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  • New
    Ally
    Newcomer - Level 1
    2022-07-04
    Ditto plus looper | Effects and Pedals

    I am trying to import a wav file from GarageBand into my looper.

    I'm exporting the file to desktop.

    wav 24bit

    Then dragging into DittoIt appears to accept it

    then Ditto can't read the file 

    can anyone help

     

    ally

     

    error message reads backtrack to short

    read more...
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    • Ally
      NicJonesMT Hi Ally
      I believe that I responded to your technical support ticket.
      Can you please check your Spam/Junk in your email incase it was routed to here?
      • Tue at 4:19 AM
  • New
    znus
    Newcomer - Level 1
    2022-07-02
    Reverb 4000 software 1.11 | Delays / Reverbs

    Hi!

    I recently bought a Reverb 4000 v 1.03 and would like to update it to 1.11. Could you please put the software up on your tc electronic download page? Everything else is there, except version 1.11

     

    Best regards from sweden!

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      Oldest
    • znus
      NicJonesMT Hi Znus.
      Can you please click support at the top of the page and submit a technical support ticket
      • Jul 3
  • New
    efb18
    Contributor - Level 1
    2022-06-30
    Flashback 2 mini tap tempo | Delays / Reverbs

    Hi there, I just purchased a Flashback 2 mini and I'm trying to create a toneprint where the tap tempo is set to eighth notes. How do I do this?

    Thanks in advance!

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    • efb18
      NicJonesMT Hi EFB18.
      Can you please click support at the top of the page and submit a technical support ticket.
      From there we will be able to look into this and advise you further.
      • Jul 3
    • efb18
      TC-Mike you set the "Sub-division up" parameter for to "8th" notes in the TonePrint app and then store the TP to pedal. Now your Tap tempo values (quarter notes) are quantized to 8th note delay times. Alternativly, you can also map the Sub-div up parameter to one of the potentiometers, so you can select which Sub divisions are active
      • Mon at 3:24 AM
  • New
    TReese
    Newcomer - Level 1
    2022-06-29
    Alter Ego X4 has a broken Subdivision selector Switch | Delays / Reverbs

    I have an Alter Ego X4 with a Subdivision selector Switch that will not move. I would like to get either a replacement switch or possibly the board it is attached to (Includes the Time and Feedback pots).

     

    Where can I get replacement parts from?

     

    Tim

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      Oldest
    • TReese
      Nigel67 Hi TReese. Please contact one of our authorised service centres or if there is not one in the Country that you reside in, contact our local Super Partner. They can be found at this link. Select either Store or Service Center. https://www.tcelectronic.com/buy.html Many thanks.
      • Jun 28
    • TReese
      TReese

      I will say I am not happy that I cannot acquire replacement parts and do this myself. This is a pedal that is long out of warranty and the company I purchased it from has long gone out of business.
      • Jun 29
  • New
    Matinsrd
    Newcomer - Level 1
    2022-06-28
    Polytune 3 switch stops operating when dipswitch is engaged | Tuners

    Hi

    My unit works fine as long as I don't engage the dip switch for buffered bypass. 
    When it's in the buffer mode the pedal goes into tuning mode (muted) and the footswitch stops working. No clicking sound when pressing it.

    plus, "Always On" mode doesn't work at all.

    Tried all combimations too. no luck.

    I'm familiar with soldering so if there is something I can do please let me know. I've opened up the plastic cover and somewhere near the dipswitch when I short two connections the pedal turns on. 

    So the problem is that somehow dipswitch is preventing the footswitch from working when engaged. 

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  • New
    lasi24k
    Newcomer - Level 1
    2022-06-28
    Flashback Delay - Mono sends dry signal only | Effects and Pedals

    Hi, I have a flashback delay pedal. I used to use the mono output into my amp, and all went good. I think I started to play with the TonePrint app, and installed some toneprints and now regardless of the type of delay, or regardless of the any knob setting, the mono output sends a dry signal (even if the pedal is engaged). I realized that connecting the "stereo output" actually sends a wet signal so I can still use the pedal, but I'm not sure if I'm getting the full signal. 

    How can I fix this? thanks

     

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      Oldest
    • lasi24k
      PedroRodrigues Hi lasi24k, thank you for your post, I would first suggest confirming how you have set up your DIP SWITCH on your pedal considering that it will allows you to activate or disactivate the Kill-dry function.
      It is also vital that you check how you have set up your pedal on the TONEPRINT App as there is TonePrints that do not comport stereo operation and some parameters are linked to L + R outputs.
      The audio inputs on the right side of this pedal are standard ¼” jacks (mono/TS).
      If your signal source is mono, connect it to the MONO in jack of the pedal.
      If your signal source is stereo, connect the cable carrying the left signal component to the MONO IN jack and the cable carrying the right signal component to the STEREO IN jack.
      When it comes to the Audio outputs in stereo the audio outputs on the left side of this pedal are standard ¼” jacks (mono/TS).
      If the next device in the signal chain has a mono input (e.g. your amp), connect the MONO OUT jack of TC Electronic effect pedal to the other device’s input.
      If the next device in the signal chain has stereo inputs (e.g. another stereo effect pedal), connect the MONO OUT jack of your TC Electronic effect pedal to the left input and the STEREO OUT jack to the right input of the other device.
      I hope this helps.
      Thank you
      • Jun 28
  • New
    afterburner1277
    Newcomer - Level 1
    2022-06-27
    Ditto X2 and Line 6 Helix | Effects and Pedals

    Hi all,

    I am very new to this and would like to know if anyone has used the Ditto X2 hooked up to a Helix. What is the best place to place it, and hookup details would be so much appreciated? 

