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229,110 members
104,085 posts
  • jackftce
    Contributor - Level 1
    2019-09-18

    Using my Hypergravity Mini seems to increase feedback through PA with both Fender and Taylor A/E guitars. Is there a toneprint download that can help minimize this?

    0 129
  • Rufus1969
    Contributor - Level 2
    2019-09-16

    I bought one and I think its faulty. Playing thru the effects loop and it distorts when I strum. That can't be right can it? Anyone got any ideas? 

    0 239
    • Rufus1969
      macfilipe

      Sounds like your FX loop might be too hot for the Afterglow.


      Try plugging your guitar directly into the Afterglow, going straight to the front end of the amp, on a clean sound. If it stays clean even with hard strumming, it's the FX loop.


      Check if your FX loop has a level setting (something like -10dBV / +4dBU), and if it does, use the lower one.


      Hope this helps.

      • September 16, 2019
    • Rufus1969
      Rufus1969

      So back it went. Money back but I am somewhat disappointed. The fella in the shop said these cheaper pedals can do that, ie distort. Well it's not fit for purpose is it then!

      • September 16, 2019
  • Alex_Zero
    Contributor - Level 2
    2019-09-11

    I purchased the TC Electronics Finalizer App for $99 on 23 August. On 24 August I raised an issue with the TC Electronics service team. as the application would not work at all on my PC.

    It is now two weeks later and this is still not working. I have exchanged numerous emails with Pedro Rodrigues at MusicTribe and I have asked for a refund multiple times. This is not acceptable.

    Pay me my refund TC Electronics.

    read more...
    1 297
    • Alex_Zero
      TC-Claus

      Hi Alex,


      Please PM me with details about this issue and I'll do my very best to help You.

      • September 23, 2019
    • Alex_Zero
      Euge1

      Hi, I'm in exactly the same position and cannot get a proper response from support. Pedro has responded but not answered the question. I cannot use the cloud as it says my ID and email address are incorrect. How can that be if i can log in hear. There is no option on the app to retreive a forgotten password if that was the case either. It's very poor service.

      • September 23, 2019
    • Alex_Zero
      TC-Claus

      Hi efryan,


      When You click on Login to Analyzer here: https://finalizer.com/analyzer


      there is an option to click on "Forgot Your Password?" Have You tried that ?

      • September 24, 2019
  • Dcatherwood
    Contributor - Level 1
    2019-09-11

    Question for the group - does daisy chaining the RS series of cabinets (e.g. RS210, RS212, etc.) benefit from a 3-conductor cable vs 2-conductor to power the tweets? The GK RB1001 I have does, since it’s bi-amped. Driving the cabinets now with an RH750.

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    0 94
  • glento
    Contributor - Level 1
    2019-09-09

    I downloaded the Finalizer program but cannot get it to work with my Apollo 16mkll thunderbolt interface. Seems like the software will not communicate with the hardware. I can't change sample rates and get the sample rate mismatch flag when I load an audio file.

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    0 342
    • glento
      TC-Claus

      Hi glento,


      Try switching the sample rate from Original to the supported 44.1kHz or 48kHz ?


      All the best from


      Claus

      • September 24, 2019
  • brachem
    Contributor - Level 1
    2019-09-08

    Does adding an external Tap Tempo pedal to the stereo jack only work with the newest version of the Flasback 2 pedal or does it even work with older versions of it?

    0 168
    • brachem
      TC-Mike

      Flashback 2 works with external tap switch in all versions. (note: you need to enable it in the toneprint app!/ "global product settings" tab when Fb2 is connected to editor and you edit any template)


      latest 1.2. service update will also include the option to use internal tap tempo mode, if MASH functionality is disabled in the Toneprint app..


      1.2 firmware update will be relreased later this week... 


      Best, Mike

      • September 23, 2019
    • brachem
      msengers

      looking forware to the new firmware. Makes the Flashback 2 perfect. No external tap pedal needed and stereo delay (I guess)

      • October 1, 2019
  • nixx
    Super Contributor - Level 2
    2019-09-06

    It seems that if TC Electronic won't update their TC Near software, all users of Konnekt (and Impact Twin) audio interfaces are out of luck and won't be able to use their hardware with the upcoming version of macOS. If I'm not mistaken, macOS Catalina will support only 64-bit apps - and TC Near Control Panel is 32-bit

    Is there any chance TC Electronic will update TC Near to support for 64-bit only operating systems? It would be a shame to have all those killer audio interfaces bricked...

    read more...
    10 6,346
    • nixx
      yann_

      I agree. but it seems they are not involved in this forum at all. 


      I think it's more for users, cause if you check most posts don't even get replies, sometimes if ure lucky a user will help you out but Tc's staff have not seen em around. 

      • October 3, 2019
    • nixx
      lello88

      Hello, updated yesterday to OSX Catalina, my  Impact Twin unfortunately does not work, I sent an email to the support, I hope to receive an email from the support, greetings

       


      • October 10, 2019
    • nixx
      LB

      I own a Studio Konnekt 48 and I really love that interface. It is perfect for my recording needs, sounds great and has reasonable latencies. 


