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216,312 members
89,521 posts
  • New
    Baeed900
    Newcomer - Level 1
    2020-11-04

    Hi,

    We are experiencing an issue with Amp which is stopped working. The Amp is in standby mode and not going out to standby mode. Please advise how to fix it. 

    Looking forward to see your kind response,

     

    Kind Regards,

    Baeed 

    read more...
    0 28
    • Baeed900
      leah Hello,
      I'm Leah from Music Tribe. Please submit a Care Ticket to contact us about your amp directly.
      While logged in, sellect the Support link at the top then scroll to the bottom of the page to start a Care Ticket.
      Thanks!
      • November 4, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Ticket no, 0018300003153. Please advise how to proceed because we are your dealer in Pakistan and unable to understand getting parts from you and its procedure.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        Baeed900 Please expedite and we need to update our client.
        • November 9, 2020
      • Lab Gruppen PLM-10000Q Amp
        leah Hello Baeed Khan,

        It looks like Pedro has already sent an email in response to your inquiry. Please check your inbox for his response. If you have follow up questions, please reply directly to his email. If you do not see his response, please check your junk/spam folder.

        Thanks!
        • 1
        • ·
        • November 11, 2020
  • hoangbaokhoa
    Contributor - Level 2
    2020-10-14

    Hi,

    I am a shop who is selling quite a lot Pdx3000 EU version to local market but many of them has problem with power supply, return ratio is about 1/10 (selling 10, return 1). Please take a look on attached photos (my technician rounds) and advise

    Thanks a lot.

    read more...
    0 106
    • hoangbaokhoa
      john0121 Hi Diem, in this case you should fill out the service request from via the support button at the top of the page. This way the issue is reported direct to our service team who can investigate and follow process with you to determine the root cause.
      • October 14, 2020
      • PDX3000 power supply
        hoangbaokhoa Many thanks. I have created ticket and waiting for solution.
        • 1
        • ·
        • October 29, 2020
  • Avaco
    Newcomer - Level 1
    2020-10-05

    Hey there,

    after months i was on tour with my ipd1200 & 2400 (build in case with router), open my iPad with the new iPadOS 14 to change settings of the DSP, but IntelliDrive Controller doesn't work. I didn't find the App now at Apples App Store to make a new install??

    For me as a mobile DJ i use the IntelliDrive with the iPad to listen and setup, was a big point for the ipd Series.

    Did you plan an upgrade for the mobile solution in near time or is there another solution?

    Kind Regards, Andreas

    read more...
    0 43
    • Avaco
      PedroRodrigues Hi Andreas, unfortunately at this moment we cannot provide any update on this matter, I;m surer we will soon but I cannot provide a time window. The latest version available is IntelliDrive Controller Software Version 1.2.8. please follow the link below to access it :https://www.labgruppen.com/labgruppen/product?modelCode=P0CNR
      • October 5, 2020
    • Avaco
      Avaco Hi Pedro,
      Thx for your fast reply! Do i right understand, at this moment i have to go around with a Laptop or a Mac to setup the DSP?
      The latest Software is for Windows & MacOS?!!
      • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        PedroRodrigues Hi Andreas please bare with us we will have some news about this matter I just can't provide a time frame. Thank you
        • 1
        • ·
        • October 5, 2020
      • IntelliDrive Controller on iPad with iPadOS 14
        Avaco Ah Ok, thank you for this information. I'll waiting for
        • 1
        • ·
        • October 5, 2020
  • audioconcept
    Newcomer - Level 1
    2020-09-30

    One of my PLM5K44's is not found in the network. The leds flashes correctly but the amp does'nt appears in my Lake Controler

    0 27
    • audioconcept
      DavidKnighton Hello Dominique MAUREL,
      Can you connect your computer directly to the 'Primary' port and launch Lake Controller? If you have a newer version of Lake Controller and the amp in question is on an older firmware, then you may need to update it before Lake Controller will see it. Use the 'Lake Update' software with the computer connected directly to the unit. When it asks to choose your model, make sure you select PLM+ and not the original PLM. The Lake Update software is bundled with every version of Lake Controller. Navigate to C:/Drive/Program Files (x86)/Lake, Lake Controller version XXX/Lake Update.
      • September 30, 2020
    • audioconcept
      DavidKnighton
      • September 30, 2020
    • audioconcept
      audioconcept Thank you.I know how to do updates. I have updated all my amplifier with Lake Controller 7.0.0 version and the problem arrives on one amplifier... Sometimes i see it in the network, sometimes I don't see... I've done a factory reset but the problem is the same... sometimes I see, sometimes i don't see it in the network.
      So, now I have downgraded it in Lake 6.8 version and I'll try new... the problem is random
      • October 1, 2020
    • audioconcept
      DavidKnighton Hello Dominique MAUREL,
      Sounds like the amplifier could be having an issue with the network card. I would suggest submitting a service request to have the item evaluated/serviced. Click the SUPPORT tab at the top of the page and follow the SERVICE REQUEST path to create a ticket. Someone should be able to get you started with an RMA.
      • October 1, 2020
    • audioconcept
      audioconcept Hello David. Ok I will do that. Thanks
      • October 1, 2020
  • danthomason
    Newcomer - Level 1
    2020-09-16