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  • New
    edemmiller
    Newcomer - Level 1
    2022-06-27
    Polytune 3 | Tuners

    Hi guys!
    Recently (never before) I have the problem that the tuner stops my signal even if it's off.
    (sidenote: tuning works fine, no problem with it)
    All my gear (amp, guitar, cables, power supply) seem OK.
    When I remove the tuner from the signal chain everything works fine.
    What do you think? 

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    • 2 Replies
      Oldest
    • edemmiller
      PedroRodrigues Hi edemmiller, thank you for your post, in this case I would suggest confirming that your Polytune 3 is connected directly to a PSU that offers a 9 V DC, positive centre negative,>100 mA.
      It is also vital that you confirm that you are using a 1x ¼ " TS, unbalanced, mono cable on the input
      It may also be advisable to attempt to update you pedal by following the guidance below.

      Download the newest firmware from the link below.

      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CM0

      There are updaters for:

      -Microsoft Windows (these are ZIP archives containing the firmware installer)

      -OS X (these are disk image files containing the firmware installer).

      • Unplug all cables (including the power supply) from your TC pedal.
      • Connect the pedal to your computer using a USB cable.
      • Press and hold the footswitch on your TC pedal. If your TC pedal has more than one footswitch, press and hold the leftmost footswitch.
      • Insert the DC power supply plug.
      • The LED on your pedal should turn green. If your TC pedal has more than one LED, the left most LED should turn green. This indicates that the pedal is ready to receive the software update.
      • Release the footswitch. Applying the firmware update
      • Quit all MIDI-related applications (e.g., your DAW) on your computer and launch the firmware updater you have downloaded from the link above
      • In the firmware updater app, select your TC pedal from the drop-down list under the “STEP1” heading
      . • When the “Update” button under the “STEP2” heading turns green, click it.
      • The updated firmware will now be transferred to your TC pedal.
      Wait for the progress bar to reach 100%.
      When the update procedure is complete, the pedal will automatically restart.

      Thank you
      • Jun 26
    • edemmiller
      edemmiller Hi Pedro!
      Ok, I will have a try with the firmware update.
      But I'm sure that the power supply is fine.
      As I mentioned I have never had this problem before while I have been using this power supply
      (mooer macro power s8) with the polytune 3 for a couple of months.
      Also I'm using the same cables as I have used before (when there was no problem with the tuner).
      • Jun 27
      • Polytune 3
        PedroRodrigues Hi edemmiller, please ponder that in some cases when using a PSU that does not offers the exact features the pedal requires, 9 V DC, positive centre negative,>100 mA, the pedal may deteriorate over time, therefore what you are describing may happen. I hope this helps
        • Jun 27
  • New
    simi1947
    Newcomer - Level 1
    2022-06-25
    Ditto+ | Effects and Pedals

    Hi, my Ditto+ is approaching full... how can I back-up my loops to Mac and also update software, please?

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    • 2 Replies
      Oldest
    • simi1947
      ChrisEdwards1 Hi simi1947, backing up your loops is a simple procedure. All you will need to do is connect the DITTO+ to your Mac with the included USB cable and then power it on, once done it will be seen as a external hard drive by your Mac similar to a USB Stick. Once this is done it is just a case of dragging and dropping the folders from the DITTO+ Drive to an alternative folder on your Mac.

      Once you have backed them up to your Mac you can eject and disconnect the DITTO+, you may also want to carry out a factory reset to ensure all files backed up are fully removed and you have full memory again. You can do this by pressing and holding in the 'left' + 'right' buttons along with the footswitch, connect the power whilst holding these three switches in and maintain for 13 seconds. After 13 seconds you will see the pedal factory reset and reboot.

      With regards to the firmware update, instructions on how to do this can be found within the firmware release notes, both the firmware release notes and update are can be found under the "Software" tab on the product page linked below:

      https://www.tcelectronic.com/product.html?modelCode=P0DLQ
      • Jun 25
    • simi1947
      simi1947 Thanks Chris - will do...
      • Jun 25
  • New
    grok
    Newcomer - Level 1
    2022-06-25
    TC Electronic BG250 115 Bass Combo | Bass Amplifiers

    I recently purchased a used BG250 and at the time it was working correctly. However, yesterday i tried to use it and the power comes on but there is no sound at all and the buttons (mute, etc) and tuner do not register or work. I tried to connect via USB to no avail - I thought it may need a firmware update. I downloaded the Update package but it does not find the amp. Please help, what should i do?

    read more...
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