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166,810 posts
  • New
    Newcomer - Level 1

    I guess I'm feeling like kind of a momo. Having difficulty interpreting the manual in regards to GLOBAL GUITAR SETTING. Is it possible to have a Global guitar sound for MOST presets BUT simultaneously have individual presets (approximately 4-6) with different guitar settings and guitar effect automation? If so how do I accomplish this?

    Lastly does anyone know the alan wrench size for the small power cable securing bracket on the back of the unit? I'm assuming it's a metric size and need to aquire one.

    Many thanks!

    0 7
    • brynnerhead1
      PedroRodrigues Hi brynnerhead1, thank you for your post, to be possible to assist yo with more tools and information on this matter, please follow the link below to submit an assistance request directly to our Tech Support Team. Thank you
      • 19 hours ago
    • brynnerhead1
      kiskadar69 "Is it possible to have a Global guitar sound for MOST presets BUT simultaneously have individual presets (approximately 4-6) with different guitar settings and guitar effect automation?": yes, it is possible. I don't have VoiceLive 3, but I think that's the way to do it:
      Step 1: set the SETUP / SYSTEM tab / All Guitar FX Global parameter so that the guitar effects are not global. See TC-Helicon VoiceLive 3 Reference Manual page 162.
      Step 2: Perform the steps described on pages 68, 69 and 70 of the TC-Helicon VoiceLive 3 Reference Manual ("How do Global Effects work?", "Keep your Global Preset safe", "Defining the Global Preset", "Using an effect from the Global Preset", "The link between the Global Preset and other Presets goes both ways", "Using the Global Preset to copy effect settings into a Preset").
      • 14 hours ago
  • New
    Newcomer - Level 1

    I know that TC Helicon's VoiceSupport2 software does not support direct editing of presets (i.e. changing reverb types)

    And I know that sells third party preset editors, but I don't think they have a Mac version for the VoiceLive Play

    I was wondering if anyone has figured out a solution to editing VoiceLive Play presets on a Mac -- maybe with SysEx editing software?


    thanks in advance for any help

    0 11
  • New
    Newcomer - Level 1

    Hey there, I recently bought a TC Helicon blender. I've encountered. A couple of issues while setting it up.

    - All the instruments are only being heard on the left headphone. The talk feature can be heard across the spectrum but the rest in panned hard right. Not sure how to adjust that.

    - I'm having trouble getting the app connected to multiple phones. On the Android app I can connect 1 phone but then there's no option to join. Afriends network available when we try to add other phones. 

    Can I please get some assistance with this? Thanks very much.


    0 3
  • New
    Newcomer - Level 1

    Is it possible to use the voice live play gtx with a go xlr mini to use the vocal effects for my stream. Didn't know if it needed to be hooked up in a certain order and which unit to use the phantom power with. Any help appreciated. 

    0 9
    • Shawndeer74
      PedroRodrigues Hi Shawndeer74, thank you for your post, this might not be an easy set up due to the outputs structure on the VoiceLive Play GTX that offers XLR Stereo output but also due to the fact that some of the tools available on this unit for vocals are entwined with the Input Guitar signal.
      The VoiceLive Play GTX was not designed with this purpose and the unit should be connected directly to DESK or via the Inputs on an AUDIO INTERFACE for a DAW.
      Nevertheless, you can set up the Output as Mono on the VoiceLive Play GTX, where the full-mix signal is on the LEFT and a DRY vocal is on the RIGHT.
      Any Tone and Pitch Cor Amt settings from the Setup menu are included on the RIGHT DRY channel.
      You might be able to feed the full-mix signal is on the LEFT to the XLR Input of your GOXLR, but you will miss the any Tone and Pitch Cor Amt settings from the Setup menu that outputs via the RIGHT DRY channel.
      For last it is important to take in to account that this is a set up suggestion not a definitive solution, and you may find some issues when pursuing this set up. I hope this helps. Thank you
      • May 13
  • New
    Contributor - Level 2

    I have had a perform-vk for several months now, and lately - it simply will not connect to voice support, even though it is plugged into the usb port. I have never really understood app-wise that there is no app that will let you configure the unit.  The phone app does not give separate access to the features, it simply names a thousand popular artists and you are to choose one and upposedly it handles the configuration.  My problem is that even that feature doesn't work.  My untit seems to work perfectly until i try to connect to voice support or my phone, then nothing seems to work right.  For now, what I want is to use the three setups like 

    1. one voice pitch corrected slightly with reverb

    2. Two High - original voice and one or 2 higher harmonies (preferably one) with reverb.

    3. doubling with some reverb.

