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  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13
    voice live play | Vocal Effects

    Is there any way to hook up a rechargeable battery to power the voice live play acoustic. If so, what make and model do you recommend?

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    • 2 Replies
      Oldest
    • KerryKnuth
      NicJonesMT Hi Kerry.
      As we do not produce portable power solutions we cannot recommend a specific one. All I would say is to look on user forums to see what other users are using as they may be able to advise you further.
      • Jan 14
    • KerryKnuth
      MartyCansler Hi Kerry, I have been using this for years. You need at least a 10,000 mAh power bank (20,000 would be better for longer battery life), a usb 5v to 12v converter cable and a reverse polarity cable. You can find it all on Amazon. Never had a problem and I have been using this for about three years.
      • Jan 14
  • New
    gawa4699
    Newcomer - Level 1
    2021-01-13
    Repair | Vocal Effects

    I've had a lot of trouble to login I purchased a item on trying to use it no sound will come out of it buttons on machine do not work i bought the item back in October 2020 but do to illness and Christmas I could not get Intouch with anyone to rectify the matter can you help

    read more...
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    • 3 Replies
      Oldest
    • gawa4699
      Nigel67 Hi, I am sorry about the login issues you are experiencing. Can you tell me the issue that you are having trying to login in and submit a ticket and I will get our web Team to look into it. If you are trying to login from the Home page, then this may be the issue as this login is for our partners only. You have to be in the Community page to log in. Can you tell me the error message that you are receiving. Many thanks
      • Jan 13
      • Repair
        gawa4699 I’m logged in how do I get my item replaced
        • Jan 14
      • Repair
        Nigel67 Once you have logged in to Community, please go to the Support Tab at the top of the page and click on it. In the new page that opens, scroll down to the Service Tab. Click on this and fill out the ticket. One of my colleagues will then reply to you. Many thanks
        • Jan 14
      • Repair
        gawa4699 I’ve put a ticket in thanks
        • 1
        • ·
        • Jan 14
    • gawa4699
      gawa4699 How long does this process normally take
      • Jan 14
    • gawa4699
      gawa4699 What is my case number not sure what is taking so long
      • Jan 14
      • Repair
        Nigel67 Your case number is CAS-410455-V7W5H7 and you replied to it at 8.56 this morning. I am sure my colleague will reply again shortly.
        • Jan 15
  • New
    WBGMike48
    Newcomer - Level 1
    2021-01-13
    GOXLR drivers | Digital Mixers

    are the goXLR drivers asio drivers?

     

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  • New
    goatyplayz
    Newcomer - Level 1
    2021-01-13
    GoXlr Lights around the VOICEFC spinning | USB Audio Interfaces

    I can't get my GOXLR to work, I just bought it, I went to the discord to get the best help I could. A few people tried to help troubleshoot but it did not work. My mic is unable to work so the item is basically useless at this time. There is limited support here and I would just like to send it in for service. Can anyone help me?

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  • New
    jim1425
    Newcomer - Level 1
    2021-01-12
    HARMONY KEY DETECTION BY AUX OR MIC | Vocal Effects

    HI IM NEW HERE, IM PLANNING TO PURCHASE A TC HELICON PERFORM V OR A PERFORM VK..JUST WANT TO KNOW IF BOTH DETECT PROPER KEY VIA AUX INPUTS OR ANY FROM ITS INPUTS ON BOARD TO DETECT OR GUESS THE RIGHT KEY IN ORDER TO USE THE HARMONY EFFECTS....I DONT PLAY GUITAR OR KEYBOARD ..JUST LOVE TO SING AND RECORD VIA MINUS ONE OR BACKTRACKS(KARAOKE)

    THANKS COMMUNITY FOR ANY HELP OR REPLY.

    JIM

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    • 1 Replies
      Oldest
    • jim1425
      ChrisEdwards1 Hi jim1425, both the Perform V and VK can detect keys via a backing track via Aux or with the use of the Roomsense feature. The Roomsense feature will use in the built-in Microphone on the unit to listen for chords in the room from a guitar or piano and try to figure out key and scale from that.