    Hello, I am not getting any response from the aes inputs on my ipd's? When I try to connect to them with intellidrive  in order to update the firmware it gets stuck on a synchronisation process at 72%. This seems to affect my ability to save and recall presets. I don't want to attempt fm update unless I'm sure I can reload the presets. Please help!!

    read more...
    0 31
    • danthomason
      AlexLane Hi Daniel,

      Are you running the update through a network switch or direct to the amplifier? Also make sure there are exceptions in your firewall for the software.

      Best to backup all the presets before doing the update too to be sure they are not lost. Try doing this through File -> Backup presets rather than during the update process

      For AES, can you let me know what you are using to drive the inputs? And the settings in the input mixer also?.
      • September 16, 2020
    • danthomason
      danthomason fixed! i managed to finally save the presets and update FW, intellidrive being very tempremental though. udated amps now recieve AES! Thanks
      • September 16, 2020
      • No AES and sync issues in Intellidrive
        AlexLane Excellent! The updater has been improved on the newer versions of Software so this issue should now be eliminated

        Let me know if you have any more questions
        • September 16, 2020
  • Gdlpro
    Newcomer - Level 1
    2020-08-17

    Hello,

    I'm a federal contractor that requires equipment from a TAA country.  So the items cannot be made in China and certain other countries.   Where is the E 8:2 made? or country of origin

    TAA - Trade Agreement Act 

     

    Thanks

    GK

    read more...
    0 30
    • Gdlpro
      DavidKnighton Hi Gdlpro,
      If you look at the image of the rear panel on the far right side, you'll see the unit is manufactured in Thailand.
      https://www.labgruppen.com/labgruppen/product?modelCode=P0CPL
      • August 17, 2020
    • Gdlpro
      Gdlpro Thank you, ok since Thailand is not a TAA country this equipment cannot be used in Federal installations
      • August 17, 2020
    • Gdlpro
      AlexLane Hi there,

      Correct that E series is made in Thailand, however there are other Lab.gruppen models which are made in Sweden that might suit your requirements. I believe Sweden is on the TAA compliant list :)

      D Series (2U version not slimline)
      PLM+ series
      FP+ Series
      C Series

      Hope that helps!
      • August 21, 2020
  • gtcore
    Newcomer - Level 1
    2020-07-11
    Greetings! Is IT possible to use Lab.level4 volume Control with C20:8X Amplifiers? Thanks for the reply! Miha
    0 31
  • Dyslexia
    Newcomer - Level 1
    2020-07-03
    i have no ide where to find the usermanual for model lab 2000c. i have found all other old models like my lab 1200c quatro but the 2000c seems to be inposible to find eny sort of information
    0 28
    • Dyslexia
      Dyslexia Reference photos
      • July 3, 2020
    • Dyslexia
      ChrisEdwards1 Hi, i hope you are doing well. I have included a copy of the user manual for you in the following link https://we.tl/t-om796zvhHr I hope this helps.
      • July 5, 2020
      • cannot find user manual for LAB 2000c
        Dyslexia thanks, it realy did!
        • 1
        • ·
        • July 6, 2020
  • DUKE52
    Contributor - Level 1
    2020-04-30

    Hi,I am in need of 2- Lab Gruppen  FP-6000q fan filter covers  

    0 53
    • DUKE52
      AlexLane

      Hi @DUKE52 


       


      Can you please contact our parts team using the "support" button at the top of the page, they should be able to help with this. Thanks!

      • April 30, 2020
  • siai205
    Contributor - Level 1
    2020-04-14

    Hello, we have a problem with an IPD2400 and the firmware update. With one of our IPD 2400, the update collapsed in the middle of the erase. now the IPD no longer starts. What can you do? Thanks! Harald

    0 99
    • siai205
      ChrisEdwards1

      Dear Harald,


      Hope you are well.


      Are you able to confirm if the device is still receiving power fine, however, is just stuck in Standby? Or will the device not power to Standby?


      Thanks in advance.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 14, 2020
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