      It is a real shame, that TC Electronics don't support this fairly new product. In a time where everybody's talking about the environment and saving resources, it just doesn't seem right that I have to throw away a perfectly good (great actually...) audio interface, just because I wish to upgrade the software on my Mac. 


      Next time I buy an audio product I guess I will spend some time checking out the "end of life" policies of the manufaturer. The software support should last at least as long as the life expectancy of the hardware product.


      I always thought of TC Electronics as a serious and trustworthy manufacturer, but this time you have really let me down...


       


       

      • October 14, 2019
    • nixx
      LB

      I wonder if TC even exits anymore, after they have been ackquired by Behringer.. 

      • November 25, 2019
    • nixx
      hakanbahadir

      I have the same problem, luckily I was the Beta tester of Catalina and could be able to turn back to previous version. I can not use Catalina just because of this hardware and it is not acceptable.


      TC please answer us with a solution.


      Hakan

      • December 12, 2019
  • pedrolpd
    Contributor - Level 1
    2019-09-06
    0 93
  • Alex_Zero
    Contributor - Level 2
    2019-09-05

    How do I get refund for the Finalizer App? I bought this 2 weeks ago, it did not work from day 1 and I have been in contact with the TC Electronics team since then to fix it with no success. I have asked them multiple times about a refund and have been ignored.

    I have also searched the TC Electronics website to identify their complaints procedure and it appears they do not have one.

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    1 398
    • Alex_Zero
      Azenkwed

      Good luck with that. TC Electronic is the worse company to deal with. They have NO customer support. I bought Finalizer and didn't receive my email with the serial number. I am so pissed off.


      If you get any issues as a small customer with TC electronics, forget it, it's like dealing with a crook or a drug dealer.  Once they got your money they make sure reaching out to them is impossible, yet acting like they have some form of customer support. 


      You want an example of how low TC electronic is, what and the bunch of crooks they are? Go on their support page.  They have the guts to put pictures of support people with a smile on their face and a headset as if they have a proper customer support team and a call center. They don't. it's all smoke and mirrors.  

      • September 9, 2019
    • Alex_Zero
      TC-Claus

      Hi Azenkwed,


      Did You get Your license ? Please PM me or reply here if not!


      We have seen issues with the email getting caught in spam filters ...


      All the best from


      Claus

      • September 23, 2019
    • Alex_Zero
      teedouble

      I would like to know how to get a refund as well as the user above this thing hasnt worked since I bought it.

      • October 20, 2019
    • Alex_Zero
      TC-Claus

      Hi Terrany,


      I would like to help - will You describe the issue and what is Your System setup?


      All the best from


      Claus

      • October 20, 2019
    • Alex_Zero
      DrMove

      I finally got it to work in my system...sort of!  The first I learned from TC Electronic support is that you must use it with an ASIO sound driver.  Okay, so I opened it in a different computer with ASIO and I have it authorized through iLok...fine!  And I got it to open, take a master, manipulate it and so on.  I also put in several reference track and...voila!  I can compare my track to pro released tracks!  However, I never got an answer from support re: the Finalizer.exe (the executable file) doesn't install the program into my Windows 10 operating system, it just opens directly from the folder where it sits on my C drive.  This can't be right because when I go to save as a project, it saves the name I gave in the folder I sent it to, however, there's no file extension assigned to it.  And I have no clue what file extension it should have.  Windows can't open it without a file extension.  That's why it's not right...the fact that it opens directly from the folder withought installing to the operating system...we're missing something here.


      Will someone please confirm that this is the problem with this software...IT DOESN'T INSTALL INTO THE OPERATING SYSTEM...IT JUST OPENS DIRECTLY FROM THE FOLDER!  SO I CAN'T SAVE A PROJECT BECAUSE IT DOESN'T ASSIGN YOUR FILE AN EXTENSION!


      Now that I more or less figured out how it works (I read through much of the manual) I would love to have actually save a project so I can go back and keep refining my master.


      WILL SOMEONE AT TC ELECTRONIC PLEASE FIX THIS ISSUE OR RETURN OUR MONEY...100 HARD-EARNED AMERICAN DOLLARS!


      Thanks,


      DrMove


       


       


       


       


       

      • October 22, 2019
  • CaryCme
    Contributor - Level 1
    2019-09-04

     My question is:

    With Mono Input, will Stereo output be enabled and function as so? In otherwords, can stereo output go to 2 different sources (i.e. 2 different channels or amps)?

     

    Helix Phaser and Corona Chorus to be specific.

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    0 121
    • CaryCme
      TC-Mike

      Yes, the toenprint pedals jack connectors  all have jack sensing,so  if you use mono in, stereo out, the output will be stereo and can be send to 2 amps.


      Best regards,


      Mike


       

      • September 23, 2019
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