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  • New
    DanStelluto
    Newcomer - Level 1
    2021-03-07
    Perform V App Beaming | Vocal Effects

    Was wondering if there's an easy way of searching for (or modifying from another) vocal effects by song name (when it's not found in the app, that is). In specific, the highly synthesized part at the beginning of Earth Wind & Fire's Let's Groove "We can boogie down, down upon down, the boogie down, down upon..." and also Kid Rock's hardtune on Only God Knows Why.

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    • DanStelluto
      PedroRodrigues Hi DanStelluto please consider that the only beaming process available for this unit is the one stated below Your Perform-V also has the ability to “beam” or import a Preset sound to each of the 1, 2, 3 buttons.
      The imported Preset can contain up to seven effects:
      Harmony
      HardTune (pitch correction)
      Megaphone
      Modulation (chorus, flange etc.)
      Reverb
      Double
      Echo
      There are two ways you can import a Preset.

      First using the Preset app First, you can use your smartphone and our Preset app to “beam” a Preset into Perform-V.
      Simply press the button for the Preset location
      (1, 2 or 3) that you’d like to assign the Preset to.
      Then, follow the instructions in the app to
      send the Preset data to your Perform-V.
      Download the Perform-V Preset app here:
      Play Store: https://play.google.com/store/search?q=perform%20v%20app&c=apps&gl=GB
      Apple Store : https://apps.apple.com/

      Second is by using VoiceSupport
      Second, you can use our VoiceSupport application (available for Microsoft Windows and Apple OS X).
      Install VoiceSupport on your computer.
      Connect your computer via USB to your
      Perform-V.
      You can now add Presets by drag & drop from
      our available online libraries.
      Download VoiceSupport here:
      https://www.tc-helicon.com/Categories/Tchelicon/Vocal/Apps/VOICESUPPORT-2/p/P0CMP/Downloads#googtrans(en|en)
      • Mar 9
  • New
    goatyplayz
    Newcomer - Level 1
    2021-03-07
    GoXlr in service. | Analog Mixers

    I had my GOXLR sent into service almost 2 months ago, I've done all the payment and the diagnosis is done. The shop owner who is certified to repair GOXLR tells me that they are waiting for the daughterboard to come from music tribe and that they need to restock. How long will this take, it's quite annoying that I can't use a product I paid for. Any help would be great.

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  • New
    ZigmundOh
    Newcomer - Level 1
    2021-03-07
    Voicelive Extreme 3 -startup issues | Effects and Pedals

    Hello,

    I just tried to power up my Voicelive Extreme 3 and the software doesn't seem to want to load. When I turn it on all I can see is a white screen and can not access any sounds or anything.

    I have attempted to power it up in Systems Manitenance mode to perform a factory reset but that does not seem to work either.

    Has anyone encountered this problem and is there a fix?

     

    Thanks, Zigmund

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    • ZigmundOh
      PedroRodrigues Hi ZigmundOh there are a few things you can try.
      First make sure that you are using the correct power supply - PowerPlug12, 12V DC, 1A, negative centre polarity - and that the PSU isn't damaged or faulty.
      Try connecting your VL3/X to VoiceSupport - if it shows up, try updating the firmware.
      If you can't connect to VoiceSupport, try starting the unit in Maintenance Mode, by using something small and pointy, like a straightened paperclip, to access and press the small switch inside the headphone jack.
      If you can do this, you can reinstall the firmware from a USB stick.
      To access the process please follow the link below: https://wsi.li/dl/QP8EgSsrGiMe4nhim/ Thank you
      • Mar 7
  • New
    JdL500900
    Newcomer - Level 1
    2021-03-06
    Usb issue vl3x | Vocal Effects

    I am trying to load my first backing track

    I have a fat32 formatted empty usb. I hsve converted my wav backing track yet my vl3x does not see usb. It just says 

    If usb drive inserted tab away and back to refresh

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    • JdL500900
      PetGerbil Can you try a different stick. ? Some sticks just don't work, no-matter what you do. I've got one that doesn't work, I tried all the tips and suggestions to get it to work but no-go. Everything else can read and write to it. But the VL3 just says "Nope!" (well, more precisely.. "What stick ?"...perhaps it thinks it's Nelson,..."I see no sticks!" :D )
      • Mar 6
    • JdL500900
      PedroRodrigues Hi,JdL500900 please consider that the USB flash drive needs to be formatted using the FAT32 file system. NTFS, HFS+ (the OS X file system) or other file systems cannot be read by VL3X.
      Instructions for formatting a USB flash drive with FAT32 can be found here:

      wikihow.com/Format-FAT32

      Your VL3X can only import MP3 or WAV audio files. (16 bit 48KHZ)
      Insert the USB flash stick into your computer and drag/drop your Backing Tracks onto the drive. You can also use a file manager application.
      Make sure to copy all audio files to the root directory of the flash drive. That means you should not put audio files into folders or subfolders. Your VL3X will not find these files.
      Insert the USB flash drive stick into the USB Host Port on VL3X.
      Your VL3X will recognize all valid audio files in the root directory of the flash drive and make them available for import.
      Press the Store button once.
      Use the arrow buttons below the Control Knob to navigate to the TRACK IMPORT tab.
      • Mar 10
  • New
    Tunes
    Newcomer - Level 1
    2021-03-06
    How do I turn on phantom power on a TC Helicon Voicelive? | Speakers and Monitors

    How to I turn on phantom power on  TC Helicon Voicelive?

