• New
    davisdc50
    Newcomer - Level 1
    2021-04-08

    I ordered a pair of IQ15's from Thomann. I received one of them today and it doesn't work.  It powers up and all the menu functions work but I cannot get any sound.   I've tried ultranet from my XR18 on numerous channels, XLR from my XR18 to "local" on the speaker and even a mic straight in to both channels on the speaker and there's no output.   I have a signal light, so it's not the source input.    And I can plug the xlr into one of my other speakers and it works.   Gain control is up.   Send it back or am I doing something wrong?   Help!

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    0 59
    • davisdc50
      GaryHiggins Double check all the menu’s again. There are at least 2 places that effect volume, gain is but 1. Those menu’s and controls are not so intuitive. It could be defective but maybe it’s just finding the right spot.
      • Apr 8
    • davisdc50
      Dale_M Hi if Gary's advise does not work and this is new you should contact the seller as it will be DOA within 30 days.
      • Apr 8
    • davisdc50
      davisdc50 Thomann sent me the European version. I'm in the US. DOH. RMA requested.
      • Apr 8
      • Brand new IQ15 doesn’t work!!!
        DavidKnighton Hello David,
        You're not the first to encounter this. Many N. American folks order from Thomann only to find that they only sell products that fit the Euro electrical grid. This is why it is important to purchase items from your regional distributor and not from overseas distributors.
        • Apr 8
  • New
    gr8shirt
    Newcomer - Level 1
    2021-04-02

    is there ANY information on when they will be filling orders in on these for the US market? i have been on order for 6 weeks and no information anywhere to be found. 

    0 65
    • gr8shirt
      Dale_M Hi there, can I ask that you go to the Support tab above and sent this request as a Pre Sales ticket as that particular team are not involved in the Music Tribe Community page, someone will pick your ticket up and advise direct to you. Many thanks.
      • Apr 3
    • gr8shirt
      gr8shirt ANYONE else having this problem with a back order??
      • Apr 3
    • gr8shirt
      asui yes I am
      • May 3
  • New
    Djmrflibble41
    Newcomer - Level 1
    2021-04-01

    Hi everyone, 

    I am new to musictribe so hello from the UK.

    I wanted to post on here as I am looking for a pair of Turbosound Impact 120 speakers. I have the Impact 180 sub and was wondering if anyone knew where I may be able to get a pair of 120's?

    Many thanks in advance for any help/suggetions. 

    Kind regards, 

    Djmrflibble41.

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    0 84
    • Djmrflibble41
      Dale_M Hi there can I ask you to submit a ticket as the Pre Sales team are not on Community, let me know the case number and I will ensure it gets to them.
      • Apr 1
  • New
    tcsound
    Newcomer - Level 2
    2021-03-31

    hello.

    i try to update tbv123-an from version 1.10 to 2.2 and its fails to update.

    they start update but when they finish, dsp still waiting for update.

    normally after the update, they must reboot but they dont do it.

    i think update its wrong for this model.

    i download the update 2.2 from the official page.

    i am waiting for a feedback.

    thx

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    0 59
    • tcsound
      DavidKnighton Hello tcsound,
      does this issue affect multiple units in your inventory? Are you able to use the speakers afterwards or do they consistently boot up in update mode?
      • Mar 31
  • New
    Jeronmathis12
    Newcomer - Level 1
    2021-03-30

    Does anyone know how to transfer 10 year warranty over from one person to another 

    0 63
    • Jeronmathis12
      ChrisEdwards1 Hi Jeronmathis12, please check the warranty T&C's for your unit. This can be done by going to the product website - service and scrolling down to Warranty T&C's. These can vary from product to product, however, in most cases warranty is non-transferable in the event of a secondhand sale. This will be outlined in the Warranty Transferability section.
      • Mar 30
  • New
    jeffwoods
    Newcomer - Level 1
    2021-03-25

    My ip500 v2 is powering down after only 1 hour of being powered up.

    any one have any suggestions what could be going on. 

    it just shuts off all by itself.

    0 55
    • jeffwoods
      Dale_M Hi there can you advise if the unit is getting hot at all before shutdown? It may be wise to go to the support tab at the top of the page and raise a Technical support ticket so we can help you.
      • Apr 9
      • ip500 shutting down after 1 hour power up
        jeffwoods Thanks, the MusicTribe team got me fixed up with the correct part.
        • Apr 9
  • New
    kchurch74
    Newcomer - Level 1
    2021-03-21

    I plugged my speaker in last night at a venue that had bad power. A neon sign was pugged into the same power source (that I didn't see). The power popped, sparked and fried the control panel to my Turbosound IQ 12. I need fuses too. Can anyone help? I don't want to order the wrong ones. Thanks!

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    0 63
    • kchurch74
      KyleJohnson Hello, Kyle here with Music Tribe. You can order parts directly from us, please click on Support at the top of the page, then select Spare Parts and submit a ticket.
      • Mar 21
  • New
    danjamowf
    Newcomer - Level 1
    2021-03-18

    Had an outside gig powered by clients generator and I suspect the voltage dipped or spiked. The LEDs show the music input but no sound. Is there anything I can do on my end, or is it fried? :( The firmware is up to date.

    Thanks

    0 64
    • danjamowf
      RexBeckett Hi danjamowf, it seems likely that the IQ12 power supply was damaged. I suggest that you open a Care ticket.

      At the top of this page, click Support then scroll down the new page and select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Mar 18
  • New
    davisdc50
    Newcomer - Level 1
    2021-03-15

    Can you run ultranet to the iQ15's and use the crossover to send XLR to another brand sub? 

    0 74
  • New
    aggelos69
    Newcomer - Level 1
    2021-03-15

    Where can I find the plastic volume knobs for iQ18b and iq15???

    0 82
    • aggelos69
      Dale_M Hi aggelos69 the best route is to simply put a Support ticket through from the tab above and send in a Spares request, the team can then advise you of price and availability.
      • Mar 15
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