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250,738 members
127,934 posts
  • mgraao
    Contributor - Level 2
    2020-03-03

    Greetings,

    I am a disabled vet on a very limited income. I own 2 Behringer NU6000DSP's that both have went bad in the last 3 years, last one occuring just days ago. The first time was under warranty and NEVER heard anything back from anyone ( believe me am persistant) I thought it would have been quicker acting with manufacturer then submitting to Sweetwater service (1st kick in the pants) Even have a repair vacility 30 miles away.... did everything except throw rocks through windows to get help! Still nothing.

    Now all this tribe stuff... I don't need a forum, I need service PLEASE! Ticket submission said response in under 24 hours (2nd kick in pants) I DJ the local VFW's/Legions for very little money and consider moving the gear my weekly cardio. So without an amp, I won't be doing any gigs which may cause my blood to thicken and I could possibly die!  I know it is a stretch, but seriously, it could happen!

    I don't want to die please help me!

    My setup...minus working amps.My setup...minus working amps.

    read more...
    1 223
    • mgraao
      RexBeckett

      @mgraao 


      Hello Bryan, welcome to the community. We are mostly users like you but we may be able to help.


       


      Did you get any email response from your most recent Care ticket submission? Some people have missed them because they ended-up in their spam folders. You should also be able to see the status of the case by clicking on Support at the top of this page. If you can tell us the Care Ticket Number, we should be able to get someone to look into it.

      • March 2, 2020
    • mgraao
      mgraao

      Thank you. Never received email from support, but instantly received one when you posted, go figure.


      Submitted 2 tickets, one from yesterday and one this morning.


      CAS-79989-H7P1T6
      CAS-79857-M3H9J0


      Thanks for the response.


      /me mumbles: Dont mind this crazy vet polishing up his window breaking stones... maybe I could make it on the afternoon news!

      • March 2, 2020
    • mgraao
      RexBeckett


      @mgraao wrote:


      Thank you. Never received email from support, but instantly received one when you posted, go figure.


      Submitted 2 tickets, one from yesterday and one this morning.


      CAS-79989-H7P1T6
      CAS-79857-M3H9J0


      Thanks for the response.


      /me mumbles: Dont mind this crazy vet polishing up his window breaking stones... maybe I could make it on the afternoon news!





      @mgraao 


      Thanks, Bryan. 


       


      I have passed the information to someone who can probably figure-out why you are not getting the support you need. Stay tuned to your emails and Private Messages.


       


      Edit: I heard from my contact. Your tickets are in the system and they are working on them. You should get some response soon.

      • March 2, 2020
    • mgraao
      mgraao

      @rexbeckett


      Your avatar tag of superhero suits you well. Thank you for your effort.

      • March 6, 2020
    • mgraao
      RexBeckett


      @mgraao wrote:


      @rexbeckett


      Your avatar tag of superhero suits you well. Thank you for your effort.





      @mgraao 


      Happy to help, Bryan. Keep on entertaining the troups.

      • March 6, 2020
  • jonsen01
    Contributor - Level 1
    2020-02-29

    Have 3 missing control knobs and corresponding D-shafts - can easily get the control knobs but can't seem to locate the relevant D-shafts, which seem to be differntly size to fit the knob and the receptor

    0 102
  • JSA
    Contributor - Level 1
    2020-02-28
    0 88
  • Johnnyangel
    Contributor - Level 1
    2020-02-09

    what a lot of BS to get in here, trying to get to someone to ask whether I can buy an amplifer for my powered speaker (amplifier only already got power supply heat sink speaker and controls) don't want to buy a complete powered speaker box, any ideas 

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    0 97
  • Gasper
    Contributor - Level 1
    2020-02-02

    Hi,

     

    I am new here. I would like to ask some technical question about new Lab Gruppen PDX3000 amp. It seems to be a perfect solution for my JBL4645Cs. First of all I would like to know what is the DAMPING FACTOR (aprox. up to 300Hz)?. For the input on XLRs I would like to connect it directly from the integrated amplifier from speaker terminal (high level to low level); I made some measurements and normally high level does not exceed 0,5V - how much volts can take XLR input on PDX3000?

     

    Thank you very much in advance.

     

    Kind regards,

     

    Gasper Jancigaj

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    0 347
    • Gasper
      AlexLane

      Hi Gasper,


       


      The following is a white paper published by Lab.gruppen detailing why we do not use Damping Factor in our specifications.