    I've been using this voicelive for 6 years now. I used to have phantom power awhile back with a Shure condenser mic. I just bought a Sennheiser e965 which requires phanton power. I did a firmware update and now I don't have phantom power and can't find how or where to get it.

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    • Tunes
      kiskadar69 VoiceLive 2: "Setup Menu", "I/O Tab", "Phantom" turns 48V phantom power on and off for use with condenser microphones.

      VoiceLive 3: To enable Phantom Power, press SETUP and navigate to the INPUT tab using the < and > buttons below the large control knob. Find the Mic Type parameter and change it to Condenser. Press SETUP to exit.
      • Mar 6
  • New
    TimRideout
    Contributor - Level 2
    2021-03-06
    Routing the AUX input on the VoiceLive 3 | Vocal Effects

    Greetings!

    I have a question about routing of the AUX in on the VoiceLive 3: the AUX input is mixed to the vocal channel output, and I have hooked up a few synths to a mixer and run them thru the AUX in and... they come out my vocal channel on the mixing board :-/.

    Of course it would be *way more convenient to NOT have them going into my vocal channel on the board: Is there anyway to route the AUX in to something other* than the vocal out? I’m hoping for either the phones out (and turn everything else OFF in that channel *and turn the AUX out *off in the vocal out) or route it thru the monitor out...

    Any suggestions appreciated!

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    • TimRideout
      TimRideout The complication arises when I'm using the LOOPER specifically:I can record the AUX to the looper, but its loop comes out the MAIN (vocal) channel. IS there anyway to have the looped AUX come out the AUX channel?
      • Mar 8
    • TimRideout
      PedroRodrigues Hi TimRideout, you are correct, the only option will be to set the levels of Aux signals to Off if you wish to remove the signal from the XLR outputs and only use them over your headphones or IEMs.
      I hope this helps
      • Mar 10
  • New
    TapThatA
    Newcomer - Level 1
    2021-03-05
    GoXLR LOUD NOISE ISSUE | Analog Mixers

    High Pitched Screech In Headphones Since Unplugging and Replugging in GoXLR. Even when the GoXLR is moved to a different room plugged into a new outlet, not plugged into any computer, I still get this terrible loud screeching noise. Please help.

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      Oldest
    • TapThatA
      ChrisEdwards1 Hi TapThatA, Have you yet opened a service request or technical support ticket for this issue? If not please go ahead and do so, this can be done by going to support at the top of the page and scrolling to the relevant tab.

      If you do already have a ticket in the system can you confirm the case number for me?
      • Mar 5
  • New
    Sammyboy129
    Newcomer - Level 1
    2021-03-05
    Goxlr mini update crashes audio | I/O Interfaces

    Hey friends, looking for some help here. My goxlr mini crashes my audio whenever it does it's auto update. Very confusing and sporadic as well. I'm running the newest software but am becoming extremely frustrated. Looking for any help possible. 

    I'll be in the middle of a game, I hear the auto update, it seems like it resets my audio but I'll lose mic function, it'll send all the sound through my monitor speakers, then it will come back many times but sometimes it won't. I'll have to restart discord or the game I'm playing. It's not just discord. It's also any game that has game chat and only happens when the app tries to run auto update 

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    • Sammyboy129
      PedroRodrigues Hi Sammyboy129 Please download the newest version of the App by following the link below:
      https://wsi.li/dl/3vy826KyJCZbYYsSt/
      If you continue to have issues on the new version, we have seen this with users that get an IPV6 IP from their ISP. Disabling that in windows would fix it.
      • Mar 10
  • New
    Manu5115
    Newcomer - Level 1
    2021-03-04
    TC Helicon Monitor Mic Stand Adapter | Mic Stand Mounts

    TC Helicon 7E57512312 Cone Adapter for VoiceSolo FX150

     

    I'm looking for this part and was referred to this forum. Any Ideas?

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  • New
    cableman
    Contributor - Level 2
    2021-03-04
    New Play Acoustic availability | Vocal Effects

    I'm trying to purchase a new Play Acoustic.  Seems like none are in stock anywhere in the US.  Does anyone know when Helicon will be shipping More to their dealers?

    Thanks

    Carl

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    • 2 Replies
      Oldest
    • cableman
      DavidKnighton Hello cableman,
      Sweetwater is the sole distributor now for RETA products. We can't provide logistical answers for product availability, but Sweetwater should be able to.
      • Mar 4
    • cableman
      Smith1961 I live in central Pennsylvania, and have been trying to get the same answer. Customer inquiries don't seem to be a priority. I am thinking about looking into a different brand to process my acoustic and vocals. Good luck.
      • Mar 7
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