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  • diogoeichert
    Newcomer - Level 1
    2020-10-02

    I'm using a Behringer Guitar 2 USB cable to connect my electric guitar to a Mac mini, running GarageBand in monitor mode. All software is up to date. As soon as I start playing all is good, but after a few minutes the system starts building a sensible amount of delay. The only way to reset this effect is by removing the cable from the USB port and then plugging it again or quitting GarageBand and running it again.

    How can I fix this? Is there a way to prevent this delay from building up?

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    0 194
    • diogoeichert
      DavidKnighton Hello Diego Eichert,
      It's possible the system buffer in Garageband is loading down. Is there a way to increase/decrease the buffer size in Garageband? How are you utilizing the DAW anyways? For example, if you're using the DAW for live effects, then that's probably not ideal. Most DAWs are not suited for live use because of latency, so you should not be monitoring directly from the DAW, but rather directly from your guitar rig.
      • October 7, 2020
      • Behringer Guitar 2 USB Building Latency
        ginho How do I test the latency, using a Mac Book Pro?
        • Jun 17
    • diogoeichert
      ginho How do I test the latency, using a Mac Book Pro?
      • Jun 17
  • jeffconnective
    Newcomer - Level 1
    2020-10-01

    I had two S16s connected (one as MASTER and the other as SPLITTER) and it worked for weeks. All of the sudden, they don't connect anymore. The AE550 light is blinking for channel A on both units, but it's intermittent and in no discernable pattern. Please help!

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    0 154
    • jeffconnective
      Nigel67 Hi Jeff. It could be the clock playing up on the master unit. None of the settings have been accidentally changed? For test purposes, have you swapped the clocking on the units, i.e made the slave the master and master the slave to see if that fixes the issue. How long is your stp CAT5E cable between the units? Due to the fact that the AES50 is flashing on both units, my initial thought would be that the Master unit is faulty. Do you have any other gear with AES50 connections on that you could sync up to each box to identify where the issue lies? Once identified, you will need to go to the support tab at the top of the page and submit a service request ticket and a colleague will be able to book the unit in for repair.
      • September 30, 2020
    • jeffconnective
      Paul_Vannatto I would strongly recommend trying another AES50 cable. I just consulted with someone the other day with similar symptoms and it was the cable at fault (yes they can go bad).
      • October 1, 2020
  • PenelopeN
    Newcomer - Level 1
    2020-09-05

    Hi I have UM2 and would like to connect it to my speaker which is Portronics Sound Slick II. Please advise how to connect and what type of cables are required for the same. 

    0 122
    • PenelopeN
      ThomasAlexander Hi Penelope, It looks like you should be able to use a to 3.5mm to stereo RCA adapter cable. RCA out to 3.5mm in on the speaker.
      • September 6, 2020
    • PenelopeN
      NicJonesMT Hi Penelope.
      I work in the UK support team.

      Thomas Is correct. If you use a Stereo RCA to TRS 3.5mm jack then you should be able to run the audio from your UM2 to the Sound Slick 2.
      • September 8, 2020
  • MichaelSprunt
    Newcomer - Level 1
    2020-08-11

    Hi My name is Michael Sprunt. I have a Voice Live 2 . I love it . But my adapter has overheated and stopped working. So my Voice Live 2 has stopped as well. But I tried another adapter with my Voice Live 2 and it lit up a bit so I don't think it is the Voice Live 2 that is broke. But I think it was the adapter that has finally overheated. Because it was hot when I unplugged it. Then after that . It did not work. So is there a place I can take my Voice Live "2" to be looked at, A certified dealer with your product, (Voice Live "2") to be sure. I know I need a new Adapter. So where can I get another Adapter for my Voice Live 2. Can I buy one from T.C. Helicon or of the net with some one else. I would rather T.C.Helicon. But how do I go about that. Without buying a new Voice Live. A certified Dealer you recomend. I live in Toronto Canada. I have dealt with you guys before a couple years back. Love the Voice Live"2". I tried to buy one online but it gives you a whole bunch a places  but you can't connect to them. it sends me to Google maps of where the places are in the world. But you don't have a connection from when I click on BUY Button.

