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79,864 posts
  • New
    FrancoMarino
    Newcomer - Level 1
    2020-12-23

    I have a VL3X. At the moment there is only VoiceLive 2 Factory Bank on VoiceSupport2, where can I find the VoiceLive 3 presets to load them on my VoiceLive 3 Extreme?

    Tank you

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    0 8
    • FrancoMarino
      PedroRodrigues Hi Francesco, effectively you are correct t all the presets available for your unit will be present via VOICESUPPORT 2. Thank you
      • Jan 8
    • FrancoMarino
      FrancoMarino Hi Pedro. Are you saying that soon I will find presets from VL3,VL1 archives ? Tank you
      • Jan 9
  • New
    asnkflg
    Newcomer - Level 1
    2020-12-23

    Using GoXLR on my PC. It works great...for a few minutes...then all the sudden the sound turns off. Meaning I can't hear anything on the computer and it doesn't register on the GoXLR meter.

    The solution is unplug the goxlr and plug it back in...but naturally that is only fun for a minute.

    Any insight?

    read more...
    0 7
  • New
    gerdo
    Contributor - Level 1
    2020-12-23

    I like my VL3X, it is a great combination of functionalities, but what I am really missing is some MIDI features:

    1. MIDI start and stop
    I have not found a way to start and stop a backing track on the VL3X, based on incoming MIDI start/stop commands. Am I missing something here or are there any plans to implement this?

    2. MIDI map feature
    I have some guitar effect pedals and preamps that can receive and send MIDI CCs or PCs for changing presets. Could you please implement something like the MIDI map functionality on the TC Electronic G-System or Nova System (possibility to configure MIDI commands to send, for each button on the device and for every single preset each)? 

    3. Sequence Recording, including MIDI
    On the VL3X you have this great feature of recording a sequence, so that you can automate effect changes during a performance. It would be great if you could also include incoming MIDI commands into this sequence recording. At the moment, it seems, only the keypresses on the device itself are recorded. With other midi capable pedals connected to the MIDI IN/OUT of the VL3X you would be able to also include preset changes on these pedals into the sequence recording.

    Please, keep up the good work and please continue to improve the device!

    best regards
    Gerd

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    1 12
    • gerdo
      LuisLugo That's exactly what I'm looking for with my Voicelive 3. The manual lists just a few MIDI commands related to vocal and guitar effects but surely there has to be many more, like the actions that can be assigned to an external switch and an external expression pedals via the TRS connections at the back. I have just acquired an MC-6 MIDI Controller and I'm at a loss trying to reach this VL3 capabilities via this unit.
      • December 26, 2020
  • New
    Frank00
    Newcomer - Level 1
    2020-12-22

    Does the voicelive play have enough gain for an SM7B mic?  Does it have an onboard preamp? 

    0 15
    • Frank00
      DavidKnighton Hello Frank,
      Yes, the Voicelive Play has a built-in preamp with a dedicated control knob. The user manual specifies to use the DYNAMIC MIC setting for dynamic mics like SM58 or OM5. This tells me the device is more or less tailored for use with the more common dynamic vocal mics, but since every person has a different vocal range, the preamp should allow quite a wide range of SPL. Looking at the SHURE SM guide, you can see the SM7B has a much lower output level than SM58 by comparison, so you'll end up using much more gain level on the preamp. How much gain level really depends on the person standing in front of the mic, so it's difficult to give a clear answer. If you're a strong winded vocalist, I would say go for it, but if you're soft spoken, then you may want to do a little more research. Here's a link to the SHURE SM guide for your viewing pleasure.

      https://pubs-api.shure.com/file/260007
      • December 23, 2020
    • Frank00
      MartyCansler Hi Frank, did you ever try the voice live play with the SM7B?
      • Jan 12
      • TC helicon voicelive play as a preamp?
        Frank00 I can confirm you do not need an additional pre-amp if you have the Voicelive Play and an SM7B. I just tried it. With the Soyuz Launcher and my voice through the SM7B, I turn the input gain to 11-12 o'clock on my Focusrite 2i2 with phantom power on to get a consistent green signal. Using the Voicelive Play and the SM7B, I turn the input gain to the 2 o'clock position (no phantom power required) for a consistent green signal.
        • Jan 14
  • New
    MarcoAcquadro
    Newcomer - Level 1
    2020-12-22

    I just bought a TC Helicon PerformVK and using as soundcard with USB audio to a windows DAW.

    I cannot find the way to switch off the direct output to main outs of the inputs because i want to process the Mic signal in the DAW. The output is always a mix of USB audio AND the mic input. Any solution ?

