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  • New
    duliming70
    Newcomer - Level 1
    2021-03-31
    Harmony Singer 2 does not work with MP75 Mic | Vocal Effects

    Sorry, New to the community. Just bought Harmony singer 2 and MP75 mic. but can not make the Mic to control the pedal. updated firmware as instructed, but still not working. Anybody here can give me a trick?

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    • duliming70
      RexBeckett Hi there, did you try enabling Mic Control?

      Quote from the manual: Mic Control allows you to control the effect's on/off status via an MP-75 microphone. Press and hold the footswitch while powering up the unit to toggle Mic Control.
      • Mar 31
  • New
    johnnyrod9
    Newcomer - Level 1
    2021-03-30
    TC Helicon VoiceLive Play - Power Source | Vocal Effects

    Hi,

    I recently accidentally plugged my processor into the wrong power source and I think I popped the fuse.

    I'm looking to get it repaired. Any advice is welcome.

    Thanks,

    Johnny

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  • New
    steveg2
    Newcomer - Level 1
    2021-03-30
    Voicelive Play question about pedal Switch 3 In | Vocal Effects

    I have a Voicelive Play Harmony & effects for singers

    I have the MP75 mic to switch back and forth from harmony effects

    I attach the VoiceLive hardware to a mic stand so I can get to it during gigs. I don't like it on the floor.

    Sometimes I play percussion and need to switch back and forth on the harmonies. 

    Can I plug in a pedal in the Switch 3 In hole so I can change the hit button during my vocals with my foot when playing percussion?

    If so what type of pedal do I need?

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  • New
    combustabowl
    Newcomer - Level 1
    2021-03-29
    GoXLR wall outlet plug | Digital Mixers

    I recently purchased a GoXLR from a UK vendor. Unfortunately, at the time, I did not consider the difference between wall outlets in the Europe and North America. Since the product has already shipped, I was wondering what my options would be in acquring a North American wall outlet plug in.

    Thank you for your help inadvance.

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    • combustabowl
      Nigel67 Hi, the power supply is part of the plug assembly and there is an adapter which contains the pins for the country you reside in that you snap on to the psu. Very similar to the mobile phone charger plugs. You could either purchase a travel plug converter that will convert between uk and USA plugs or contact our spares department who will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Mar 29
  • New
    Freddypttv
    Newcomer - Level 1
    2021-03-29
    Having difficulty configuring dual pc setup audio. | Analog Mixers

    Hello everyone! I'm not sure why I am having issues as TC-Helicon created a simple video online on how to do this if you have a GOXLR. But here I am.

     

    so what I'm doing is using a 3.5 cable from line out on my GOXLR and running it to my streaming pc's line in . Then doing line in from my GOXLR to my line out in my streaming pc. My GOXLR is connected to my gaming pc by the GOXLR's USB. 

    Is there something I'm missing ? I can not hear my audio from gaming and it's not picking up in Streamlabs obs ? What should "sound control panel" look like ? I've looked all over YouTube to no avail and for some reason it's just not working. 

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    • Freddypttv
      NicJonesMT Hi FreddyPttv.
      Could you please submit a tech support ticket (Click support above then scroll down to the tech support option) and include a screen shot of the routing table in the Go XLR app and how you have the streaming and gaming PC setup.

      From there we can then try to help you get setup.
      • Mar 30
  • New
    luisdiaz113
    Newcomer - Level 1
    2021-03-27
    Question about Switch 6 and VoiceLive3X | Multi-Effects Processors

    Hello every one!

    I have an issue using my Switch 6 pedal on my VL3X unit. I had it properly set up and functioning normally, but a while a go the TRS cable that came with it broke, now I just replaced it with another standard TRS cable and every switch will go to tuner, even though I have every one assigned to a different function. Any one has an idea why? Thank you very much for reading! 

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    • luisdiaz113
      kiskadar69 The TRS-TRS cable should be tested with an ohmmeter. If it is faultless, you should plug it into the Switch-6 and measure the Switch-6:
      0. If none of the switches on the Switch-6 are depressed, you will normally measure an open between the Tip and Ring output of the Switch-6.
      1. If only the first switch on the Switch-6 is depressed, you will normally measure 10 kohm between the Tip and Ring output of the Switch-6.
      2. If only the second switch on the Switch-6 is pressed, you will normally measure 20 kohm between the Tip and Ring output of the Switch-6.
      3. If only the third switch on the Switch-6 is depressed, you will normally measure 30 kohm between the Tip and Ring output of the Switch-6.
      4. If only the fourth switch on the Switch-6 is depressed, you will normally measure 40 kohm between the Tip and Ring output of the Switch-6.
      5. If only the fifth switch on the Switch-6 is pressed, you will normally measure 50 kohm between the Tip and Ring output of the Switch-6.
      6. If only the sixth switch of the Switch-6 is pressed, you will normally measure 60 kohm between the Tip and Ring output of the Switch-6.
      7. Normally you always measure 70 kohm between the Switch-6 Ring and Sleeve output.
      • Mar 27
      • Question about Switch 6 and VoiceLive3X
        luisdiaz113 Thank you so very much for your answer! I will certainly test the cables I'm using and see what's what! Now, let's say that I don't get the right kohmm readings. Where do I go from there? Do I need thicker or thinner cable wire perhaps? A different kind of plug? Again, thanks so much for your help!
        • Mar 27
      • Question about Switch 6 and VoiceLive3X
        kiskadar69 You should do what I wrote first. If you are unsure, ask someone to help.
        So the cable is a standard 3-core TRS-TRS (Tip, Ring, Sleeve) cable?
        • Mar 28
  • New
    atkline69
    Newcomer - Level 1
    2021-03-27
    GoXLR Mini Party Chat Audio distortion | Digital Mixers

    I have a GoXLR Mini that I have configured to work with a Mixamp for Xbox party chat. My Optical Audio from the Xbox comes into the GoXLR as "Console" and then I use the line out port into the mixamp with a chat splitter. Yes, the cable is plugged into the microphone input on the splitter.

