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223,463 members
97,657 posts
  • New
    boloulu
    Contributor - Level 1
    2021-04-05

    So, Ive seen demos of the VL3X use a talkbox preset so you can do Joe walsh, Peter Framton, even Jerry Cantrell Man in The Box without a wah pedal. When I go to the guitar bank and and to the preset I get nothing. What gives? Anyboy know how this works? same thing occurs with vocoder preset. zilch nada . Apprecite any help. Unfortunately there are no tutorials for this on YouTube by anyone or by The TC helicon  demo guys

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    0 13
  • New
    Bullworkz
    Newcomer - Level 1
    2021-04-04

    Hello,

    Proud new owner of a GoXLR.  Opened the box and the only power adapter plug included was a European/UK version.

    I don't want to return this unit but going to be forced to unless someone can take care of this.

    Thanks,

    Jim

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    0 21
    • Bullworkz
      Nigel67 Hi Jim. I can only apologise for the inconvenience. Please contact the shop that you purchased the unit from and ask them to supply the correct adapter or replace the unit with another one which does have the correct adapter. Many thanks. However, if you are in the USA for example and you purchased the unit from a European/UK seller, then the unit would not have included a USA plug adapter and your best option would be to purchase something like a travel adapter.
      • Apr 4
  • New
    S7ewie
    Newcomer - Level 1
    2021-04-03

    I'm trying to work out if the Go XLR Mini is the right piece of equipment for me. 

    Im not a streamer or a content creator. I'm simply looking for a physical mixer that allows me to:

    • Control my own mic output level that friends hear over voice coms and allows me to mute myself. 
    • Contol the system sound levels that I hear.
    • Control the music levels that I hear. 
    • Control the voice coms levels that I hear. 

    Again, I'm not a streamer so it's not about what viewers can hear, it's more of a personal sound mixer. In the past I've used a combination of voicemeeter and a Yahama AY03 and it's always been a bit over complicated and doesn't really work how I want it to. I think the Go XLR might be the answer but I wanted to check you can set it up like that before I buy it. 

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    0 11
  • New
    dannyc116
    Newcomer - Level 1
    2021-04-02

    Hi, I need a power cord for a GOXLR Mini. I accidentaly cut through the power cord with scissors and would like to buy a new power cord. It's not a warranty issue, and even if it was, I tossed out all the boxes and paperwork already.

    0 8
    • dannyc116
      ChrisEdwards1 Hi dannyc116, if you have not yet done so I would recommend submitting a spares ticket. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Apr 1
  • New
    SteveWB
    Newcomer - Level 1
    2021-04-02

    Hi there,

    I am having a lot of trouble, with my dealer, replacing my faulty VOICETONE HARMONY-G XT under warranty.

    Is there a supply issue here in Australia?

    0 9
  • New
    Sircates22
    Newcomer - Level 1
    2021-04-01

    Mostly just a curiosity but can anyone tell me if the audio that comes into the aux input remains analog on its way to the headphone output?

    if it doesn't hit a adc and dac in its travels, is the same true for the guitar input if your not using the built in digital effects? 

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    0 8
    • Sircates22
      PedroRodrigues Hi Sircates22 please consider that regarding to the Aux input, when a signal is detected here and no guitar is plugged in, Play Electric will use the music signal to figure out key and scale information, in the case of having a Guitar the unit will use this signal instead to figure out key and scale information. This means that I any case digital processing is always involved on this unit operations when it comes the input stage.
      • Apr 3
  • New
    rtp_78
    Contributor - Level 1
    2021-04-01

    I purchase a Go Guitar Pro interface last Dec 22, 2020 when I received the item I notice that sometimes I am having a difficulty for the output to be heard either by headphone o amp. Since the purchased I only used it a couple and only today Apr 1 I use the product again and I can not make it work. I change guitar cable USB mini and and OTG but it still do not work. The serial of the interface is S190701472DPE. I need help regarding this matter. Thanks

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    0 10
    • rtp_78
      DavidKnighton Hello rtp_78,
      I would suggest opening a service ticket to have the item evaluated under warranty. Click the SUPPORT link at the top of the page, then scroll down and click SERVICE tile to start your claim.
      • Apr 1
  • New
    Mustibaz
    Newcomer - Level 1
    2021-04-01

    Hey,

    i have one 1 question.

    i have the TC HELICON GO XLR and there is a Problem.

    everytime when im starting the Hardtune on the Board is there sometimes a sound bug.

    with my voice sounds like Pikachu.

    and i want to ask u why it is like that :)

     Thank u ahead.

     
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    0 7
  • New
    jackL
    Newcomer - Level 1
    2021-04-01

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

    0 13
  • New
    Smith1961
    Newcomer - Level 1
    2021-04-01

    I just bought a Play Acoustic, but the included power supply is not compatible with U.S. electrical outlets. What are my options? 

    0 9
    • Smith1961
      Nigel67 Hi, the psu is a universal part and works from 100 to 240 volts. I would suggest that you could either purchase a travel adapter or contact our spares department and purchase the correct adapter. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare parts tab and submit a ticket. If the reseller sent you the wrong part, then you could also contact them and ask them to supply the correct adapter for your country.
      • Mar 31
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