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186,490 members
56,237 posts
  • 2020-10-23

    two years ago i bought a turbosound ip2000 speaker. then recently i heard that i could link turbosound speakers with each other. so i bought anoher turbosound ip2000 speaker. i had no idea there were two versions. the first one i boght was ip2000 version 1 then the 2nd one was version 2. my problem is i was trying to link the both of them but it wouldnt work. is it because these two have different versions? if so, how do i upgrde my ip2000 vrsion 1? your response would be a big help, stay safe and thank you!

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    0 0
  • 2020-10-20

    I wonder under what name PC software for configuring IQ series speakers is availible? And link please. 
    i want to configure crossover and EQ.

     

    thanks

    0 7
    • Ales Ribic
      Chris Edwards Hi Ales Ribic, I hope you are well. The software you require is Turbosound Edit, this is not currently listed on the IQ product pages and I will look into getting it added. It can however be downloaded from the following page - https://www.turbosound.com/turbosound/product?modelCode=P0BMU Just click on the software tab to the right-hand side of the page and the file you require will be "Turbosound Edit PC Version 1.1"
      • Tue at 3:57 AM
    • Ales Ribic
      Ales Ribic Many thanks for fast reply. I will try.
      • Tue at 4:17 AM
    • Ales Ribic
      Ales Ribic It works. Im able to set all parameters from my PC.
      • Tue at 8:08 AM
  • 2020-10-19

    I opened a case on a Beheringer amp in 2018 and nobody ever got back to me. 

    I opened a ticket on Oct 5 this month regarding the tweeter on a Turbosound monitor and nobody has contacted me either. Is there a customer service number to call?

    Any help would be really appreciated.

    THanks, 

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    0 6
    • Rene Rodriguez
      Nigel Turner Hi Rene, I am sorry that your case has not ben answered. Please can you tell me the case number you were given in the automated reply that you received and I will see why it hasn't been answered.
      • Mon at 10:28 PM
      • Customer Service
        Nigel Turner Is this the case number CAS-144877-S4L2Q1? I see that a colleague has this case in his queue. I will message him and ask him to reply to you.
        • Mon at 10:32 PM
      • Customer Service
        Rene Rodriguez Thanks, I did get a reply hopefully it will get resolve since I just bought the item in Feb. should be in warranty
        • 1
        • ·
        • Tue at 12:44 PM
      • Customer Service
        Nigel Turner Hi Rene. Yes, it should be under warranty if you are the first owner. Have a good weekend.
        • Thu at 10:27 PM
  • 2020-10-19

    Hi, i was wondering if Turbosounds sells a replacement handle for a IQ18b, i have only had it for about 3 years but can't seem to find the original sale reciept for the warranty   Thanks

    0 5
    • Mark McGreevy
      Rex Beckett Hi Mark, I suggest that you open a Care ticket for this. At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Mon at 2:21 PM
  • 2020-10-17

    My IP3000 loses the top with working lows, along with the fact that the speaker came with the tweeter horn broken. I have not received any correspondence to attempt to figure out the issue or be able to fix the problem. Looks like I may have to suck up the cost and go buy a Maui. I wanted to give turbosound a chance, but it seems the customer service here is garbage other than someone to answer these messages and act like the company really gives a crap when they don't....

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    0 7
    • Dylan Babcock
      Chris Edwards Hi Dylan, do you currently have an open case with us? If so could you please share your case number and I would be more than happy to investigate the current status of your case.
      • Oct 18
  • 2020-10-15

    no lows being reproduced. checked spkrs, -ok

    0 5
    • Howard Mock
      Nigel Turner Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • Oct 15
  • 2020-10-15

    no low output -mid/his are fine - speakers are fine

    0 3
    • Howard Mock
      Nigel Turner Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • Oct 15
  • 2020-10-15

    I have an ip1000 pa system . The sub woofer is not reproducing any lows. I checked the sub speakers - OK..

    The mid/hi pack is ok .. It is definatley the sub. If you can send me the circuit board , I can replace it here.

    0 2
    • Howard Mock
      Nigel Turner Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • Oct 15
  • 2020-10-01

    Hi there, is there a portal for downloading all the Ease data.dll for all current Turbosound proucts?

    We would like to design some new Turbosound systems with Ease, easily...

    What I find is not many products represented and not compatable with the latest version of ease.

    Sound around Myanmar

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    0 8
    • TrevorCronin
      Alexander Lane Hi Trevor, most will run on EASE 2 with some of the newer ones working on EASE 3. You can download the older versions of EASE on the AFMG website. Unfortunately updating discontinued models to the later versions is not a viable option.

      Most of the .GLL files may require the full paid version of EASE to run FYI

      I will email you with a link to my archive of Turbosound EASE files, the vast majority of them are in there!
      • Oct 1
  • 2020-09-30

    PLEASE HELP

    I own Rhapsody Music in Mankato Minn. I Sold a customer an ip1000 Turbo sound speaker system 5/26/2018. I understand it has a 10 year wrnty so I am reaching out to you to determine how to get it repaired.  I checked all connections and cables.. Top works fine but NO LOWS. I checked the low speaker itself and spkr is fine so it must be in the circuit board / amp/crossover.

    I could repair it here if I can get parts from you or I can ship it to you . If I ship it to you -do you need the entire cabinet or just the circuit board ??

    Thank you 

    Howard Mock

    Rhapsody Music

    326 Madison Ave.

    Mankato, Minn.

    507-387-2562

     

     

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    0 8
    • Howard Mock
      William Reichling Hello Howard, Please click the support link above and create a service ticket, and someone will get back to you ASAP.,
      • Sep 30
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