Statistics

207,756 members
79,865 posts
  • New
    CheyenneGoff
    Newcomer - Level 1
    2020-12-29

    I've opened 2 support tickets and have not gotten any return contact regarding the issue.  One ticket was inexplicably closed out as "problem solved".  I've tried calling TC helicon directly but, despite it being within the regular business hours, am told y automated message that I've reached them outside of regular business hours.  I just want to get my pedal fixed. The dial and 1 of the stomp switches has broken off just through normal use. I'm a regularly gigging musician and this pedal is a fixture for me. 

    read more...
    0 14
    • CheyenneGoff
      JacksonMace I agree with you ... I phoned as well and instead of connecting to a "real person" it went to dial tone. I'm a newcomer to Tribe but so far ... it's been frustrating. Just purchased a VoiceLive 3 so I sure hope the customer support will materialize from somewhere.
      • December 29, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, if you have not yet done so I would recommend submitting a support ticket. This can be done by going to the support tab at the top of the page and scrolling down to the relevant are i.e. Service, Technical, Spare parts. If you do already have a case open could you please share with me your case number and I will investigate further.
        • December 29, 2020
      • Play Acoustic Pedal
        JacksonMace Thanks for the reply Chris. I was thinking that informational questions like mine didn't really require a support ticket. I kind of assumed those were more for repairs. I see someone else has replied to my question. It looks as if they searched the site and found someone else's questions that were similar to mine and then sent me the replies. Anyway thanks for getting back to me.
        • December 30, 2020
      • Play Acoustic Pedal
        JacksonMace Oh ..... and when I did look at a support ticket ... it requested a serial number. My question was being asked so that that I could decide whether or not to buy a Voicelive 2. So I couldn't proceed.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Jackson, I am glad to see your question was answered and please also accept my apologies I did not see your previous question. For future reference if you did require to get in touch with us via the ticketing system there is a Pre Sales section which will not request information such as serial number.
        • December 30, 2020
    • CheyenneGoff
      ChrisEdwards1 Hi Cheyenne, I hope you are well. Looking at our system I can see responses have been sent out on both of your cases and my colleagues dealing with them are currently awaiting a response. It is highly possible the responses could have routed to your spam or junk folders so I would recommend checking these locations. Please let me know if you cannot find them and I will ask for them to be resent.
      • December 29, 2020
      • Play Acoustic Pedal
        CheyenneGoff Chris, I have nothing in my spam/junk folder either....can you ensure the address is [email protected] and I will make sure to check back later today.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, thanks for getting back to me. I have double checked and they email address is correct, i will ask my colleague who has your case to resend this for you.
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Really strange...I'm getting nothing at that address. Not in junk, other or focused
        • December 30, 2020
      • Play Acoustic Pedal
        CheyenneGoff Perhaps if emails are not getting through, the musictribe messaging system could be used? As bars and restaurants (hopefully) open soon here in Michigan, I'd love to not miss a beat with my beloved PlayAcoustic.
        • December 30, 2020
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, do you have a different email address I could have my colleague add to his response?
        • December 30, 2020
    • CheyenneGoff
      CheyenneGoff [email protected].com is another one. I don't understand why I'm not getting email communications as I'm receiving notifications for responses to this message board...?
      • Jan 2
      • Play Acoustic Pedal
        ChrisEdwards1 Hi Cheyenne, I have asked the response to be resent to the email address on your account along with the new one provided. My only other thinking as to why the responses may not be reaching you is that your email provider is blocking them, this is just a guess at best though and I cannot fully confirm this is the cause. It may be worth trying to see if you can set approved accounts just in case this is the issue.
        • Jan 3
  • New
    JacksonMace
    Newcomer - Level 1
    2020-12-28

    Can any one please tell me if Voicelive 2 will work hand in hand with Switch 3 and Switch 6 in the same way that Voicelive 3 does? That is can I program the switches on a Switch 6 to perform a specific function on Voicelive 2? Thanks!

    0 7
  • New
    cre5cendo
    Newcomer - Level 1
    2020-12-28

    When plugging in my headphones to my GO XLR Mini, i hear a constant static/buzzing noise coming through. I know it's not my headphones because they work just fine with other devices. It's not my microphone because I can still hear it even when I unplug the mic. I've tried moving it's position, moving the other electronics away from it, but nothing is working. I've also tried plugging the device into different USB ports on my computer. The static/buzzing seems to go away whenever I put my hands on the microphone or the GO XLR Mini itself for some reason. Please get back to me when you can.

    read more...
    0 17
    • cre5cendo
      Mazards Sounds like you might need a Ground Loop Isolater. They are like $12 on amazon and you should plug that in either the headset or microphone line in/out to cancel it out. If I am thinking of what you are talking about.
      • December 29, 2020
  • New
    LucianoFavara
    Newcomer - Level 1
    2020-12-27

    Hi, I recently bought a VL3X, of wich I'm really happy, it's an almighity machine! Except for the following three issues:

    1) When I switch between presets I often hear a very loud "puff" noise which is really annoying. I'm pretty sure ut depends in the reverb cause it doesn't happen between two presets that share the same type of Reverb. Please tell me it's fixable! It's would be really unprofessional to hear that on stage between songs (Or worse in between, if you need to)

    2) The Delay spillover! Switching between presets kills the tail of the delay! No guys, come on... Not cool at all! A machine like this should not do that. Or better yet it should allow you to decide whether you want this or not. Any suggestions? 

