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79,867 posts
  • New
    Finalizer50
    Newcomer - Level 1
    2020-12-14

    Hi All,

     

    I have a client who has brought me a Go-XLR with a faulty headphone out which is whistling constantly. The reat of the machine is operational without issue. 

    My question is can I get a circuit for the headphone part of this machine only or is it a replacement CCT board to repair.?

    I have no issue with surface mount components so a repairs is not a problem.

    Can you help me please got one of your unit back to the client and working again..?

    Besr Regards,

     

    Alex.

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    0 38
    • Finalizer50
      Nigel67 Hi Alex, I am really sorry, would love to be able to help you, but we are not permitted to distribute circuit diagrams. If the unit is brand new, is there any chance that the client would be willing to get the unit repaired under warranty? If it was purchased under 30 days ago, then they could claim DOA with the shop they purchased it from, or if it is over 30 days, then they could contact us via a Technical Ticket using the Support tab at the top of the page and get it repaired by us under warranty.
      • December 14, 2020
    • Finalizer50
      Finalizer50 Nigel thanks for your reply. I'm sorry to say my client bought this item second hand so warranty is not on the cards ... Could you at least tell me the headphone driver chip id as it appears to be obscure...? Other wise this item will be consigned to the door stop cue because a cost effective repair is not avaliable.
      • December 14, 2020
    • Finalizer50
      Finalizer50 Hope you can help ...
      • December 14, 2020
    • Finalizer50
      Finalizer50 Regards
      • December 14, 2020
    • Finalizer50
      Finalizer50 Alex.
      • December 14, 2020
      • Circuit Diagram
        Nigel67 Check IC16 (4521) pins 27, 28 (Out L-, L+), 29 and 30 (Out R-, R+). If they are clean try pin 1 of IC4 (L) (33078) pin 7 (R) of same device. If clean there, try C18 (L) and C35 (R)
        • December 15, 2020
      • Circuit Diagram
        Finalizer50 Nigel, you are a super star .... I'll Have a look in the next 24-48hrs ... Best Regards Alex.
        • December 15, 2020
  • New
    GoRock
    Newcomer - Level 1
    2020-12-13

    Hi,

    I use TC HELICON PERFORM VK for a while, and wonder that, how to make use of USB AUDIO channels for live performance.

    Can anyone suggest how to connect USB AUDIO port directly to a mixer and/or loudspeakers for live performance, without using a computer. Is there any solution to that, perheaps some interface that, both, "understands" TC HELICON PERFORM VK USB audio scheme to diverse the USB channels, and to put theme out through separate audio sockets in order to connect (one, some or all) these audio signals directly to a mixer.     

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    0 13
    • GoRock
      snake33 voice support 2
      • December 13, 2020
    • GoRock
      PedroRodrigues Hi Gorazd Rakovec, please be aware that it will not be possible to use the USB output on the Perform VK without using computer. The unit offers via USB 4 input and 8 output channels for USB audio in PERFORM-VK.
      As driver is required for both USB audio AND MIDI use this will not be possible to be used without a computer.
      Via USB the unit offers on the input:
      CH 1 Backing Track L
      CH 2 Backing Track R
      CH 3 Dry vocal in
      CH 4 NaturalPlay IN.
      If no signal is transmitted to the product on USB audio channel 3, the product will use analogue in for the voice input
      On the output side the unit offers USB OUT:
      CH 1 L processed vocal, Keyboard/ Aux in, the same as what is on main outputs, less the audio received on USB in
      CH 2 R processed vocal, Keyboard/ Aux in, same as what is on main outputs, less the audio received on USB in 2
      CH 3 Dry Voice input
      CH 4 Not used
      CH 5 Dry INST IN R / Aux L
      CH 6 Dry INST IN R / Aux R CH 7 Harmony Voices L
      CH 8 Harmony Voices R.
      Thank you
      • December 14, 2020
  • New
    Potapov
    Newcomer - Level 1
    2020-12-13

    A good guitar drive is the absence of clipping when the pick hits the string. Then you can play a sonorous dry and juicy mute, a technique that is used by most guitarists who play metal. Question to support: is it possible to configure it? Did anyone succeed? There are presets? If there is a preset where amp "metallic" could be overclocked to overload "pre gain" more than 50. I want to see it. And then I will understand whether my engineer needs to correct the circuit of my guitar or voicelive 3. While I observe a strong clipping in low frequencies when touching the strings. And this can't be fixed with any equalizer settings

