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261,327 members
140,031 posts
  • New
    SJFlesch74
    Newcomer - Level 1
    2021-08-21

    Hello!

    Does anyone know how to get in contact with someone regarding repairs for a Behringer power amp? We submitted a ticket (Ticket Number: CAS-480871-P8N9F6), but it was closed and we received no response. Any help would be greatly appreciated.

    Thanks!

    read more...
    0 27
    • SJFlesch74
      ChrisEdwards1 Hi SFlesch74, upon checking your case I can see one of my colleagues reached out to you on 20/08/2. Could you please double-check your spam and junk folder for their response? We have seen our replies route to this location before.
      If there is nothing in your spam/junk folder could you please let me know and provide an alternative email address? I will then request they reach out again.
      • Aug 21
  • New
    gelito
    Newcomer - Level 1
    2021-08-21

    Hola. Hace un par de meses compré este artículo a través de Thomann junto a la U-PHORIA UMC202HD. Las conexiones que tengo son del micro de condensador con xlr a una de las entradas del ULTRAGAIN (línea 2)y desde este una salida con xlr a una de las entradas de la interfaz, la cual está conectada por usb al pc. Creo que hasta ahí está todo correcto. Luego al dar volumen de entrada al micro (un RHODE NT1A), suena un ruido de como de metralleta de clips horrible, lo cual empezó a ocurrir desde hace varias semanas. Sin embargo, en el otro canal tengo conectado de la misma forma otro micro Presonus con AUDIOBOX USB96 y no ocurre lo mismo, igual que si todo lo anterior lo conecto a la línea 1. Por favor, ¿podéis decirme si estoy haciendo algo no correcto?. ¿Se puede deber a un problema en el ULTRAGAIN?. Os dejo un archivo para que lo comprobéis. Gracias.

    read more...
    0 75
  • New
    Timmy456789
    Newcomer - Level 1
    2021-07-29

    I havent gotten a response from the emails that i have sent to Todd Cowan regarding case 474738-g2ny4y1-nu600

    0 59
    • Timmy456789
      DavidKnighton Hello Timmy,
      I will ping this to our spare parts team and see what can be done to improve your experience. As always, be sure to check SPAM and JUNK folders, as often our emails can get flagged on the customer's end.

      EDIT: I can see a response from the spare parts agent from today, July 29. You should have the response in your inbox from [email protected] I've asked the agent to resend the email just in case you missed it.
      • Jul 29
  • New
    PeteSheridan
    Newcomer - Level 1
    2021-07-26

    Hi am am needing a microphone adaptor both peices for the Behringer Eurolive B207MP3. I have contacted the spares department 3 times and have heard nothing.

    0 52
    • PeteSheridan
      Dale_M Hi there sorry for your experience, can you please advise ticket numbers for us to chase up for you?
      • Jul 26
    • PeteSheridan
      PeteSheridan

      • Jul 26
    • PeteSheridan
      PeteSheridan

      CAS-470711-P1N5Z3 .

      • Jul 26
      • Spares.for B207mp3
        Dale_M I have found your ticket and advised my colleague to chase this up for you.
        • Jul 30
  • slide496
    Newcomer - Level 1
    2021-07-21

    Are these still in production?  I love mine but it is wearing outand stores aren't carrying them in the US.

    0 37
  • New
    AndriusLau
    Newcomer - Level 1
    2021-07-20

    Hey eveyone, my CP1A -12 volts rail stopped working because of my own fault. Do anyone have the scheme so I could try to fix it myself? 
    thanks in advance!

    Andrius.

    0 57
    • AndriusLau
      KyleJohnson Hello, Kyle here with Music Tribe. Please contact our Service team for further assistance with this issue. Click on Support, and then on Service Request to submit a case.
      • Jul 20
  • New
    dexter74656
    Newcomer - Level 1
    2021-07-12

    Is there a way to find a list of authorized repair locations for Behringer equipment?  Hoping to avoid having to ship a power amp somewhere to be repaired.  

    I've spend the last half hour trying to just find a phone number to call and ask but apparently Behringer doesn't believe in phone support and instead wants me to jump through a ridiculous number of hoops to make a "musictribe" account just to ask a question or submit a complicated ticket.  This is more difficult than it needs to be to get support information.

    read more...
    0 45
    • dexter74656
      DavidKnighton Hello dexter74656,
      You account already exists if you're posting on the community, so step one is already done. The reason we want you to submit a case is so that we can give you accurate information. We live in a world where online information can change without notice, so it's usually best to get it straight from the horse's mouth. Also it gives us a chance to help you troubleshoot the issue before you go through the trouble of paying for a repair.
      Example, a known issue with a simple fix is easier for the customer than paying $100 for a technician to perform the fix. Finally, if it's something under warranty, then it absolutely has to be documented by our team so we can take positive action in other areas of product development. It seems convoluted, but I assure you there are good reasons why we do this.
      • Jul 12
      • Looking for Local Repair Outlets
        dexter74656 Yes, my account is created, because I had to take 10 minutes to create one in order to make this post. I'm not looking for a tribe, I'm not looking for a new social media network, I just want access to support.

        I already know the device needs repair and that it's not a user-error kind of situation (given that it has already been repaired once and failed again), and I'd like to explore options for this to be done locally. That is why I am trying to find if there is a list of authorized repair locations to see if someone is in my area that can take a look at it.

        Please let me know where I can find such information or who I can contact to receive it. If the only option is to create a ticket to ship the amplifier in, then I'll move on to a new company instead.
        • Jul 12
  • New
    Aqaba5
    Newcomer - Level 1
    2021-07-09

    I live near Bath uk. Where can I get a begringer amp repaired? I used Music Group Innovation in Kidderminster previously, but they don't appear to be in operation.

    thanks

    andrew

    0 50
    • Aqaba5
      DavidKnighton Hello Aqaba5,
      For any/all service requests you must submit an inquiry via the SUPPORT tab at the top of the page.
      • Jul 9
  • New
    bobbydoy1e
    Newcomer - Level 1
    2021-07-01

    I sent a brand new amplifier that went bad the first day I used it in the middle of a show to a company called panurgy they received it on June 21st I haven't heard a word how do I get information on this amplifier

    0 64
  • New
    SammyBee1
    Newcomer - Level 1
    2021-06-28

    hi all just after a bit of advice.. should i run a brand new laoptop with my brand new NX???

     
    0 59
    • SammyBee1
      DavidKnighton Hello SammyBee1,
      It is not necessary to buy a brand new laptop for use with this amps. Unless of course you have an extremely old computer that is not compatible with the NX software.
      • Jun 29
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