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284,944 members
166,810 posts
  • New
    SageTech14
    Newcomer - Level 2
    2022-05-05

    I created a ticket awhile to request RMA to send in for repair but haven't seen an RMA yet.

    Can i get an RMA for Ticket Number: CAS-591519-B4L1S3 please?

     

    0 5
    • SageTech14
      WilliamR Hello, William from musictribe here. I apologise for the delayed response. I have escalated your case. Someone should be contacting you shortly.
      • May 5
  • New
    smitty1422
    Newcomer - Level 1
    2022-05-02

    We have a channel blown on our ep1500 at our church.  What is the Behringer replacement for this amp which is hooked up to a eurodesk console?  Please help

    0 4
    • smitty1422
      Paul_Vannatto My church had a Peavey amp with a blown side (channel) a couple of years ago and I replaced it with a Behringer NU3000D and have been very pleased with it.
      • May 1
  • New
    billdroege
    Newcomer - Level 1
    2022-04-19

    What is going on with getting warranty repairs for Lab Gruppen C Series Amplifiers? I have three amps in for repairs, some since 2021. I understand that parts are not available and refunds may be the only recourse. 

    Thanks

    0 7
  • New
    tooweezer
    Newcomer - Level 1
    2022-04-14

    Hi I have a TFX122M-AN monitor that suddenly will not power on. I check fuse and used a different power cord and all is good.

    I can't get a resolution about how to get it repaired despite submitting 2 tickets! The first response was go to the reseller which I did and its out of their 2 year warranty. Music Tribe has a 3 year warranty but you will not respond... I will even pay to get it repaired but don't know how to get that done.

    CAS-592482-Y2Y7B4 CRM:0120000282435 

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    1 8
  • New
    JimiCactus
    Newcomer - Level 1
    2022-04-12
    0 9
    • JimiCactus
      ChrisEdwards1 Hi JimiCatus, If you have not done so please submit a parts request. This can be done via the support tab at the top of the page.
      • Apr 12
      • Where can I order and get instructions on how to replace aBERHINGER EUROLIVE B208D 1.5 COMPRESSION HORN DRIVER
        JimiCactus BERHINGER EUROLIVE B208D 1.5 COMPRESSION HORN DRIVER ON EBAY
        • Apr 13
  • New
    Yahyah1421
    Newcomer - Level 2
    2022-04-11

    Good afternoon i have an amp that will not power up any longer. LABGRUPPEN D 20:4L serial number is 39500263

    0 5
    • Yahyah1421
      Nigel67 Hi Yahyah, please fill out a ticket to our Service Team and they will help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Apr 12
  • New
    DanDare21
    Newcomer - Level 1
    2022-04-07

    Hi Lab Gruppen,

    I have a C48:4 power amplifier that wont pass a signal and investigation showed both cooling fans are faulty with locked rotor. I would like to order new fans but should I make other checks first to ensure it does not have other issues?

    How can i order 2 new cooling fans from your company?

    Regards,

    Dan Dare

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    0 9
    • DanDare21
      Dale_M Does the unit have any error codes on the front panel? It may be best to go to the support tab above and submit a technical ticket with an image of the front panel so we can advise.
      • Apr 6
  • New
    mck3
    Newcomer - Level 1
    2022-04-04

    Does ANYONE know of a way to contact Behringer to find out WHO can repair both my PPA500BT's? Both are less than a year old and both are are doing what others describe. No output and flashing lights on panel. I appreciate the bullcrap Tribe stuff but enough of the cutsey crap. I need help and it does seem that the "Tribe" leaders could care less. 6 months and no response. AND IF I GET ONE MORE FILL OUT A FORM im going to blow up!

    Who can fix? WHere are possible vendors that fix? Are PPA500BT's fixable or are they doorstops . Yes I'm pissed but nevertheless I feel someone at Behringer could help.

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    0 10
    • mck3
      Nigel67 Hi mck3. I am very sorry for the issues you have been experiencing contacting us. You mention that the speakers are less than a year old which means that they are still under warranty. Have you contacted our partner that you purchased them from and asked for a warranty repair. Our partners are responsible for repairing all warranty issues. How have you been trying to contact us over the past 6 months as there is no account set up for you in our database under the e-mail address you have provided? Have you used another e-mail address? Do you have a case number please? I can then look up your case and find out why we have not responded to you previously. Many thanks
      • Apr 4
    • mck3
      RonaldFigura You are on the Behringer official community so you should be able to get a resolution here.
      • Apr 10
  • New
    jftaylorjr13
    Newcomer - Level 1
    2022-04-03

    I've been asked to do an event this Spring with my EUROPORT PPA2000BT on an island with no power.  My questions are 1) what would be better a generator or an inverter/battery power source, and 2) would use of such a power source like this void any warranty??? 

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    0 3
    • jftaylorjr13
      Dale_M The PPA2000BT comes with a switch mode power supply which means it can be used anywhere in the world as long as the power being delivered to it is between 120v - 230v AC. Inquire with the generator hire company if they can can guarantee this.
      • Apr 6
  • New
    decibelaudiochicago
    Newcomer - Level 1
    2022-03-22

    Hello,

     

    We have a Lab Gruppen SP-2400Q /  Serial number# 00128673V27-08 (manufactured date: 2008) that is need of repair.

    Can you explain the repair cost and process so that we can decide whether we want to request an repair RMA? We are in the U.S.A. so we are looking to send it in to a U.S. support site.

     

    Thanks,

    Tucker

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    0 9
    • decibelaudiochicago
      decibelaudiochicago It looks like our profile may have our old email address. Please reply to [email protected]
      • Mar 22
    • decibelaudiochicago
      KyleJohnson Hello, Kyle here with Music Tribe. To submit an RMA/Service ticket please click on the Support link at the top of the Page and then click on Care/Service and proceed to fill out the resulting form.
      • Mar 22
    • decibelaudiochicago
      decibelaudiochicago

      I was hoping for more information before submitting a request for a repair. Are you able to answer my question about the costs and process?

      • Mar 22
    • decibelaudiochicago
      decibelaudiochicago Kyle?
      • Mar 23
    • decibelaudiochicago
      decibelaudiochicago I was hoping for more information before submitting a request for a repair. Are you able to answer my question about the costs and process?
      • Mar 23
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