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  • jeffconnective
    Newcomer - Level 1
    2020-10-01

    I had two S16s connected (one as MASTER and the other as SPLITTER) and it worked for weeks. All of the sudden, they don't connect anymore. The AE550 light is blinking for channel A on both units, but it's intermittent and in no discernable pattern. Please help!

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    0 124
    • jeffconnective
      Nigel67 Hi Jeff. It could be the clock playing up on the master unit. None of the settings have been accidentally changed? For test purposes, have you swapped the clocking on the units, i.e made the slave the master and master the slave to see if that fixes the issue. How long is your stp CAT5E cable between the units? Due to the fact that the AES50 is flashing on both units, my initial thought would be that the Master unit is faulty. Do you have any other gear with AES50 connections on that you could sync up to each box to identify where the issue lies? Once identified, you will need to go to the support tab at the top of the page and submit a service request ticket and a colleague will be able to book the unit in for repair.
      • September 30, 2020
    • jeffconnective
      Paul_Vannatto I would strongly recommend trying another AES50 cable. I just consulted with someone the other day with similar symptoms and it was the cable at fault (yes they can go bad).
      • October 1, 2020
  • PenelopeN
    Newcomer - Level 1
    2020-09-05

    Hi I have UM2 and would like to connect it to my speaker which is Portronics Sound Slick II. Please advise how to connect and what type of cables are required for the same. 

    0 92
    • PenelopeN
      ThomasAlexander Hi Penelope, It looks like you should be able to use a to 3.5mm to stereo RCA adapter cable. RCA out to 3.5mm in on the speaker.
      • September 6, 2020
    • PenelopeN
      NicJonesMT Hi Penelope.
      I work in the UK support team.

      Thomas Is correct. If you use a Stereo RCA to TRS 3.5mm jack then you should be able to run the audio from your UM2 to the Sound Slick 2.
      • September 8, 2020
  • Spotlight
    Newcomer - Level 1
    2020-07-23

    Question: Will CAT6 digital snake work with Berhinger WING?

    0 84
    • Spotlight
      Paul_Vannatto Yes, as long as it is shielded and have ethercon ends
      • July 23, 2020
      • Question: Will CAT6 digital snake work with Berhinger WING?
        RoelReynders Does it? It's still AES50, not? AES50 is not compatible with CAT6 as far as I know? But maybe they've updatet the protocol?... So if this is possible with Wing why isn't it possible with X or M32? (I don't wanna snap or point any fingers. I know chats can be misinterpreted. These are genuine questions and I will be gratefull if someone can properly answers those...)
        • July 24, 2020
      • Question: Will CAT6 digital snake work with Berhinger WING?
        Paul_Vannatto Where did you hear that cat6 is not compatible with AES50? I've been using cat6 with my X32 for the past 4 years without any issues whatsoever. In fact one of the events I do every year (except for this year due to the Covid-19) is the finish line for a runathon which requires 700' of speakers through the park from entrance to parking lot. I use a 300' cat6, 250' cat6 and a 100' cat5e between 2 X32 Racks and a couple of SD8.
        • July 24, 2020
      • Question: Will CAT6 digital snake work with Berhinger WING?
        RoelReynders Right! I think it's based on an assumption from a few years back where we had a problem with a connection. It was not the usual CAT5e. We used a local CAT6 and couldn't get the rack connected. I looked up the specs for AES50 and it stated (I realy don't remember where I found the info but I like to backup my information and be reduandant so I must have looked it up on various articles/specs) that it's not compatible with CAT6. I never went back on it and assumed that the info was correct. Now I will test this with our X32 and also with my WIng. I'm sure your right and we probably just had bad luck with that specific CAT6 which would have been faulty. It's not in the habbit of not double checking but at that time we didn't have the time to do this. And based on the info I found I was convinced. So thank you for pointing this out. We 're never to old to learn...
        • July 24, 2020
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