    I was able to program a pedal for the above.

    But #3 somehow got changed and lost the doubling. 

    1. Is there a way to program doubling on the unit itself?

    2.  why does the unit always say it is in use by another app even after a fresh reboot?

    3.  Is there no phone app that actually works?  Even the beaming doesn't seem to work right. I Would like to be able to easily choose doubling, and even hard tune on occasion



    0 7
  • New
    Newcomer - Level 1

    Good afternoon.

    I am THE newest newbie with not just this product but in singing period. A very long-story short, on June 16th I will be joining a band onstage for an outdoor fundraiser concert in front of about 700-1,000 people (and I am scared to death because this will be the very FIRST TIME I will sing in front of people).  I am practicing daily with backing tracks but NOT with the VoiceLive Play and I have no other voice effects in place currently.

    So I recently took a leap of faith and purchased a VoiceLive Play.

    I was hoping at least some of the songs we are performing, would be included as a Preset but sadly none of them are.  Here are the (10) songs I will be singing with the band:

    01 - Thank You **

    02 - Can’t You See

    03 - The Weight

    04 - Peaceful Easy Feeling **

    05 - Cover Of The Rolling Stone

    06 - Turn The Page **

    07 - Simple Man

    08 - Mary Janes Last Dance

    09 - Rocky Mountain Way

    10 - Comfortably Numb

    The (3) songs with ** are the ones I am going to sing Lead on, the other songs are just minor singing parts and/or backing singing.

    I have looked at the settings (once) when I first received the VoiceLive Play however I simply do not have enough time to learn the VoiceLive Play device so that I can set it up for those ten songs myself.  Can somebody please help me get these ten songs setup now, so that I can continue practicing but practicing with the VoiceLive Play.

    0 3
  • New
    Newcomer - Level 1

    It's been a while since I used my play acoustic . No when I use the hit button the harmonies occasionally break up . I use a Shure sm58 mic . Any ideas anyone . I'm on the most updated firm/software . I've ordered a new mic cabile in case is that breaking down . 
    thank in advance 

    0 9
    • Livemusic
      PedroRodrigues Hi Livemusic, thank you for your post I would suggest following the guidance present on the link below to perform an update on your unit even if your are already running the lasts Firmware version. When the Firmware update is concluded please tested your Play Acoustic with the new XLR cable. Thank you
      • May 11
  • New
    Super Contributor - Level 2

    It has been a while since i used my VLP GTX and getting back into gigging now..  I think there were some firmware updates since the last time I used it (2013).  I would like to know if there are any documents that explain the new features or changers that were added in these firmware updates, that adds to whatever is in the normal user manual?

    Also I would like to know what differences, if any, exist between the GTX and the the regular PLAY...since the PLAY is still in production and probably has received even more updates...while the GTX is out of of product and probably stopped getting updates.  

    The main reason I like my GTX was because of the midi input capability.  But I recall from years ago some feedback problems occasionally with it and its possible they updated PLAY's firmware to eliminate the feedback maybe?  Anything else different?

    I saw questions on here a while ago asking what features I'd like to see in a future product....

    I really liked my GTX a lot back when I was using it, I don't need fancy features like looping, harmonies...just basic pitch correction, sometimes some tone mods..  I'm back up singer that needs to be in tune and sometimes pitch my voice up an ocative...and sometimes add some doubling and stuff like that.  If there is ever a more up to date version of VLP, that still has midi..and maybe also adds some of the newer vocal FX that TCHelicon has been coming out with in the smaller pedals...perhaps improved DSP, etc..I would definitely buy one.  The beauty of this pedal was smaller size and simplicity.

    I also definitely used the onboard ambient mics to feed my IEM's with stage sound...that has been very useful for me.  A pedal which combines VLP functionality with also a personal IEM mixer would be very useful for a lot of people.  An IEM mixer needs to combine my own mic, with my own instrument (without using built in guitar or keyboard sounds), the FOH monitor feed, as well as the ambient mics....ideally with ability to pan each of those things into a stereo IEM mix to help distinguish them a bit (ambients are already stereo).  Also, if this was provided with a mic send pure mic to FOH...even better.  

