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  • New
    2020-11-17

    We have an installation using 5 Lab Gruppen D series amplifiers. Two have intermitant issues.

    Who is the US technical support contact for Lab Gruppen?

    0 8
    • Edward Strickland
      Kyle Johnson Hi Edward, Kyle here with Music Tribe. Please submit a technical support ticket through the Support button at the top of the page.
      • Nov 17
    • Edward Strickland
      Edward Strickland kyle thank you for getting back with me. here's the challange. the job site is 2 hours away. there's a possibility that there's an issue with one or more amplifiers. the online support ticket insists on a serial number. what do i do when there's more than one? a phone call from a technical support individual would be most helpful until we determine what the real issue may be. i do look forward to hearing from someone soon.
      • Nov 17
      • USA technical support
        Kyle Johnson You can just enter 1 serial number, it's not required for technical support. Please submit a ticket asap so that someone can get back to you.
        • Nov 17
  • 2020-11-13

    CMA1201
    - https://bit.ly/LabGruppen-CMA1201

    120 Watt Commercial Mixer Amplifier provides the perfect solution for commercial and industrial applications requiring great sounding distributed audio coupled with power conservation and reduced operating expense. Ideal-suited for bars & restaurants, retail destinations, hotels, corporate, education or other venues needing background music and/or a public address system.

    #LabGruppen #CMA1201 #PowerAmplifier #Mixer

    read more...
    0 16
    • LabGruppen
      Scott Mitchell Ipd 2400.
      Hi. I’m looking for an amp to power my Hk audio ct 208 line array tops. This amp was recommended by Hk audio. They say you have speaker preset for this box but when I look in library I can’t see it. Does anyone know if there is or if it’s tagged under different name etc. Thanks
      • Nov 16
  • New
    2020-11-04

    Hi,

    We are experiencing an issue with Amp which is stopped working. The Amp is in standby mode and not going out to standby mode. Please advise how to fix it. 

    Looking forward to see your kind response,

     

    Kind Regards,

    Baeed 

    read more...
    0 11
    • Baeed  Khan
      Leah from Music Tribe Hello,
      I'm Leah from Music Tribe. Please submit a Care Ticket to contact us about your amp directly.
      While logged in, sellect the Support link at the top then scroll to the bottom of the page to start a Care Ticket.
      Thanks!
      • Nov 4
      • Lab Gruppen PLM-10000Q Amp
        Baeed Khan Ticket no, 0018300003153. Please advise how to proceed because we are your dealer in Pakistan and unable to understand getting parts from you and its procedure.
        • Nov 9
      • Lab Gruppen PLM-10000Q Amp
        Baeed Khan Please expedite and we need to update our client.
        • Nov 9
      • Lab Gruppen PLM-10000Q Amp
        Leah from Music Tribe Hello Baeed Khan,

        It looks like Pedro has already sent an email in response to your inquiry. Please check your inbox for his response. If you have follow up questions, please reply directly to his email. If you do not see his response, please check your junk/spam folder.

        Thanks!
        • 1
        • ·
        • Nov 11
  • 2020-10-16
    Provides the perfect mixer solution for commercial and industrial applications requiring great sounding distributed audio. CM82 is easy to install and operate. Ideal for bars & restaurants, retail destinations, hotels, corporate, education or other venues needing background music and/or a public address system.

    read more...
    0 44
  • 2020-10-14

    Hi,

    I am a shop who is selling quite a lot Pdx3000 EU version to local market but many of them has problem with power supply, return ratio is about 1/10 (selling 10, return 1). Please take a look on attached photos (my technician rounds) and advise

    Thanks a lot.

    read more...
    0 73
    • Diem Tran
      John Matthews Hi Diem, in this case you should fill out the service request from via the support button at the top of the page. This way the issue is reported direct to our service team who can investigate and follow process with you to determine the root cause.
      • Oct 14
      • PDX3000 power supply
        Diem Tran Many thanks. I have created ticket and waiting for solution.
        • 1
        • ·
        • Oct 29
  • 2020-10-05

    Hey there,

    after months i was on tour with my ipd1200 & 2400 (build in case with router), open my iPad with the new iPadOS 14 to change settings of the DSP, but IntelliDrive Controller doesn't work. I didn't find the App now at Apples App Store to make a new install??

    For me as a mobile DJ i use the IntelliDrive with the iPad to listen and setup, was a big point for the ipd Series.

    Did you plan an upgrade for the mobile solution in near time or is there another solution?