    3) When you loop a very wet guitar sound it's really ugly to hear that the tail gets vut at the end/beginning of the loop. I imagine this is harder to fix cause it depends on the signal routing but it would be great!

    Thanks, any help or advice wil be most welcome! 

     

    read more...
    0 12
    • LucianoFavara
      PedroRodrigues Hi Luciano, please follow the link below and submit a Tech. Support ticket so we can assist you with more tools https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCHelicon . Thank you
      • Jan 7
      • Switching presets noise, delay spillover, looping cuts reverb tail
        LucianoFavara Sorry if I reply just now but I didn't get notified. Thanks, I will do that. But I didn't understand if your reply implies that the VL3X is not supposed to do that (and that basically mine is not working properly). Can you at least answer to that? Thanks man
        • 1
        • ·
        • Jan 8
      • Switching presets noise, delay spillover, looping cuts reverb tail
        PedroRodrigues Hi Luciano, the unit is supported but to be possible to provide your with more comprehensive tools to try to resolve this matter please follow the steps mentioned on the previous message
        • Jan 11
  • New
    Dane16
    Newcomer - Level 1
    2020-12-27

    when i am in the mic setup tab my mic can be heard by other people and then as soon as i hit the ok button to confirm it it cuts off my mic and then no one can hear me anymore. i have already redone the instalation and stuff like that and i have also redone the stuff in the sound settings.

    read more...
    0 9
    • Dane16
      PedroRodrigues Hi Dane,can you please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:

      Please check the video below that will be very useful on this matter:
      https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version 1.2.3.103 that you will find by following the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:

      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:

      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device

      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED
      • Jan 8
  • New
    Anker73
    Newcomer - Level 1
    2020-12-26

    The Harmony V60/100 has been on the TC Helicon for 6+ months. Is this a real product? No one seems to have it for sale & all searches just show the same basic info about its features with the same wording (copy/paste from a press release).  

    read more...
    0 9
    • Anker73
      PedroRodrigues Hi Jason, effectively it is a real product launched on the 13/07/2020 as you can see below but you need to consider that with our conjecture any distribution structure is suffering from a huge pressure and difficulties and at the same time we are changing our distribution model to allow a more direct access to our customers . I would suggest to not give up on your search and try to search by following the link below https://www.tc-helicon.com/buy.html
      • Jan 8
  • New
    Laller
    Newcomer - Level 1
    2020-12-25

    Hello, where I can buy TC helicon XLR GO in Europe? (except Amazon)

    Shops sold out and date unknown of product availablity.

    Can you link webshop where I can order still?

    Thank you for any help.

    0 6
  • New
    JeremiahYim
    Newcomer - Level 1
    2020-12-24

    Hello! I am currently having an issue with my device, I currently use a transmitter base from steel series for the Artic Pro Wireless and have the "Line In" from the base to the "headphone jack" on the GoXLR. I currently hear white noise or static when I have the transmitter set to aux and no static when set to "pc (which would mean its connected via bluetooth still). Please help! Is it my 3.5mm jack not preventing interference or is it a device, thanks!

    read more...
    0 9
    • JeremiahYim
      PedroRodrigues Hi Jeremy, Can you please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:

      Please check the video below that will be very useful on this matter:
      https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw" target="_blank" title="https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw">https://youtu.be/7aNajiA_exw
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version 1.2.3.103 that you will find by following the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CQK

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:

      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:

      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device

      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED
      • Jan 7
  • New
    Spartan67
    Newcomer - Level 1
    2020-12-24
    Hello, please advise, I have a first generation TC Helicon Voicelive touch, once upon a time someone from the community advised me where to download older firmware to fix a problem, when I upload singing to a PC via USB and the music in the PC is connected to singing in one track , older firmware fixed this problem and the vocals were in one track and the music background in the other track.
    The current firmware version is 1.2.00 build 482. I remember that the functional firmware version was 1.1..Thank you very much for your help! Miloš, Czech Republic.
    read more...
    0 16
    • Spartan67
      PedroRodrigues Hi Milos please be aware that this unit is a legacy unit and unfortunately we don't have a lot of tools available for support, never the less any tools available for your unit will be available on VOICESUPPORT 2 .
      • Jan 7
  • New
    AlMorello
    Contributor - Level 2
    2020-12-24

    I'm looking to back up my ENTIRE Voicelive 3 Extreme, including my backing tracks I've loaded in. Is the method in this video still current? I want to clone one unit to another unit as a back up. Thank you!

    https://www.youtube.com/watch?v=HJRCi3Ks3-8

    read more...
    2 24
Go to page