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235,573 members
111,341 posts
  • New
    WillyLi
    Newcomer - Level 1
    2021-06-15

    Hello, I tried to create a ticket with Pre-sales but stucked at the brand selection as no brands pops out. Please send me an email to make connection regarding sales if possible. thank you very much!

    0 10
    • WillyLi
      KyleJohnson Hi Willy, Kyle here from Music Tribe. If you are having trouble with the form I suggest trying a different Web Browser or clearing your cache. I am going to send you a direct message as well.
      • Jun 15
  • New
    StephenWarley
    Newcomer - Level 1
    2021-06-14

    I have a pair of Tannoy xt6f purchased around 2014 and one of the upper drive units appears to be damaged. Is it possible to get a replacement and where from.

    Many thanks. 

    0 11
    • StephenWarley
      ChrisEdwards1 Hi StephenWarley, If you have not yet done so please submit a Service or Parts case. You can submit a Service or parts-related case by going to Support at the top of this page and scrolling down/selecting the relevant tab.
      • Jun 14
  • New
    Mathgora77
    Newcomer - Level 1
    2021-06-10

    Bonjour

    Mon tweeter ne fonctionne plus sur le HP coaxial, et j'aimerai savoir comment faire afin de le réparer, ou sinon de remplacer le HP. J'habite en France, sur Paris.

    merci de votre réponse

    Cordialement

    Mathgora77

    read more...
    0 7
  • New
    acheqq
    Newcomer - Level 1
    2021-06-03

    hi~

    My name is qi. I'm a dealer from China. Our company has been doing soundbox business for over 20years and the company which located in southwest of China in Yunnan Province is one largest comany in the territory. 

    We would like to know if you are interested in developing some local dealer in China. We are the big fan of your productions, so we want to have the chance to make more Chinese fans to know tannoy.

    Could you please give me an email address, so we can have a further discussion about how to be a dealer in China.I'm looking forward to your reply. Have a nice day!

    read more...
    0 25
    • acheqq
      Dale_M hi there please send your information in on a support ticket (choose pre sales) from the tab above.
      • Jun 3
      • How could be a Dealer in China
        acheqq Ok. Many thanks
        • Jun 3
    • acheqq
      VH3A5 Hi I have a pair of sensys dc1 I would like to put new speakers in the cabinets where can I find them
      • Jun 5
  • New
    Shadders
    Newcomer - Level 1
    2021-05-28

    Hi, 

    Are Tannoy still going?

    Google says the Coatbridge site is permanently closed.

    If Tannoy are still going, where are the speakers made now?

    Kind regards,

    Shad.

    0 22
    • Shadders
      Dale_M The Tannoy brand is still very much alive and well, like Midasand Turbosound before it, all production will now be placed at our state of the art factory in China.
      • May 29
      • Is Tannoy OK?
        Shadders Hi Dail_M,
        Thank you for the replay and sorry for taking so long to respond. I have a pair of Legacy Arden's on order with a HIFi shop that are waiting for new stock.
        Can you tell me if the current Covid problems in South China ports, right on Music-Group's doorstep are going to affect supply and the cost of the Arden's?
        They have already increased from their initial UK price of £6399 in 2017 to £8350 in 2021. I'll have to cancel my order if prices increase again.

        Link to the supply chain news I'm getting my information from:
        https://theloadstar.com/asia-europe-spot-rates-head-for-20000-per-feu-as-new-china-covid-crisis-bites/

        Thank you in advance for taking the time to respond,

        Shad.
        • Jun 17
  • New
    AudioActive
    Newcomer - Level 1
    2021-05-07

    Hi team,

     

    We no longer have a contact and have noticed the closure of EU Fill, can you please advise how we can continue to order stock?

     

    Kind Regards,

     

    Tarkan.

    0 35
    • AudioActive
      Dale_M Please can I ask that you submit a pre sales ticket from the support tab above as none of the team are on community for these issues. Thank you.
      • May 7
  • New
    Chsrles1234
    Newcomer - Level 1
    2021-04-16

    Hi there,

     

    I have tried with no luck to find and get in touch with the Tannoy sales department - can anyone help mere here?

    0 32
    • Chsrles1234
      Dale_M Hi there please send a PreSales ticket in via the support tab.
      • Apr 16
    • Chsrles1234
      Chsrles1234

      THis is the only company we have ever tried to make a partner ship with, that has no phone number or email to reach out to. It makes it really difficult for us....... I will see if I can find out what you mean about the Presale ticket. Thank you for your assistance....

      • Apr 16
  • New
    mackhandyman
    Newcomer - Level 1
    2021-04-15

    I am customer #79000004 and .

    have Invoice #1200061641  Reference #435714-V6L6N1.

    I have been replying to one of your agents original email and have asked about

    how to make payment.   I originally thought your company was in the United Kingdom.

    But i just noticed on the invoice that you are in Las vegas, Nevada.

    My phone is 303-264-9372.  Please call me anytime and I will pay with my debit card.

    OR please send me an email with how and who to send a check to make payment.

    What is the reason why a customer cannot simply pay on your website?

    Thank you, 79000004

    read more...
    0 36
    • mackhandyman
      Nigel67 Hi mackhandyman. Let me find your case number and I will ask the person handling the case to call you in the morning.
      • Apr 14
      • How do I pay for my parts?
        Nigel67 I have found your case and will send a message to my colleague in the Vegas office to call you for payment when he is back in the office in the morning.
        • Apr 14
  • New
    Minton32
    Newcomer - Level 1
    2021-04-09

    hi everyone, I'm looking for 2 cones those above for my hi fi speakers. are there any available? 

    thank you

    read more...
    0 64
    • Minton32
      Dale_M Hi, I would advise going to the Support tab above and putting a Spares ticket through to us so that the team can advise you. I hope this helps.
      • Apr 12
  • New
    Vips
    Newcomer - Level 1
    2021-03-11

    Hi,

     

    I have a Tannoy Arena subwoofer which appears to have developed a problem. It plays very quietly and sometimes makes strange noises. I have tested the driver separately and it appears to work fine. 

    Is it possible to obtain a new amplifier for this model?

     

    Kind regards,

     

    Vips

    read more...
    0 41
    • Vips
      Dale_M Hi Vips as this is a Spares inquiry we don't have viability of inventory, can I ask that you submit a Spares ticket via the Support tab above and the team can advise price and availability for you please?
      • Mar 11
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