    Kind Regards, Andreas

    read more...
    0 30
    • Andreas F.
      Pedro Rodrigues Hi Andreas, unfortunately at this moment we cannot provide any update on this matter, I;m surer we will soon but I cannot provide a time window. The latest version available is IntelliDrive Controller Software Version 1.2.8. please follow the link below to access it :https://www.labgruppen.com/labgruppen/product?modelCode=P0CNR
      • Oct 5
    • Andreas F.
      Andreas F. Hi Pedro,
      Thx for your fast reply! Do i right understand, at this moment i have to go around with a Laptop or a Mac to setup the DSP?
      The latest Software is for Windows & MacOS?!!
      • Oct 5
      • IntelliDrive Controller on iPad with iPadOS 14
        Pedro Rodrigues Hi Andreas please bare with us we will have some news about this matter I just can't provide a time frame. Thank you
        • 1
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        • Oct 5
      • IntelliDrive Controller on iPad with iPadOS 14
        Andreas F. Ah Ok, thank you for this information. I'll waiting for
        • 1
        • ·
        • Oct 5
  • 2020-09-30

    One of my PLM5K44's is not found in the network. The leds flashes correctly but the amp does'nt appears in my Lake Controler

    0 15
    • Dominique MAUREL
      David Knighton Hello Dominique MAUREL,
      Can you connect your computer directly to the 'Primary' port and launch Lake Controller? If you have a newer version of Lake Controller and the amp in question is on an older firmware, then you may need to update it before Lake Controller will see it. Use the 'Lake Update' software with the computer connected directly to the unit. When it asks to choose your model, make sure you select PLM+ and not the original PLM. The Lake Update software is bundled with every version of Lake Controller. Navigate to C:/Drive/Program Files (x86)/Lake, Lake Controller version XXX/Lake Update.
      • Sep 30
    • Dominique MAUREL
      David Knighton
      • Sep 30
    • Dominique MAUREL
      Dominique MAUREL Thank you.I know how to do updates. I have updated all my amplifier with Lake Controller 7.0.0 version and the problem arrives on one amplifier... Sometimes i see it in the network, sometimes I don't see... I've done a factory reset but the problem is the same... sometimes I see, sometimes i don't see it in the network.
      So, now I have downgraded it in Lake 6.8 version and I'll try new... the problem is random
      • Oct 1
    • Dominique MAUREL
      David Knighton Hello Dominique MAUREL,
      Sounds like the amplifier could be having an issue with the network card. I would suggest submitting a service request to have the item evaluated/serviced. Click the SUPPORT tab at the top of the page and follow the SERVICE REQUEST path to create a ticket. Someone should be able to get you started with an RMA.
      • Oct 1
    • Dominique MAUREL
      Dominique MAUREL Hello David. Ok I will do that. Thanks
      • Oct 1
  • 2020-09-16

    Hello, I am not getting any response from the aes inputs on my ipd's? When I try to connect to them with intellidrive  in order to update the firmware it gets stuck on a synchronisation process at 72%. This seems to affect my ability to save and recall presets. I don't want to attempt fm update unless I'm sure I can reload the presets. Please help!!

    read more...
    0 17
    • daniel thomason
      Alexander Lane Hi Daniel,

      Are you running the update through a network switch or direct to the amplifier? Also make sure there are exceptions in your firewall for the software.

      Best to backup all the presets before doing the update too to be sure they are not lost. Try doing this through File -> Backup presets rather than during the update process

      For AES, can you let me know what you are using to drive the inputs? And the settings in the input mixer also?.
      • Sep 16
    • daniel thomason
      daniel thomason fixed! i managed to finally save the presets and update FW, intellidrive being very tempremental though. udated amps now recieve AES! Thanks
      • Sep 16
      • No AES and sync issues in Intellidrive
        Alexander Lane Excellent! The updater has been improved on the newer versions of Software so this issue should now be eliminated

        Let me know if you have any more questions
        • Sep 16
  • 2020-08-19

    Hi,

    I a Lab Gruppen amplifier with some Speaker Connectors I do not know.

    Anyone knows the brand and the name of the speaker Connector in the picture?

    Regards

    Henrikå

    0 17
    • Henrik Green
      Nic Jones Hi There.
      These are 2 pole Block connectors.
      If you check in the User Manual it will state which connector blocks are compatible, For example if we look at the E12:2 User manual which has 2 of these outputs, it states the following;

      Detachable block-connectors with + and – poles are provided at each channel output for connection of the
      speakers. If more conectors are needed, then these are compatible:
      Phoenix 1709047, or Anytek KT02015000CCG.

      If you need any further support please open a technical support ticket.
      • Aug 19
    • Henrik Green
      Dale Minaker Hi these are called phoenix connectors and are used on many other brands. they are widely available, just do a google search.
      • Aug 19
  • 2020-08-17

    Hello,

    I'm a federal contractor that requires equipment from a TAA country.  So the items cannot be made in China and certain other countries.   Where is the E 8:2 made? or country of origin

    TAA - Trade Agreement Act 

     

    Thanks

    GK

    read more...
    0 19
    • Eugene Kim
      David Knighton Hi Gdlpro,
      If you look at the image of the rear panel on the far right side, you'll see the unit is manufactured in Thailand.
      https://www.labgruppen.com/labgruppen/product?modelCode=P0CPL
      • Aug 17
    • Eugene Kim
      Eugene Kim Thank you, ok since Thailand is not a TAA country this equipment cannot be used in Federal installations
      • Aug 17
    • Eugene Kim
      Alexander Lane Hi there,

      Correct that E series is made in Thailand, however there are other Lab.gruppen models which are made in Sweden that might suit your requirements. I believe Sweden is on the TAA compliant list :)

      D Series (2U version not slimline)
      PLM+ series
      FP+ Series
      C Series

      Hope that helps!
      • Aug 21
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