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    0 10
    • MarcoAcquadro
      PedroRodrigues Hi Marco, please be aware that the USB AUDIO interfacing on the Perform VK allows the following implementation The unit has 4 input and 8 output channels for USB audio in .
      A driver is required for both USB audio AND MIDI use. It can be found at tc-helicon.com/ products/perform-vk/support/
      USB IN
      CH 1 Backing Track L
      CH 2 Backing Track R
      CH 3 Dry vocal in
      CH 4 NaturalPlay IN
      If no signal is transmitted to the product on USB audio channel 3, the product will use analogue in for the voice input. So, you could use channels 1&2 to input stereo tracks from your DAW but sing into the product via your mic. Note that channel 1&2 input is NOT passed to the USB outputs, but IS passed to the Main analog outs. If you use a computer for backing tracks, they will get sent analog to the PA. Volume control for those tracks happens at the computer.
      NaturalPlay IN is not connected to the audio output. It is used only for NaturalPlay chord input. This is intended to allow you to use a “guide track” for NatualPlay that you may not want heard in the mix. It could be dry guitar chords or piano chords, with different voicings or placement in order to create your desired harmony output.
      USB OUT
      CH 1 L processed vocal, Keyboard/ Aux in (same as what is on main outputs, less the audio received on USB in
      CH 2 R processed vocal, Keyboard/ Aux in (same as what is on main outputs, less the audio received on USB in 2
      CH 3 Dry Voice input
      CH 4 Not used
      CH 5 Dry INST IN R / Aux L
      CH 6 Dry INST IN R / Aux R
      CH 7 Harmony Voices L
      CH 8 Harmony Voices R
      • Jan 7
  • New
    Potapov
    Newcomer - Level 1
    2020-12-21

    Hi! Is there some sort of block diagram that what goes into a guitar processor. I can't understand why the drive turns off the amp, and the compressor lives its own life, can work on its own as an Overdrive and not respond to the output equalizer...

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    2 16
    • Potapov
      Potapov what goes for what?
      • December 21, 2020
    • Potapov
      PetGerbil If you've got that diagram, then I assume you've got this one ?...
      I'm not too sure myself what goes where, But I think the "drive" block just replaces the gain part of the "Amp" setting when activated, leaving the other settings of the "Amp" unchanged.
      At a guess, this is because it is much quicker to swap between 2 or 3 settings of the "Drive" part, rather than have to reload into memory all the settings of the "amp". Most of which wouldn't need to be changed if all you need is more gain.
      • December 22, 2020
      • block diagram guitar proceccing voicelive3
        Potapov Yes, thanks for the diagram. Glad that wah-wah goes in front of the drive. You can find a good resonance to create an amazing sound for heavy metal. After I figure out where the fault is and what makes the overload in the guitar path...
        • December 23, 2020
  • New
    Slip
    Newcomer - Level 1
    2020-12-21

    I just recently got a new pc and after downloading the software none of the profiles are loading. i tried using one drive and send-anywhere to get them to upload, but nothing works. I cant even create a new profile. I have no idea what the issue is.

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    0 24
    • Slip
      PedroRodrigues Hi Matthew, can you please confirm that you did you save your profile before or know where it was saved before?
      To confirm please go to system -> global settings and see if the files are in that location
      From your description this may be caused by a windows issue.
      As Windows did an update or even if it didn't and for some reason your audio isn't playing where it used to/how it used to.
      Here is our no-screwing-around guide to getting your audio back to how it was before.
      Step 1: Check your Windows Audio Devices.
      One of the most common issues that comes up after a Windows update is that Windows has magically reassigned audio to devices that were previously disabled, or to a different TC-Helicon device. Make sure that the following defaults are set (screenshots below):
      Recording: Chat Mic (TC-Helicon GoXLR) - Default Device & Default Communications Device
      Playback: Chat (TC-Helicon GoXLR) - Default Communications Device | System (TC-Helicon GoXLR - Default Device


      It is also crucial to make sure that your levels are set to 100% in Windows and that the audio device itself hasn't been muted by Windows as well.



      Step 2: Check the Inputs & Outputs of the individual apps that are having an issue.
      Go into each app and make sure that the input and output is assigned correctly. To be safe, toggle the input/output to another device, save it, and then toggle it back to the correct one. Whenever possible, do not use "Default" and instead use the actual device.

      Step 3: If both issues still aren't fixed, double check your Routing Table & Fader assignments.
      If everything seems to be routed properly in Windows, then we want to make sure things are set up correctly in the GoXLR App.
      • Jan 7
  • New
    gizaginius
    Newcomer - Level 1
    2020-12-19

    Hello

    I Buy a New XTOuch extender and i have the Newest Firmware. I Connect to Ableton Live Setup as Mackie Control (MC Mode Activates) an make everything in the Midi Setup on. But he dont show the Channel Names from the DAW in the Display of The Xtouch Extender.

    Why?? On The Behringer Website is writen that the Xtouch xtender can be used as an Standalone Controller with alle Features?? On the big normal Xtouch is this Possible.

    Please show me the Way how i see The Channel Names of my DAW (Ableton Live) in the Behringer Controller??