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    • MichaelSprunt
      john0121 Hi Michael, if you click the Support button at the top of the page and fill out the spare parts request the team who cover parts for AMER will be able to help you with this.
      • August 11, 2020
      • Voice Live "2" Adapter broken need new one. How do I purchase new Adapter for Voice Live "2"
        MichaelSprunt Thanks John. I finally figured that out. Took a Minute But I finally got it. I found where they have 12 Volt Adapter for sale online. Called the POWERPLUG 12. But when I hit the "BUY" button, It leads me to Google maps and a schroll down of places in the states to I guess buy one. But if you click on any one of the places. it only takes you to where they are placed in Google maps. It doesn't finish the transaction. Like it is supposed to do ounce you hit a BUY BUTTON. Do you might know how to work it by chance do you?? Thanks anyways brother John. Appreciate the Help Bro.
        • August 12, 2020
      • Voice Live "2" Adapter broken need new one. How do I purchase new Adapter for Voice Live "2"
        john0121 No problem, if you're talking about on the TC website then there isn't a way to buy something direct through the website it will just lead you to retailers who sell it. So you can contact one of the retailers from the list and see if they have in stock or contact the TC spare parts team directly via the "support" button and filling out a spare parts ticket.
        • August 13, 2020
  • Spotlight
    Newcomer - Level 1
    2020-07-23

    Question: Will CAT6 digital snake work with Berhinger WING?

    0 134
    • Spotlight
      Paul_Vannatto Yes, as long as it is shielded and have ethercon ends
      • July 23, 2020
      • Question: Will CAT6 digital snake work with Berhinger WING?
        RoelReynders Does it? It's still AES50, not? AES50 is not compatible with CAT6 as far as I know? But maybe they've updatet the protocol?... So if this is possible with Wing why isn't it possible with X or M32? (I don't wanna snap or point any fingers. I know chats can be misinterpreted. These are genuine questions and I will be gratefull if someone can properly answers those...)
        • July 24, 2020
      • Question: Will CAT6 digital snake work with Berhinger WING?
        Paul_Vannatto Where did you hear that cat6 is not compatible with AES50? I've been using cat6 with my X32 for the past 4 years without any issues whatsoever. In fact one of the events I do every year (except for this year due to the Covid-19) is the finish line for a runathon which requires 700' of speakers through the park from entrance to parking lot. I use a 300' cat6, 250' cat6 and a 100' cat5e between 2 X32 Racks and a couple of SD8.
        • July 24, 2020
      • Question: Will CAT6 digital snake work with Berhinger WING?
        RoelReynders Right! I think it's based on an assumption from a few years back where we had a problem with a connection. It was not the usual CAT5e. We used a local CAT6 and couldn't get the rack connected. I looked up the specs for AES50 and it stated (I realy don't remember where I found the info but I like to backup my information and be reduandant so I must have looked it up on various articles/specs) that it's not compatible with CAT6. I never went back on it and assumed that the info was correct. Now I will test this with our X32 and also with my WIng. I'm sure your right and we probably just had bad luck with that specific CAT6 which would have been faulty. It's not in the habbit of not double checking but at that time we didn't have the time to do this. And based on the info I found I was convinced. So thank you for pointing this out. We 're never to old to learn...
        • July 24, 2020
  • domecomario-123
    Contributor - Level 1
    2020-03-06

    Saludos a  Les solcitodos:

    Acabo de adquirir el pedal Harmony Singer 2 y no trae incluida su fuente de alimentacion. En el manual online no esta claro el tipo de fuente que necesita para un rendimiento optimo.Les solicito me informen acerca del volataje y los amperios que necesita la unidad para su optimo funcionamiento. Tambien si conocen alguna tienda donde comprar la fuente original. Muchas gracias.-

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  • CKa
    Contributor - Level 3
    2019-07-13

    Just aquired a TC-Helicon GO Guitar interface device.

    In the video's for this product a "dongle"or "Adapter"is used to connect to the lightning port of an iPAD, it is also mentioned in the instruction leaflet to do so.

    But it is nohwere mentioned which adapter is used, the standard Apple adapter uses a TRS female jack, but the TC-Helicon Go Guitar uses a TRRS jack ( 3 contacts against 4..)

    SO which adapter ( or dongle as it is called in the video) should i use for this interface ?

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    0 486
    • CKa
      TCH-Rob

      Hi @CKa


      we use the standard apple lightning to headphone adaptor (https://www.apple.com/shop/product/MMX62AM/A/lightning-to-35-mm-headphone-jack-adapter) ; this should work for you!


      That said, apparently some of the earlier apple adaptors were just TRS, so if you have an older adaptor your Go Guitar may not work with it. 


      Hope this helps! Let me know if you have any questions. 

      • July 15, 2019
    • CKa
      CKa

      Thx, 


      Will see if i can obtain a new adapter tommorrow then, and will report back about my findings!

      • July 15, 2019
    • CKa
      CKa

      k, this works, but the "Guitar Rack"app still does not recognize the "Go Guitar"interface ..

      • September 21, 2019
    • CKa
      CKa

      ANd that was the end of this adventure, Guitar Rack will never recognize the Guitar Go basic, , will avoid TC stuff in the future...

      • November 14, 2019
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