      • July 27, 2020
      • DN9620
        GaryHiggins As I said I would use Shielded (Cat5/6) or Cat7/8 (all Cat7/8 is shielded) with ethercons for everything, if you have that then you don't need to worry. That said the 9620 says: Extends two AES50 connections by 500 m with optical fibre or 100 m with Cat5 cable. So I would say it CAN use UTP. Still too confusing to keep straight so I would use STP everywhere.
        • July 27, 2020
    • JimmyValenza
      JimmyValenza So CAT5e is un-shielded and CAT 5 is Shielded correct?
      • July 27, 2020
    • JimmyValenza
      GaryHiggins Cat5e has better specs but shielding is a seperate piece. You can have either STP or UTP for both types. You would want Cat5e STP at a minimum IMO.
      • July 27, 2020
  • Nowopenyoureyes
    Newcomer - Level 2
    2020-07-22

    DN32 - USB.

    Attempted an upgrade to KT-DN32-USB-Driversetup-v4.59.0. on MIDAS M32.

    When running the Dfu.exe file I got this Error code:

    Entering upgrade mode...

    Upgrading firmware...0 of 40794 bytes transferred.

    TUSBAUDIO_GetDfuStatus: Function Failed with Error code 0xEE000003.

    Samplitude could not find the ASIO driver. I reloaded the previous ASIO driver v4.11, which only works correctly in 32/32 mode. Anything I can do?

    Apologies for entering this into the wrong box below. I trust you can remove it.

    Graham.

     

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    0 178
    • Nowopenyoureyes
      RexBeckett Reinstall the V4.59.0 driver and ignore the Dfu.exe file. It didn't work for many people and is unnecessary.
      • July 22, 2020
  • Klark Teknik
    Triber Moderator
    2020-07-17
    We’re bringing new features to the Klark Teknik website to make it an even better experience! Visit https://www.klarkteknik.com/ today! #KlarkTeknik #NewWebsiteFeatures
    0 53
  • chayoung
    Newcomer - Level 1
    2020-07-17
    need dn9650 update file homepage does not open. [email protected]
    0 67
    • chayoung
      Nigel67 Hi, can you reply with your e-mail address and I will send the latest firmware over to you.
      • July 17, 2020
      • dn9650 update file
        Nigel67 Sorry, missed your e-mail address even though its right infront of me . Will send it over to you
        • July 17, 2020
      • dn9650 update file
        chayoung The file you sent was received. But I think you sent it wrong
        I want a dn9650 file.
        What I received is dn9680.
        Installation is not possible.
        Currently my version is v1.05
        • July 17, 2020
      • dn9650 update file
        Nigel67 I have sent the correct version now. Please confirm that you have received it
        • July 17, 2020
      • dn9650 update file
        chayoung I have received it well. Thank you
        • 1
        • ·
        • July 17, 2020
  • jgomer2001
    Newcomer - Level 1
    2020-07-15
    Hi, The stereo Klark Teknik DI 10P features one L+R RCA and one 3.5mm (stereo) inputs. Can all inputs be simultaneously used so the 4 channels are summed to build a single mono signal ? I'm hesitant to try it. I wouldn't like to damage the DI. Thanks in advance.
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    0 47
    • jgomer2001
      RexBeckett As I understand it, the RCA and 3.5mm sockets are connected directly together. This would not be a good way to sum two stereo sources but it is more likely to damage the sources than the DI 10P. You would get much better results by using a small stereo mixer to sum the sources.
      • July 15, 2020
    • jgomer2001
      jgomer2001 For those interested, here is the reply received by the support specialist: "You could use all inputs at the same time but I wouldn't recommend it to prevent overdriving the passive circuitry. Instead, If you need to use more than one source, plug your sources into a small mixer. Take the mixer's outputs and connect them to one of the stereo inputs of the DI. This will also allow for better control of your individual sources."
      • July 17, 2020
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