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    1 18
    • Potapov
      Potapov Today we are completely desperate. Oh, that gurgling guitar sound instead of normal metal! I really need an electrical circuit. Please send it to me. We will try to make bandpass filters of low-pass cutoff into the guitar channel. Or set inside the channel gap distortion, and output the control button. I can't use external devices - I need mobility, I bought voicelive 3 because it should be one. Promised by the manufacturer that it will be one. Help with the scheme please!
      • December 13, 2020
    • Potapov
      PedroRodrigues Hi Sergey, before going forward please allow me to point out the fact that we do not support any intervention on a component level made by end users.
      For gain, distortion, Amp Modelling, and Phrase Looping please follow the link below to access a few videos that might help you
      https://www.youtube.com/watch?v=4SIDxupHCnU
      https://www.youtube.com/watch?v=O2cxyqp8a4I
      Thank you
      • December 14, 2020
      • Setting up a good guitar drive
        PedroRodrigues Hi Sergey Potapov, as I mentioned on my reply above please contact our spare parts department by following the link below and request the Spare Part you require https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts . Regarding your question please be aware that we do not provide any information regarding repair procedures or any parts user on our units.
        • December 17, 2020
      • Setting up a good guitar drive
        Potapov in russia, there is not a single point of repair of tc-helicon equipment. it remains for us to deal with the multi-layer board on our own. Let's try to find, in extreme cases, remove the control voltage from the "hit"LED. i'll do a review on youtube
        • 1
        • ·
        • December 17, 2020
      • Setting up a good guitar drive
        Potapov One of the points to check the device, on the advice of support, was to check the same device. The same could not be found, but managed to purchase play gtx. Yes, apparently my voicelive is faulty. Something introduces distortion, somewhere in the guitar path there is excessive amplification, and this does not allow you to use the technique of playing "rhythmic surdins on bass strings". How can my electronics master get an electrical circuit to repair? No special TC-HELICON workshops were found in Russia. Maybe there are points on the motherboard to check the signal passage?
        • 1
        • ·
        • December 23, 2020
      • Setting up a good guitar drive
        PedroRodrigues Hi Sergey Potapov, as I mentioned on my reply please contact our spare parts department by following the link below and request the Spare Part you require https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts . Regarding your question please be aware that we do not provide any information regarding repair procedures or any parts user on our units
        • Jan 4
  • New
    TalRodriguez
    Newcomer - Level 1
    2020-12-12

    Hello,

    I do have a ticket that I'm waiting to hear from but thought I'd ask here as well. 

    My unit power cycles for maybe around 4 or 5 minutes. It will then kind of "settle in" and work ok.

    While power cycling, the display will get dull then bright again. 

    Any thoughts on this? 

    Thank you. 

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    0 10
    • TalRodriguez
      PedroRodrigues Hi Terri, Please be aware that via Tech support ticket we will have more tools to help you on this matter, never the less please be aware that taking your description in to consideration and without any other analysis I can only think that of the screen is faulty of the PSU is showing the first symptoms of going to faille in the near future. I hope this helped.
      • December 15, 2020
      • VoiceWorks Rack Mount
        TalRodriguez Thank you for your response. I have received an email already telling me where I can take the VoiceWorks for repair. I was kind of thinking it would be the power supply. Right now, as long as I leave it on, it is working ok. But I will be taking it to the repair shop as soon as I can.
        • 1
        • ·
        • December 15, 2020
  • New
    YAird
    Newcomer - Level 1
    2020-12-11

    Greetings guys I got an GOXLR Mini as a present.

     

    I want to know if this will have a warranty in the US or if it comes from another country/distributor.