     

    Now iam a little bit Confused will this not Work i mus Sendit Back to Music STore.

    greetings Benn

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    0 21
    • gizaginius
      PedroRodrigues Hi Klaus, please submit this request on the Behringer community Page, we will gladly assist you Thank you.
      • December 21, 2020
    • gizaginius
      gizaginius No i send this controller back. the Support from behringer here Is not avalible and really bad nobody answer. This Produkt dont work like Behringer sayd. As Standalone controller. You can use it but without the Small displays for the channel Names. And thats not Akceptabel. I testet with many DAWs. I have no Time a NEW Product testet and look for some things thats Workit like they sayd.... I must Pblished this because Behringer Sayd on his side that the XTouch Extender you can use as an Standalone Controller with all Functions... And this is Not Truth.
      • December 21, 2020
    • gizaginius
      gizaginius Pedro this is not truth iam in the Right Category DAW Controllers an Behringer in the Forum here..under My Post stands questions for Behringer Controllers... i dont kno what you sayd...
      • December 21, 2020
    • gizaginius
      asnkflg system sound turns off
      • December 23, 2020
  • New
    JoseMuoz
    Newcomer - Level 1
    2020-12-19

    Hi! I bought a GoXLR almost a month ago and have been enjoying it so far. I tried out the sampler but can't seem to get it to record anything. The instructions were to just press and hold the button while talking. It does not seem to work. I tried restarting the app and reinstalling it.

     

    Please let me know if ou have any ideas. Thank you.

    read more...
    0 14
    • JoseMuoz
      PedroRodrigues Hi, Jose, there are usually 6 causes for the sampler to not record new samples so start with #1 and move on if your issue persists.
      1.) Restart the GOXLR app and GOXLR then try to record a sample again.
      2.) In the routing table of your GOXLR app, uncheck and then recheck mic in the samples row at the bottom then try to record a sample again.
      3.) Go into windows sound settings by searching "Change System Sounds" in your taskbar, go to the recording tab, right click on samples then click properties, navigate to the levels tab and make sure that the slider is at 100 and not muted, then try to record a sample again.
      4.) Disable or add exceptions to the GOXlR documents folder/GOXLR App to any 3rd party Anti-Virus like Avast, Malawarebytes, etc.... avast has been known to keep samples from being created so best to create the exception in others if you are running more than 1
      5.) Close your GOXLR app and keep it closed, navigate to your GOXLR samples folder (by default it is in your documents/GOXLR) if you have samples in that folder make sure to copy the folder somewhere safe, then delete it from the GOXLR folder, restart the GOXLR app and try to record a sample again.
      6.) Try another USB port and repeat.
      Please try all these steps and you will have the sample up and running in no time.
      Thank you
      • December 21, 2020
  • New
    JimTalbert
    Contributor - Level 2
    2020-12-17

    Has there been an updated user manual since V 1.03?  The manual on TC-H’s website appears to be the original and shows different pages in the settings than the newer firmware?  Like Switch-6 etc are not in the manual that’s on line.

    0 15
    • JimTalbert
      PedroRodrigues Hi Jim, thank you for your contact, please be aware that all the resources are present on the product's page by following the link below https://www.tc-helicon.com/tchelicon/product?modelCode=P0DEF Please also consider that in some cases changes caused by Firmware update will not be reflected on the manual. Thank you
      • December 17, 2020
    • JimTalbert
      JimTalbert Wait, so we’re supposed to figure out the changes with new firmware releases ourselves? And document them ourselves for future reference? Because the manual referenced on that page is the original, with no explanation of Switch-6 functionality or Global Guitar preferences or any other change that may have occurred.
      • December 17, 2020
      • PlayAcoustic User Manual
        PedroRodrigues Hi Jim please be aware that the PlayAcoustic does not have available a new firmware update but effectively all the resources available will be present on the link sent on the pervious message. In regard to the the pedal the unit allows the usage of SWITCH-3 that you can find information on the user manual on pages 35 and 63 as you can see below
        • December 21, 2020
    • JimTalbert
      JimTalbert Pedro, this is an unsatisfactory answer. You are still selling this product, many of us out here are still using it. When we have a question about the current firmware - which is an update from the original firmware - we should be able to research it through your website. Are you still shipping the product with the original - and now out-of-date - user’s manual? Does the box have a sticker alerting the buyer that the manual is incomplete, and even wrong. Do you caution buyers to go online and review the updates...no, because apparently you haven’t bothered to take an hour and post the updates.

      This is not the quality of product support I saw four years ago when I bought my PA.
      • December 21, 2020
      • PlayAcoustic User Manual
        B4Hand Jim, I am having the same support problems! They give Zero information. I’m not sure if all the support help people are the same way, but I also got Pedro as my support contact and got little to no help whatsoever.. Good luck ????
        • 1
        • ·
        • December 21, 2020
      • PlayAcoustic User Manual
        PedroRodrigues Hi Jim as I mentioned on the two previous replies the PlayAcoustic does not have available a new firmware update but effectively all the resources available will be present on the link sent on the pervious message. In regard to the the pedal the unit allows the usage of SWITCH-3 that you can find information on the user manual on pages 35 and 63 as you can see on the picture on my post above. Thank you
        • December 22, 2020
      • PlayAcoustic User Manual
        PedroRodrigues Hi Michael please confirm on the print screen extracted for our conversation below where you can see that I have provided the information that you required the only unsatisfied point that you had on our exchanged was the fact that we did not had a closer service center to assist your unit as you can see below
        • December 22, 2020
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