    More often than not, my party informs me that it sounds like I'm in the ocean and the microphone displays levels detected on the meter. My Twitch stream hears no such distortion. If I unplug the XLR cable from the mic and re-plug it in it clears up temporarily. Now that makes no sense to me because the stream doesn't hear any of it.

    I  have tried replacing the cable from the GoXLR to the mixamp, the chat splitter, I've put a ground loop isolator on and nothing seems to work. It's extremely frustrating and I don't know what else to try. I've put the gain on the mic down to 0 db and then everyone says my volume is too low. It's a uhu Condenser +48V mic. Not sure why the audio levels would be so low as I have a naturally loud voice.

    What am I missing?

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    • atkline69
      NicJonesMT Hi Atkline69. Could you please submit a Tech support ticket (Click Support above then scroll down) and we can go through some trouble shooting with you. We need to know exactly how you have your Routings Set so please provide a screen shot of this and how you have the apps routed to the GoXLR.

      1 Final thing, do you get the same distorted, underwater sound if you bypass the Mixamp? So go direct from the Line out of the GoXLR into your Pad rather than from the MixAmp.
      • Mar 28
  • New
    bcasetx69
    Newcomer - Level 1
    2021-03-26
    [email protected] | Audio and Effects Plug-Ins

    How can I get my Ditto X2 repaired. The loop switch no longer works

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    • bcasetx69
      Nigel67 Hi bcasetx69. Please send us a Service Ticket and we can book your unit in for repair. This can be done by clicking on the support tab at the top of the page. This will open a new window. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Mar 26
  • New
    jnepier1
    Newcomer - Level 1
    2021-03-26
    Voice live touch | Vocal Effects

    How do I set voice live touch for chromatic pitch correction?

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    • jnepier1
      PedroRodrigues Hi jnepier1 the Hardtune effect block corrects the pitch of the Lead voice by gently or not-so-gently nudging it to a target pitch.
      This effect block can produce everything from Auto Tuning effect to gentle pitch correction.
      As with the Harmony effect, it requires either a stream of chords from an instrument or a fixed key and scale in order to sound musically-related to your songs.
      The Key and Scale parameters are found in the main and advanced edit pages of the Harmony effect respectively.
      The Correct Chromatic setting allows you to use correction without setting Key and Scale.
      This is the same as the Pitch Correct Amount setting found in the Setup menu. However, using the Hardtune block with this setting gives you the possibility of using simple pitch correction just when you want it as opposed to having it set globally and active full-time.
      It may also be useful to check the Pitch Cor Amt (Pitch Correction Amount) parameter, that applies a small amount of chromatic pitch correction to gently improve the accuracy of your output pitch.
      No scale reference is required for this feature.
      When Pitch Correction is engaged, you will hear a slight chorusing as you sing, which is illustrating the difference between your sung pitch and the corrected pitch.
      This is normal. In Talk mode, Pitch Correction is turned off.
      Please note that even at maximum, this is not intended to sound like the typical “Auto Tune” effect. If this is what you want, engage the Hardtune effect.
      • Mar 27
  • New
    Maxie1234
    Newcomer - Level 1
    2021-03-24
    TC Helicon Harmony G-XT | Vocal Effects

    Good afternoon,

    I purchased your unit approximately 2.5 years ago and I was quite impressed with its operation and functionality until recently. Firstly, I would like to emphasize that thus far it has been utilized on a minimal basis when my son and I would jam maybe twice monthly for about 90 min or so. We did three or four gigs with the unit also. Anyway, over the last month or so the unit has been intermittently cutting on and off. It seems to happen more often when when I'm hitting the left foot switch. Yesterday it froze up and all of the vocal harmony lights were on and the unit completely froze up. I had to unplug the unit to get it to operate again. Is there something I specifically should be looking for to remedy the situation? Is there a factory authorized company I could send it to get repaired? I'd hate to have to purchase a new one (as like I stated earlier, this one really doesn't have a lot of use). Any help you can send my way would be greatly appreciated as I just signed up for a couple of ongoing weekly gigs and the last thing I need is for the unit to fail whilst on stage doing my thing. I'm sure you understand. Thank you in advance. I'll await your reply. Make it a great day...

     

    Ed ✌️

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    • Maxie1234
      PedroRodrigues Hi Maxie1234, please consider that in this case I would suggest performing a factory reset. A reset will delete all your edited presets and return all settings to the factory defaults.
      To reset the unit, insert the power connector while holding the Manual and Voice 2 buttons.
      If this does not resolve your issue you must follow the link below and contact one of our partners and request assistance for your unit.
      Please consider that some of our partners and shops can offer repairing services.

      https://www.tc-helicon.com/buy.html

      Thank you
      • Mar 25
      • TC Helicon Harmony G-XT
        SteveWB I Had exactly the same problem with my VOICETONE HARMONY-G XT, they couldn't fix it and advised me that they would replace it under warranty, that was 3 months ago, still waiting for a replacement.
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        • Apr 1
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