       


      Damping factor


      The damping factor is determined by the quotient of the speaker impedance and the output impedanceof the amplifier. To state the damping factor figure of an amplifier is meaningless, as the speakerimpedance’s varies with the frequency and the various types and brands of loudspeakers existing.The figures of the true damping factor are only valid for a specific amplifier/ loudspeakercombination. This fact gives one of the reasons why Lab.gruppen don’t publishes the damping factorfigures.The only figures that are relevant for amplifiers are the output Impedance figures. Most amplifiers onthe market only show low output impedance (or high damping factor) at low frequencies and high(er)at high frequencies. This is due to the improper design of the output network and/or frequencydependent feedback. Lab.gruppen design has the feature to have nearly constant impedance over theaudio frequency band with a value of 0.05 to 0.07 ohms (50-70 mohms) . This causes less coloration.Another feature of the power supply in the fP 2200 - fP 6400 (thanks to the stabilised power supply),is that the output impedance doesn't rise during clip situations. In most conventional amplifiers theimpedance rise 10 or l00 times during clip. That causes uncontrolled movements of the speaker-cone.The conclusion must be that the Lab.gruppen switch mode power supplies sound better or have betterdefinition, especially in the bass region, compared to conventional designs.


       


      Damping factor influences on active and passive frequency divided loudspeakers


      Another reason not to publish the damping factor is that it’s not relevant to the audio quality of the power amplifier. For example; a professional loudspeaker driver has a DC-resistance between 2 and 5ohms, which is connected in series with the driver in the equivalent circuit diagram of the driver. Inthis case, the damping factor has more to do with the speaker itself than the amplifier, as the speakerdriver is connected directly to the power amplifier just as in an actively divided system (see example below).In a passively divided speaker system the filter network circuit are placed between the power amplifierand the speaker driver. In this case, however, the filter impedance determines the damping factor ofthe speaker driver. The output impedance of the power amplifier can influence the characteristics ofthe filter response, but it’s not sure that a lower impedance (higher damping factor of the poweramplifier) will give a better response. A classical example is the tube amplifier, which has relativelyhigh output impedance and which gives a very good sonic result in most cases.


       


       


       


       


      I am not entirely sure I understand your question,  "For the input on XLRs I would like to connect it directly from the integrated amplifier from speaker terminal". Could you explain what you wish to do in a bit more detail please?


       


      The PDX inputs are Line Level, if you are using an appropriate audio source then it will be a line level output also. What are you planning on using to drive the input on the amplifier?


       
      • April 6, 2020
  • sowatt
    Contributor - Level 1
    2020-01-31

    is there any other way to get spare parts of the PLM series 
    bequase every time we if send it to repair and they have this Absurd high repair costs
     we can also do it ourselfs   its not that hard   its more hard to find the problem  
    but with 7 plm's in total  we rather want to do it ourselfs 

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    0 144
    • sowatt
      AlexLane

      Hi Sowatt,


      You can contact our CARE team and ask but I would warn you that performing these repairs yourself will void your warranty. Also, our service centers have specialised repair and testing equipment which is quite essential to perform a quality and most importantly, safe, repair.


      Not trying to downplay your skills as a repair engineer, just a bit of insight into what goes into the process of service.


      Honestly I would very strongly reccomend you send your amps for repair in a certified service center, if you are getting repeat failures then its worth doing some analysis as to the cause also. It may be that you can avoid having to send it in to start with.


       


      I am more than happy to advise and assist further...


       

      • April 6, 2020
  • BlackBarnBar
    Contributor - Level 1
    2020-01-30

    Warenty lab 2000? I want send my lab 2000 in for repair. How and wher do I send it? 

    0 155
    • BlackBarnBar
      RexBeckett

      @BlackBarnBar 


      Hello Rickard, welcome to the community.


       


      I suggest that you raise a Care ticket (Service Request) explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed the required fields in your profile. The Care ticket is currently the only way to request technical support, service and spare parts from any of the Music Tribe companies.

      • January 29, 2020
  • Hackerstown
    Contributor - Level 1
    2020-01-22

    Anyone have any input on Boss Katana MKII ?

    0 105
  • Pavel-Cerny
    Contributor - Level 1
    2020-01-22

    Hallo,

         Now I'm install MacOsX Catalina - impossible to used with IntelliDrive for my 6x IPD2400, is big problem for me. Please inform us when will ready for Catalina - your last update was in 2017, is time for next upgrade.

    Thanks, Pavel

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    0 228
  • Kurtis0c1995
    Contributor - Level 1
    2020-01-08

    Had the nx4-6000 for 8 months now and has been fantastic up until a week ago. Just tripped the sockets and stopped working. Everytime I plug it in now it just trips the socket. Help

    0 122
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