    0 16
    • SteveSchow
      NicJonesMT Hi SteveSchow.
      You can view the firmware release documents through the VoiceSupport application.
      Can you please submit a ticket if you are having issues seeing these.
      The main difference between the Play and the GTX is that the GTX has been specifically designed to function with an electric guitar. An Example would be the amp simulators that are provided on the GTX model. Please feel free to submit a ticket and we can advise you further on this.
      • May 10
    • SteveSchow
      kiskadar69 1. "there are any documents that explain the new features or changers that were added in these firmware updates?"
      v1.2.03 Build 50: Mic Boost parameter, Switch-3 programming
      v1.2.11 Build 61 (March 9, 2015, latest): fixes an issue where looper recordings could contain random pops and clicks
      Which version is your Play GTX currently running?

      2. "what differences, if any, exist between the GTX and the the regular Play?"
      The TC-Helicon VoiceLive Play GTX..
      2.1. ..cannot handle the three small buttons of the TC-Helicon MP-76 microphone
      2.2. ..has MIDI In and MIDI settings, can be controlled by MIDI
      2.3. ..has a "Notes" style in the Harmony block. In Notes mode, the notes for harmonies are not guessed by Play GTX, but follow the Note On and Note Off commands received via MIDI pretty much exactly
      2.4. ..has INST IN input
      2.5. ..has INST THRU output
      2.6. ..has GND switch for XLR outputs
      2.7. ..has electric/acoustic guitar effects block
      2.8. ..Switch-3 switches can also be programmed with Gtr Delay, Gtr Reverb, Gtr uMod, Gtr Boost
      2.9. white, the display is blue

      3. "possible they updated PLAY's firmware to eliminate the feedback maybe?"
      I don't know about that, but I think feedback can be overcome by setting up and using the device correctly.

      4. "there is ever a more up to date version of VLP, that still has MIDI"
      Unfortunately, no. Check out TC-Helicon Perform-VK.
      • May 10
    • SteveSchow
      SteveSchow Thanks for getting back to me.

      I am aware of the basic differences between these two models according to standard marketing materials. I'm more interested to find out what has been updated to either of these units through firmware updates sincd 2013.

      Ironically, I don't use guitar in the GTX. I bought it specifically because it has midi input port. Also because the onboard condensor microphone can be used as an ambient mic for my IEM's. This makes the GTX much more useful generally, unless PLAY has been updated, but I see that it has this may be moot point.

      Back in the 2013 days, the GTX (and maybe PLAY?) had a strong tendency to get feedback unless you changed the tone to settings that might prevent feedback by lowering treble but also didn't sound as good. At some point my understanding is that TC updated the firmware in PLAY with a specific feedback suppression capability that can be switched on, but it was not added to the GTX at the time, I guess because the GTX had been discontinued I'm not sure.

      But then later in 2015 there was a firmware update to the GTX again anyway, which I'm not sure right now whether I have that yet, I have to get my GTX out of storage and connect it to my computer to find out. But anyway, I am wondering if they added that feedback suppression to the GTX also at that time? That would be EXTREMELY good if they did, it would make me very happy.

      I don't know if I can switch to PLAY from the GTX in order to get better feedback suppression. Mainly because I am definitely using the GTX's built in condensor mics as IEM ambient mics.

      The other larger and more sophisticated VL's are not an option for me as I am just a backup singer and I don't want a box that is that big and complicated for what I do. The GTX is/was nearly perfect, except feedback was sometimes a problem with it.
      • May 10
  • New
    Newcomer - Level 1

    Is there any documentation available on the voicelive play's sysex implementation?
    I have one but find it a little tedious to make changes with just the built-in encoder. i was hoping that voicesupport 2 supported preset editing for this but sadly not.

    i know there are third-party programs available for other products (i.e. the GTX) but was unable to find any for the standard play, so i thought i would try and do that myself - but this will be a tedious process without any documentation.

    Only documentation i've found so far is for the voicelive 3 but i'm assuming that this wouldn't translate to the play

    Any help would be greatly appreciated!

    0 4
    • Takelmeifter
      NicJonesMT Hi Takelmeifter
      Can you please click support at the top of the page and submit a technical support ticket.
      We can then look into this for you.
      • May 10
  • New
    Newcomer - Level 1

    I'm not sure what part of the mixer is the issue but whever I share my screen and/or window on discord, the audio immediatly begins cutting out. Sometimes if you wait long enough it comes back, other times it doesn't.


    I just did a fresh reload of Windows 11 and hooked my headset to my PC and had no issues. I just hooked my mixer back up and am once again having this issue.

    0 4
    • Hoku
      NicJonesMT Hi Hoku
      Please click the Support tab at the top of the page and submit a technical support ticket.
      Please provide as much information as possible on your setup, and also provide a screen shot of the Windows App Volume and Device preferences menu.
      • May 9
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