      The Perform VK is also capable of doing this with a Keyboard connected.
      • Jan 13
      • HARMONY KEY DETECTION BY AUX OR MIC
        jim1425 Thank you for such a pleasant reply.....more power to you and God bless you too..
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        • Jan 13
  • New
    JoseRGonzalez
    Newcomer - Level 1
    2021-01-12
    Vocal Output Panning (L/R) | Vocal Effects

    Hello... is there a way to pan my vocals to the right channel (output to mixer) only so I can monitor the left channel (output to monitor) without hearing my vocals?

    Im using back tracks and hear my vocals in the ear monitor louder than the click track (left channel).

    Cheers,

     

    JG

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      Oldest
    • JoseRGonzalez
      PedroRodrigues Hi JoseRGonzalez to be possible to reply in more detail please state what unit what you are referring to. Nevertheless generally on TC HELICON units that will not be possible but please confirm the unit you are referring to so I can provide the options available. Thank you
      • Jan 12
      • Vocal Output Panning (L/R)
        JoseRGonzalez VL3X. Sorry about that. I am using background tracks and need to monitor the left channel with in-ears, but my voice also comes out on the left channel and doesnt let me hear the click track. Thanks!
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        • Jan 12
      • Vocal Output Panning (L/R)
        PedroRodrigues Hi Jose, please be aware that the metronome is always on, even when it's not. It's constantly ticking away in the background, so even when you have the metronome set to Off, it's still going internally to calculate things like delay.
        You can go into the Mix menu and customize the headphone output - it's possible to make this just the metronome output by turning everything else down. You can change the metronome's tempo, but it must be done manually, either by going into the looper's Met menu, or you can button map an effect switch to Tap Tempo and dedicate one of your effect footswitches (either guitar, vocal, or both) to metronome tempo. Either way, when you go to tap in a tempo a window will pop up showing the current tempo, and you can use the preset up and down footswitches to edit the tempo 1 bpm at a time (or just tap it in). All the individual levels are adjustable as well, you have control over a Main Mix, Headphone Mix, Effects Mix, and Loop Mix.
        If I understand your situation, you want to be able to stop the loops and have silence for an indeterminate amount of time, then be able to stomp the loops back on and have the 1 beat of the metronome right when you press the footswitch. Unfortunately, I don't think this will be possible with the inclusion of the metronome through the main outs.
        It is possible to isolate the metronome to the headphone out jack via the Mix menu, so you'd be able to hear it. This would be a substitute for you looking down at the flashing metronome light when singing.
        • Jan 13
      • Vocal Output Panning (L/R)
        JoseRGonzalez Hi Pedro... I dont use the metronome. I create my own backing tracks and import them into the voicelive3 extreme. The backing tracks I make have the music I want people to hear in the right channel. The left channel has a click and some cues to help me during the song. When I play the track in the VL3x, the right channel comes out my PA, and the left channel goes into my ear monitor. The background track works great, but my voice comes out of the VL3x out both channels, so because of my voice coming out of the left channel also, I cant hear well what I have in the track. If I lower the microphone levels, it would lower the volume on both channels so then the vocals would be too low on the mix. What I did last gig was to just connect my microphone directly to the PA so I didnt have to hear myself on the track, thus leaving the VL3x used as a track player.

        One way I tought of fixing this is to recreate all of my backing tracks so that the left channel is higher volume than the right. Thats gona take a long time.
        • Jan 13
  • New
    MartyCansler
    Contributor - Level 2
    2021-01-12
    Mic Stand Mount size for Perform VG | Vocal Effects

    I just purchased a Perform VG and tried to attach it to my mic stand.  I think it must only fit  the upper portion of the mic stand, but this still seems to be too large.  Mine, and most I have found are 5/8" diameter.  I have an older one that has an upper tube of 1/2".  This seems to fit well.  

    So which size should it best fit?  Will I break this if I try to attach it to the 5/8" tube?  

