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  • New
    TC Electronic
    Triber Moderator
    2021-04-23
    TC Electronic New Product Release: SKYSURFER MINI REVERB | Effects and Pedals
     
     
    Your perfect beach buddy. Designed around superb studio-grade algorithms, SKYSURFER MINI REVERB provides all the lush, transparent reverb sounds you could ever dream of – without compromising your original tone.
     
    List Price: $39

    #TCElectronic #SKYSURFERMINIREVERB #GuitarLove #Knowyourtone #GuitarGear #Pedals #ToneHeaven
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  • New
    Rapisme
    Newcomer - Level 1
    2021-04-23
    TC electronics BH550 goes into protection mode intermittently | Bass Amplifiers

    So I recently acquired a BH 550 head and had it for 5 days. On the 1st played with issues. On the second day that's when during used it will intermittently go into protection mode then shut off then a few seconds later come back on! I did the care ticket thing but was curious if anyone may have a more pragmatic solution?

     

    Thanks,

    Rap

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    • 2 Replies
      Oldest
    • Rapisme
      NicJonesMT Hi Rapisme.
      Please submit a technical support ticket and we can go through some trouble shooting with.
      Simply click "SUPPORT" at the top of the page and scroll down to the Technical support option.
      • Apr 23
    • Rapisme
      Rapisme

      Hi, did that already and received an email indicating that I’ll have to proceed to an authorized service center to receive out of warranty service?
      • Apr 23
  • New
    aminor
    Contributor - Level 1
    2021-04-22
    Deactivate Licence from a device | Software Licenses
    Hi team,
     
    I have migrated to an iMac from a MacMini but I did not deactivate the license of my Finalizer on previous device and I do not have access to my previous device.
     
    Order number: 80331
    Time of purchase: 30/09/2019 21:50:48 (Central European Summer Time).
     
    I have sent an email to [email protected] 5 days ago but nobody replied?
     
    iLok says I need to contact you for this issue.
     
    Thnaks
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    • 1 Replies
      Oldest
    • aminor
      NicJonesMT Hi Aminor.
      Please be aware that [email protected] is no longer an active email address.
      You need to submit a technical support ticket (Click support above and scroll down the page) and we can then assist you.
      Please ensure you provide your iLok user ID.
      • Apr 23
  • New
    GainBear
    Newcomer - Level 1
    2021-04-21
    Plethora X5 - Sentry Noisegate Hiss Algorithm | Effects and Pedals

    Is there a way to access the Hiss algorithm in the X5?

     

    I'm not a high gain player and don't need a traditional gate, but I have a Sentry on my board for really bad venues. It has been a life saver a few times.

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    • 1 Replies
      Oldest
    • GainBear
      Dale_M Hi tehre I do not have a, X5 at hand but there should be a choice between GATE, TONEPRINT and HISS in TonePrint ?
      • Apr 21
      • Plethora X5 - Sentry Noisegate Hiss Algorithm
        GainBear My apologies, but I’ve tried to respond a few times and it doesn’t seem to save? Dale, no actually the available TonePrints for the X5 are those available in the TonePrint editor app. The HISS algorithm on the Sentry pedal is engaged via switch not a TonePrint, so I’m guessing that is the miss?
        • May 7
  • New
    VoidSpawn
    Newcomer - Level 1
    2021-04-20
    Tc electronic Hall of Fame 2 | Delays / Reverbs

    Hello, 

    I'm having trouble with my HOF 2 pedal. When I connect to my effects loop on my Marshall combo amp and I turn on the pedal it significantly lowers the sound. It makes it sound as if the my amp is far away. I have also tried this pedal through the effects loop of a peavy half stack and I get the same result. How can this be fixed? 

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  • New
    Mas89
    Newcomer - Level 1
    2021-04-20
    Ditto+ extended mode | Effects and Pedals

    Why does the possibility to extend the loop work only for the first overdub? It is highly impractical because my workflow (pretty basic) would be: 

    1. scratching some rhythm (1 bar)

    2. Overdub bass line (1 bar)

    3. Overdub chords (1 bar)

    4. Overdub melody (4 bars)

    No way I can do it, the loop is now blocked to the length of 2. no matter if it was really an extension of the first or not. For me it's kind of silly that the extend mode works like this.

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    • 1 Replies
      Oldest
    • Mas89
      Dale_M I have passed your remarks on to the design team. Speaking to them, this would stretch the limitations of this model but the feedback is appreciated.

