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242,666 members
119,062 posts
  • New
    Timmy456789
    Newcomer - Level 1
    2021-07-29

    I havent gotten a response from the emails that i have sent to Todd Cowan regarding case 474738-g2ny4y1-nu600

    0 10
    • Timmy456789
      DavidKnighton Hello Timmy,
      I will ping this to our spare parts team and see what can be done to improve your experience. As always, be sure to check SPAM and JUNK folders, as often our emails can get flagged on the customer's end.

      EDIT: I can see a response from the spare parts agent from today, July 29. You should have the response in your inbox from [email protected] I've asked the agent to resend the email just in case you missed it.
      • Jul 29
  • New
    PeteSheridan
    Newcomer - Level 1
    2021-07-26

    Hi am am needing a microphone adaptor both peices for the Behringer Eurolive B207MP3. I have contacted the spares department 3 times and have heard nothing.

    0 20
    • PeteSheridan
      Dale_M Hi there sorry for your experience, can you please advise ticket numbers for us to chase up for you?
      • Jul 26
    • PeteSheridan
      PeteSheridan

      • Jul 26
    • PeteSheridan
      PeteSheridan

      CAS-470711-P1N5Z3 .

      • Jul 26
      • Spares.for B207mp3
        Dale_M I have found your ticket and advised my colleague to chase this up for you.
        • Jul 30
  • slide496
    Newcomer - Level 1
    2021-07-21

    Are these still in production?  I love mine but it is wearing outand stores aren't carrying them in the US.

    0 11
  • New
    ntinajero74
    Newcomer - Level 1
    2021-07-13

    I need help connecting my Bugera V22 Infinium to a new PS1 Power Soak I just got. The diagrams are not helping from Bugera. Does anyone have any instructions or steps to help with that?

    0 7
    • ntinajero74
      WilliamR Hello, William from musictribe here. If you are just using the internal speaker of the V22, then all you need to do is unplug the speaker cable on the back of the combo and plug it into the 8 OHM out of the PS1. Then, Get a 1/4 inch speaker cable, (not a guitar cable) and go from the speaker out of the v22 into the speaker in of the ps1. Then you should be good to go.
      • Jul 13
  • New
    PackRuss13
    Newcomer - Level 1
    2021-07-13

    Is there any way to escalate to Lab Gruppen. We have been waiting since January for a client's repair on a Lab Gruppen E5:4 amplifier. We keep getting told the parts are on back order. 

    0 11
    • PackRuss13
      KyleJohnson Hello, Kyle here with Music Tribe. I am going to send you a direct message here on Community so that I can gather your case details and look into this for you.
      • Jul 13
  • New
    dexter74656
    Newcomer - Level 1
    2021-07-12

    Is there a way to find a list of authorized repair locations for Behringer equipment?  Hoping to avoid having to ship a power amp somewhere to be repaired.  

    I've spend the last half hour trying to just find a phone number to call and ask but apparently Behringer doesn't believe in phone support and instead wants me to jump through a ridiculous number of hoops to make a "musictribe" account just to ask a question or submit a complicated ticket.  This is more difficult than it needs to be to get support information.

    read more...
    0 14
    • dexter74656
      DavidKnighton Hello dexter74656,
      You account already exists if you're posting on the community, so step one is already done. The reason we want you to submit a case is so that we can give you accurate information. We live in a world where online information can change without notice, so it's usually best to get it straight from the horse's mouth. Also it gives us a chance to help you troubleshoot the issue before you go through the trouble of paying for a repair.
      Example, a known issue with a simple fix is easier for the customer than paying $100 for a technician to perform the fix. Finally, if it's something under warranty, then it absolutely has to be documented by our team so we can take positive action in other areas of product development. It seems convoluted, but I assure you there are good reasons why we do this.
      • Jul 12
      • Looking for Local Repair Outlets
        dexter74656 Yes, my account is created, because I had to take 10 minutes to create one in order to make this post. I'm not looking for a tribe, I'm not looking for a new social media network, I just want access to support.

        I already know the device needs repair and that it's not a user-error kind of situation (given that it has already been repaired once and failed again), and I'd like to explore options for this to be done locally. That is why I am trying to find if there is a list of authorized repair locations to see if someone is in my area that can take a look at it.

        Please let me know where I can find such information or who I can contact to receive it. If the only option is to create a ticket to ship the amplifier in, then I'll move on to a new company instead.
        • Jul 12
  • New
    Abdallah
    Newcomer - Level 1
    2021-07-09

    Hello,

    can i ask about the availablity of some spare parts related to LabGruppen Amplifier on this window?

    0 23
    • Abdallah
      DavidKnighton Hello Abdallah,
      For spare parts information you must submit an inquiry via the SUPPORT tab at the top of the page.
      • Jul 9
  • New
    Sales1
    Newcomer - Level 1
    2021-07-07

    Hello

    I need to get pricing and stock availability on Lab Gruppen amplifiers can anyone help???

    0 38
    • Sales1
      Nigel67 Hi Sales1. Pricing and availability is only available from our superpartners. Please contact the one closest to you by clicking on this link and selecting the Country you reside in. Many thanks

      https://www.labgruppen.com/buy.html
      • Jul 7
    • Sales1
      Sales1

      Thanks Nigel - no of the 'superpartners' listed on this link supply the E series range.....

      • Jul 7
      • Pricing
        Nigel67 I am very sorry about this. I will pass the link on for this conversation to one of our Availability Team and ask them to advise the nearest reseller to you. Can you advise in which Country you reside. Many thanks
        • Jul 7
    • Sales1
      Sales1

      **none** of the 'superpartners

      • Jul 7
  • New
    bobbydoy1e
    Newcomer - Level 1
    2021-07-01

    I sent a brand new amplifier that went bad the first day I used it in the middle of a show to a company called panurgy they received it on June 21st I haven't heard a word how do I get information on this amplifier

    0 31
  • New
    ThalackerM64
    Newcomer - Level 1
    2021-06-30

    I have a BTX36000 (Nuke) bass amp head that has a broken fader/slider pot. I anyone knows the part number/Mfg please post so I can order one.

    Thanks
    Mark

    0 24
    • ThalackerM64
      Dale_M Please go to the Support tab above and select SPARES so the team can advise price and availability.
      • Jun 30
    • ThalackerM64
      ThalackerM64 The bad one!
      • Jun 30
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