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  • kelliott
    2020-07-29
    Cannot download manuals, software, firmware or anything from Tannoy.com | Products

    Anybody else having issues with this?

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    • kelliott
      Chris Edwards Hi kelliott, I hope you are well. We are currently making some key updates to our systems/websites and this may be why you are experiencing this. If you could let me know what files you are after I will see if I can pass them along.
      • Jul 30
    • kelliott
      kelliott We have the Qflex 40 speakers. I need installation manual, user manual and the software for steering the arrays. Also, I cannot find any manual for the Vnet USB/RS-232 interface box.
      • Jul 30
    • kelliott
      kelliott Where can I get firmware for the Qflex 40 speakers?
      • Jul 31
    • kelliott
      kelliott I need the firmware and software (beamforming - whichever is the latest). Could you send it to me? All the links on your website are down.
      • Jul 31
    • kelliott
      Chris Edwards Hi kelliott, please see the requested information in the following link - https://we.tl/t-E9nUWY8HX7 Please let me know if you require anything else.
      • Mon at 3:14 AM
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  • thepresp
    2020-07-27
    Support tickets | HiFi Speakers

    I've raised a ticket for spare parts almost 3 weeks ago but I've not heard anything.

    are you having issues?

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    • 3 Replies
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    • thepresp
      Chris Edwards Hi thepresp, I hope you are well. We are currently experiencing issues with our back-office systems, this has unfortunately caused some issues with response times. Our teams are working on resolving this issue but at this time all we can do is apologize and ask for your patience. Once all systems are back up we will endeavor to send out a response as soon as possible.
      • Jul 27
    • thepresp
      thepresp Thanks Chris. How are tour back office systems looking now? I’m hoping you’re back up and running otherwise someone needs sacking.
      • Aug 1
    • thepresp
      Chris Edwards Hi thepresp, it appears most of our systems are now back online and the spares team have been able to start processing cases again, they do have a backlog so it may still be a few days before you receive a response, however, the will endeavor to reach out as soon as possible.
      • Aug 2
  • mikrel
    2020-07-22
    Tannoy VLS-5 | Loudspeakers

    Dear ladies and gentlemen:

    Yesterday a Tannoy VLS-5 speaker fell on the floor and the top cover and also the bottom cover were broken. Where could I buy thats covers in Spain?

     

    Thanks!

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    • mikrel
      Rex Beckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jul 22
      • Tannoy VLS-5
        mikrel Thank you very much Rex Beckett !!
        • Jul 23
  • MHPParis
    2020-07-22
    Aftersale parts | High End Speakers

    Hi,

    We are selling and repairing speakers and loudspeakers for 40 years in Paris.

    I have a customer that would want to order a woofer for his tannoy reveal 802.

     

    Would it be possible to provide such parts?

     

    Thank you in advance.

     

    Kind regards,

     

    MHP Paris

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    • MHPParis
      Chris Edwards I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • Jul 22
  • phildraper
    2020-07-20
    is Tannor service and support working? | HiFi Speakers

    I have a couple of cases open with support for a service request under warrenty but I do not appear to be getting any responses. As there does not seem to be any way to look at the activity on a case I was wondering it the system is working or not.

    Does anyone know if the Tannoy service is being maned?

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    • 2 Replies
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    • phildraper
      Chris Edwards Hi phildraper, I hope you are well. Upon checking your cases I can see replies were sent on both CAS-121415-L3S5D9 & CAS-121743-J3R6S5. If you have not yet already done so I would recommend checking your spam or junk folders if the replies still cannot be found could you reply to the last email received or this post with an alternative email address and I will resend the last email sent.
      • Jul 21
      • is Tannor service and support working?
        phildraper Chris thanks for the reply. I did check junk but nothing. Can you resend to [email protected] and update this post when sent? Thank you!
        • Jul 21
    • phildraper
      Chris Edwards Hi, phildraper, thanks for sending across the alternative address. I have just gone ahead and resent my message for you on case CAS-121743-J3R6S5. Hope this helps and please let me know if you still don't receive anything.
      • Jul 21
      • is Tannor service and support working?
        phildraper Yes recvd thank you
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        • Jul 22
  • Wong Alex
    2020-07-20
    westminster royal GR | HiFi Speakers

    like to replace the spikes of Tannoy westminster Royal GR

    with TAOC CS-120 Casters with 8MM screw.

    Please confirm Westminstar royal GR come with 8MM spikes

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    • Wong Alex
      Chris Edwards Hi Wong Alex, I hope you are well. The spike size for the Westminster Royal GR is M12. Hope this helps.
      • Jul 21
  • BVDD
    2020-07-14
    In search for a 6" full range spare part loudspeaker to develop a new design of ... | Products
    Hello, I am in search of a 6" full range spare part loudspeaker to develop a new design of radio. There are so many models in the range that I prefer to get the right contact with the right person from Tannoy to discuss the possible options... Can you help me? Thanks, Bruno from Belgium
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  • Wong Alex
    2020-07-14
    warranty claim | HiFi Speakers
    a customer returned 1 piece Tannoy Stirling GR to our shop due to tweeter is not working, SN is 8000 6400 140626 700360 , Can you send us a new tweeter for replacement under warranty ? then we return the faulty tweeter to you in Aug 2020.
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    • Wong Alex
      Rex Beckett I don't think that this is the best place for distributor warranty claims. You could try opening a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jul 14
  • Doggie
    2020-07-12
    Tannoy 633 tweeter | HiFi Speakers
    I've blown one of the tweeters, is there any way I can get a replacement or is there an up grade I can get and replace both tweeters?
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    • Doggie
      Rex Beckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jul 13
  • Tazzmaniac
    2020-07-11
    Broken binding post on Tannoy 607 | Products
    Hi, I have a pair of Tannoy 607’s, one has a broken binding post and a missing locking cap. I’m looking for replacements, if someone could help that would be great.
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    • Tazzmaniac
      Rex Beckett Try this: At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jul 11
    • Tazzmaniac
      Tazzmaniac Thanks, I’ll give that a try.
      • Jul 11