      As a workaround you can always change the track name of a particular great loop recording at any state (combinations of /xtended loop and overdub(s) and that way have it converted as a backing track that cannot be cleared by press and hold FS + you gain a new round of xtend loop based on the previous ("bounced down) loop recording(s) to refine your epic 128 bar intro.

      This way you can always have a backup available of each step by converting loop to BT and then copy converted Backing track recording to another empty track folder and a slightly changed name of file to get additional templates to build on or backup the steps ..
      • Apr 20
  • New
    jaslan
    Contributor - Level 2
    2021-04-20
    Can you delete a Toneprint from the Plethora X5 pedal? | Effects and Pedals

    I would like to delete some of the Toneprints on the Plethora X5 (from the pedal itself).

    I can't seem to find a way.  I tried on the pedal.  I tried in the Toneprint app.  I tried plugging the USB into my Windows machine to see if I could edit loaded Toneprints from there.  I just want to remove the Toneprints that I will never use to make the ones I do use quicker and easier to find in the list.

    Thanks for any help!

    JL

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    • 1 Replies
      Oldest
    • jaslan
      PedroRodrigues Hi Jaslan please be aware that If you wish to return to template defaults on TonePrint App, you can simply click the Reload button next to the Template menu to reset the currently selected template to its default values. This will reset all knob assignments, modifier curves and parameter values to the defaults stored in this template.
      When it comes to PLETHORA X5, please consider that each pedal “effect” in Plethora comes pre-loaded from the factory with all of the default TONEPRINT that the standalone stomp-boxes have.

      These “default TONERPINTS” will be displayed above the line on the TonePrint list when in edit mode and cannot be edited or removed from plethora. Below the line there is an editable list of TONEPRINTS which you can curate yourself with help from the TonePrint app.

      You can press and hold TonePrint knob on a highlighter TonePrint to delete from the list...

      There is currently no way to backup, share or import/export entire boards as presets, however you can restore all factory boards by going into Edit mode and navigating to

      SETTINGS > GLOBAL > SERVICE > FACTORY RESET


      Please be aware that performing a factory reset will completely reset all boards and delete any custom boards you have created yourself.
      • Apr 20
      • Can you delete a Toneprint from the Plethora X5 pedal?
        jaslan Thanks for the reply. That worked for me. I was trying to delete the factory Toneprints "above the line", which is why I couldn't get it to work. It is very manageable with factory Toneprints and a few that I will actually use. Somehow, I ended up with at least 20 extra Toneprints for each pedal stored in there. Clearing them out helped. Though, I WOULD submit a request to make it possible to remove factory Toneprints as well.
        • 1
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        • Apr 20
  • New
    robinpridian1
    Newcomer - Level 1
    2021-04-19
    Plethora X5 MIDI CC messages | Effects and Pedals

    Hi,

    Loving the board and happy that you can turn effects on and off with MIDI.

    Obviously there is a lot of scope for expanding the MIDI functionality and I'm sure people are excited/hoping for different things.

    The ONE thing I would be very grateful to be added is the ability to activate/deactivate the tuner via a CC message.

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  • New
    donzellireynolds0904
    Newcomer - Level 1
    2021-04-19
    Who do I contact to determine the status of my refund? | Software Licenses

    Who can I contact to check the status of my refund? CAS-441332-L9S2Y3

     

    Thank you,

     

    Donald Reynolds

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    • 1 Replies
      Oldest
    • donzellireynolds0904
      ChrisEdwards1 Hi Donald, thank you for supplying your case number. I will reach out to the case owner and have them investigate this further for you and reach out.
      • Apr 19
  • New
    Jakubzet87
    Newcomer - Level 1
    2021-04-17
    Live Looping | Effects and Pedals

    Hi TC,

    We use looper in our band in few songs and it´s long-term problem to synchronize with drummer. Only one looper avalaible solving this problem is Digitech Jamman, which has rythm output so you can send metronom click to drumer´s headpones, BUT this product has many defect. For example you cannot change tempo manually, only by tap tempo function and others flaws.

    Would be great to invent looper with rythm isolated output function, coz it´s really missing on market and I believe many musicians would love it.

    Thanks for answer and I hope it´ll be avalaible one day.

    Yours truly, Jakub

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    • 2 Replies
      Oldest
    • Jakubzet87
      WilliamR Hello, William from musictribe here, I will pass this suggestion to our developers for consideration.
      • Apr 18
    • Jakubzet87
      Jakubzet87

      Thank you William. Appreciate it. Jakub
      • Apr 19
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