     

    The serial number is S190902257DI7

     

    Thanks

    read more...
    0 14
    • YAird
      PedroRodrigues Hi Fernando, please be aware that if you have a original proof of purchase form a USA reseller in your name for the unit you have acquired you will have the standard Warranty cover stated by the US Law 1 year. If you register your unit on the first 90 days form purchase you will gain access to two extra years of cover and the unit will be covered for 3 years. Thank you
      • December 15, 2020
  • New
    Gaonamusica00
    Newcomer - Level 1
    2020-12-10

    I need change maindboard please 

    from peru 

    0 10
    • Gaonamusica00
      WilliamR Hello Jose, please contact us by submitting a Care Ticket. Click on the Support link at the top of this page. On the Support page, scroll down to the bottom and click on Technical Support to get started.
      • December 10, 2020
  • New
    B4Hand
    Newcomer - Level 1
    2020-12-10

    I have a Voicelive 3 and when it is powered up in just stays in the Loading mode. This is my 3rd VL3 EX. It took me a while to get the sounds the way I like and I can't seem to dial my others in to get the same sound. How can I get my sounds off the unit? Computer Desktop somehow? 
    also can I return it for repair?

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    0 28
    • B4Hand
      PedroRodrigues Hi, Michael Please follow the link below to access our list of Partners, Resellers and Service Centers so you can select the option closest to your location https://www.tc-helicon.com/buy.html....Thank you
      • December 11, 2020
    • B4Hand
      B4Hand So.... No real solution or advice other than go to a service center....
      • December 12, 2020
      • Voicelive 3 Extreme stuck in “Laoding” mode
        PedroRodrigues Hi Michael, based on your description the only solution for your unit is to be inspected, therefor my suggestion is for you to contact a service center to quickly resolve this matter. Please follow as advised d an contact a service center by following the link below to get your unit inspected. Thank you
        • December 14, 2020
    • B4Hand
      B4Hand I looked at your supplied map of Authorized service centers and it doesn’t look like there are any Service centers anywhere near me . I am in Shirley, NY 11967.. Can you tell me if you have any service centers close to me.
      • December 14, 2020
    • B4Hand
      B4Hand 4 days and No reply. This Site is some of the worst customer support that I have seen for any gear site..
      • December 17, 2020
  • New
    VukasinStankovic
    Newcomer - Level 1
    2020-12-10

    Good day... I have voice live 3 and it's on the factory software, but the problem is that when I try to update it it always stiffens and I can't update it to a newer version of the software ... Sorry in bad English And thanks in advance

    1 9
  • New
    Seemam3
    Newcomer - Level 1
    2020-12-09

    I have a Play Acoustic and love the presets. Thinking about buying a Singthing just to use as a quick and easy practice amp/voice processor and have been trying in vain to find a list of the preset vocal effects on the Singthing. It would be nice if they were the same as on the Play Acoustic since those are the ones I use when performing.

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    0 18
    • Seemam3
      PedroRodrigues Hi,Keith, Please be aware that with the Control Knob, you use it to scroll through presets, adjust level settings, control effects parameters, and more! Press the knob while on the home screen to select the displayed preset as one of your favorites.
      With the Navigation Buttons you can switch between presets.
      Connect the unit with VoiceSupport to manage your presets and keep your products updated with our latest firmware, please follow the link below to access VOICESUPPORT https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP
      • December 10, 2020
      • Looking for Preset List on Singthing
        Seemam3 I think there is some confusion. I know how to access the presets and adjust them and save them to favorites. I don't need that or updated firmware. What I want to know is this... If I buy a SingThing, are the same vocal effect presets going to be available that are available on my Play Acoustic? For example, the factory preset #7 is Rockabilly Slap on my Play Acoustic. Will I find that same preset on the SingThing? I use my Play Acoustic for performing but am thinking about getting a SingThing as a practice amp and want to make sure it will have the same vocal effects on it that I am currently using on my Play Acoustic. Sorry if that wasn't clear. A list of factory presets on the SingThing is really what I was after and I cannot find a text list of it anywhere.
        • 1
        • ·
        • December 10, 2020
      • Looking for Preset List on Singthing
        PedroRodrigues Hi Keith, unfortunately the SingThing does not have the same presets than the Play Acoustic.
        • December 11, 2020
  • New
    Headrc
    Newcomer - Level 1
    2020-12-07

    So as I understand it you cannot use a backing tracking with the looper in Voicelive 3 Extreme.  Could you:

    Import a long backing track as a loop on Loop A.

    Then have a vamp from that backing track imported on Loop B.

    Start playing Loop A then ....

    Whenever the performer feels like it, stop Loop A and start Loop B and proceed to overdub on Loop B.

    Then whever the performer feels like it stop Loop B and restart Loop A at the point he/she stopped it in the first place.

    And have all of this set up to be in sync with a metronome tempo that has been set up.

    Thanks,

    Richard

     

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    0 15
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