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    • 3 Replies
      Oldest
    • MartyCansler
      PedroRodrigues Hi, MartyCansler I would suggest to use a mic stand with 3/8" diameter to use with the Perform VG
      • Jan 12
    • MartyCansler
      MartyCansler Thank you for your reply. Do you know who makes a mic stand with this size?
      • Jan 12
      • Mic Stand Mount size for Perform VG
        PedroRodrigues Hi Marty I'm sure you will find a few solution on Thomann
        • Jan 13
    • MartyCansler
      MartyCansler Thank you Pedro. Just does not seem common to find this 3/8” diameter and no one list these specifications online.
      • Jan 15
  • New
    Poulppe
    Newcomer - Level 1
    2021-01-11
    Buy the Tc helicon mp76 microphone | Handheld Microphones

    Hello 

    why Can i not buy this microphone tc helicon mp 76 here in danmark.

    the dealer Dan guitar dont know if the Will get this microphone.

    So i hoped that anybody could tell me why i Cannot get this microphone 

    Have a Nice day

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  • New
    Daglow
    Newcomer - Level 1
    2021-01-10
    TC-helicon voicelive 2 midi problem | Vocal Effects

    I have a voicelive 2, but when I plug my midi keyboard controller in it nothing happens.  I have turned on the midi function and held the 2 switches down to recognize the channel.  Still nothing happens.  I have used the software and it sees my keyboard but there is an x at the bottom and unlit.  

    I am hoping I am doing something wrong and the midi portion is not broken!

    read more...
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    • 2 Replies
      Oldest
    • Daglow
      PedroRodrigues Hi, Daniel Daglow, please, connect a MIDI cable between your keyboard’s MIDI out and VoiceLive 2’s MIDI IN. Play a note on your keyboard and check VoiceLive 2’s display to see if the MIDI indicator lights. If it doesn’t, set the MIDI transmit channel of your keyboard to 1,VoiceLive 2’s default or perform the following quick MIDI receive channel procedure.
      Hold the PRESET up and SHORTCUT footswitches briefly to enter MIDI Setup.
      Press any note on your keyboard. This will automatically configure VoiceLive 2’s
      MIDI receive channel to match your keyboard’s.
      Tap the SHORTCUT footswitch to exit.
      You should now see the word MIDI flash in the main display when you play your keyboard.
      You can also set MIDI channel manually in the MIDItab of the SETUP menu.
      MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF.
      This will enable the MIDIIN. Alternatively, you may also remove the USB cable to access MIDIIN.
      When you want to restore computer control of VoiceLive 2 over USB, or you want to access the VoiceSupport application’s features, you can turn the USBCONTROL parameter back to On.
      In the Mac and Windows operating systems, you can select VoiceLive 2’s audio device in your workstation program by name.
      In some Windows DAW apps, however, the name of the audio device may be “USB Audio Device”. USB And MIDI Control To use VoiceLive 2’s MIDI IN jack for harmony, preset change or realtime control while USB is connected, enter the I/O tab in the SETUP menu and set USB CONTROL to OFF.
      USB audio will function normally, but MIDI will only be accepted by VoiceLive 2’s through its MIDI IN port. To re-enable VoiceSupport’s features and reception of MIDI from your DAW, turn USB CONTROL to ON.
      To access VoiceSupport please follow the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank" title="" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP
      • Jan 11
    • Daglow
      Daglow WoW! "MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF." That fixed the problem and some dust! Big thanx!
      • Jan 11
  • New
    Mcarafa
    Newcomer - Level 1
    2021-01-09
    TC Helicon Voiceworks Parts | Vocal Effects

    I am looking for a button for TC Helicon Voice works Rackmount unit.   Are there any places purchase those or a website?

    Any help would be appreciated thank you

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    • 3 Replies
      Oldest
    • Mcarafa
      RexBeckett Hi Mike, I would try opening a Care ticket for this.

      At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jan 9
    • Mcarafa
      Mcarafa Will do. Thanks!
      • Jan 9
    • Mcarafa
      Mcarafa will do. Thanks! Mike
      • Jan 9
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